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Compare AfterShip and Loop Returns 
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (68.3% of reviews)
Entry-Level Pricing
$11.00 100 Shipments Per Month
Free
AfterShip
Star Rating
(302)4.6 out of 5
Market Segments
Small-Business (87.0% of reviews)
Entry-Level Pricing
$11.00 100 Shipments Per Month
Free Trial is available
Browse all 4 pricing plansLoop Returns
Star Rating
(62)4.7 out of 5
Market Segments
Small-Business (68.3% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AfterShip excels in its "Reporting & Analytics" feature, achieving a perfect score of 10.0, which allows businesses to gain deep insights into their shipping performance. In contrast, Loop Returns does not provide the same level of detailed analytics, which some users find limiting for their operational needs.
- Reviewers mention that AfterShip's "Shipping" tracking capabilities score 9.6, making it a reliable choice for businesses that prioritize real-time shipment updates. Loop Returns, while still effective, scores lower at 8.9, leading some users to feel less confident in their tracking functionalities.
- G2 users highlight that AfterShip's "E-commerce integrations" score of 9.4 is a significant advantage, as it seamlessly connects with various platforms, enhancing the user experience. Loop Returns matches this score but lacks some of the more niche integrations that AfterShip offers, which can be a deciding factor for specific businesses.
- Users on G2 report that AfterShip's "Ease of Admin" is rated at 8.9, which is lower than Loop Returns' impressive score of 9.5. This suggests that Loop Returns may provide a more user-friendly administrative experience, making it easier for teams to manage returns and exchanges.
- Reviewers mention that AfterShip's "Quality of Support" is rated at 9.2, indicating a strong support system for users. However, Loop Returns slightly edges this out with a score of 9.4, suggesting that users may find more responsive and helpful customer service when using Loop Returns.
- Users say that AfterShip's "Claim Filing" process is well-structured, but Loop Returns shines with a higher score of 9.3 in the "Exchange" category, indicating that it may offer a more streamlined and efficient process for handling product exchanges, which is crucial for customer satisfaction.
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Pricing
Entry-Level Pricing
AfterShip
Essentials
$11.00
100 Shipments Per Month
Key features and integrations
- Extensive eCommerce integrations
- Integration with 1200+ carriers
- Customizable tracking page
Loop Returns
OFFSET
Free
Free software + return shipping. All of Loop's best functionality.
Eligible for merchants with over 10,000 annual orders.
- Returns software
- US return shipping labels
- Return Bars®
Free Trial
AfterShip
Free Trial is available
Loop Returns
No trial information availableRatings
Meets Requirements
9.1
201
9.1
46
Ease of Use
9.0
205
9.4
46
Ease of Setup
8.8
118
9.0
35
Ease of Admin
8.8
105
9.5
34
Quality of Support
9.2
192
9.4
44
Has the product been a good partner in doing business?
9.0
101
9.3
34
Product Direction (% positive)
9.4
209
10.0
42
Features by Category
Labels
8.6
48
Not enough data
8.1
52
Not enough data
8.4
47
Not enough data
Order management
9.3
91
Not enough data
9.4
83
Not enough data
9.5
65
Not enough data
9.3
78
Not enough data
Carrier and rate management
9.0
51
Not enough data
9.0
53
Not enough data
8.8
47
Not enough data
Inventory management
8.4
40
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Reports
9.0
78
Not enough data
8.7
42
Not enough data
8.9
61
Not enough data
Integrations
9.1
34
9.3
33
9.2
19
8.2
14
8.9
19
7.7
18
8.9
19
8.7
10
Tracking
9.3
25
8.9
31
9.1
17
9.0
23
Transactions
8.8
20
9.3
34
8.9
20
9.0
23
9.2
22
9.0
34
9.2
19
9.1
30
Shipping Insurance
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Package Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AfterShip and Loop Returns are categorized as Returns Management
Unique Categories
AfterShip is categorized as Shipping Insurance, Shipping, Package Tracking, E-Commerce Tools, and Personalization
Loop Returns has no unique categories
Reviews
Reviewers' Company Size
AfterShip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Loop Returns
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
19.4%
Consumer Goods
4.7%
Logistics and Supply Chain
4.0%
Health, Wellness and Fitness
3.7%
Other
46.8%
Apparel & Fashion
60.0%
Retail
25.0%
Consumer Goods
5.0%
Consumer Services
3.3%
Sporting Goods
1.7%
Other
5.0%
Most Helpful Reviews
AfterShip
Most Helpful Favorable Review
Kevin G.
Verified User in Retail
Just that, It is easy to use and keeps customers informed.
Most Helpful Critical Review
Verified User in Retail
This software has an extremely buggy courier allocation system which does not respond correctly to the use of carrier slugs. This in itself would not be a problem except that this company (unethically in my opinion) do not allow you to reassign the...
Loop Returns
Most Helpful Favorable Review
Grace D.
Verified User in Alternative Dispute Resolution
tool interface and options, user friendly
Most Helpful Critical Review
Verified User in Apparel & Fashion
I find it to be very expensive given the limitations it has
Kevin G.
Verified User in Retail
Just that, It is easy to use and keeps customers informed.
Grace D.
Verified User in Alternative Dispute Resolution
tool interface and options, user friendly
Verified User in Retail
This software has an extremely buggy courier allocation system which does not respond correctly to the use of carrier slugs. This in itself would not be a problem except that this company (unethically in my opinion) do not allow you to reassign the...
Verified User in Apparel & Fashion
I find it to be very expensive given the limitations it has
Discussions
How does AfterShip tracking work?
1 comment
SS
AfterShip gets tracking updates from the carriers and displays them on its dashboard to let the users track all shipments in one place. Additionally, it...Read more
What is AfterShip app?
1 comment
SS
AfterShip is a leading shipment tracking solution tailor-made for online retailers to track and trace their online orders right from inception to fulfillment...Read more
AfterShip is a package tracking platform that supports multiple couriers. It does not use a specific courier itself but allows users to track shipments from various couriers worldwide.
1 comment
SS
AfterShip supports over 1000 carriers, including the likes of UPS, USPS, FedEx, EMS, Aramex, and more, to ensure users don’t need to hop from one app to...Read more
Loop Returns has no discussions with answers
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