Best Retail Management Software
Retail management software, also known as a retail management system (RMS), is a platform that combines several modules to aid in the day-to-day operation of a retail store or chain, such as managing and buying inventory, checking out customers, scheduling employee shifts, keeping track of finances, etc.
RMS can help retailers streamline all the processes of running a store, from procurement to sales and back-office activities such as accounting and human resources. Such an integrated platform provides a single source of truth for all retail data and can improve collaboration between various departments. Mobile versions of the software can be used while working in multiple locations such as stores or warehouses. All retail employees can use this tool, but it is most beneficial to managers and supervisors who need to plan and track operations across multiple business functions.
Retail management software offers features for e-commerce and the supply chain, integrating with e-commerce platforms and supply chain management software for advanced functionality. For more retail features, integration with point solutions such as retail space planning or retail intelligence is required.
To qualify for inclusion in the Retail Management System category, a product must:
Best Retail Management Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Square Point of Sale gives you everything you need to run and grow your business. Sell in-person, online, over the phone, or out in the field. Track customer preferences and feedback with every sale.
- Owner
- Manager
- Retail
- Food & Beverages
- 91% Small-Business
- 6% Mid-Market
306,450 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Shopify POS is the best point-of-sale solution for retailers who sell in-store and online. Shopify POS brings in-store and online sales together, so you can create the seamless shopping experiences
- Owner
- Manager
- Retail
- Apparel & Fashion
- 79% Small-Business
- 15% Mid-Market
436,038 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Designed for small or medium-sized retail stores with one or more locations, Heartland Retail Point of Sale is an all-in-one retail business management solution that helps you optimize operations and
- Store Manager
- Owner
- Retail
- Apparel & Fashion
- 68% Small-Business
- 29% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Elevate Your Business with Epicor Eagle Epicor offers the most comprehensive, scalable, and proven point-of-sale and retail management solutions on the market. Backed by over 50 years of retail and
- Retail
- 44% Small-Business
- 33% Mid-Market
9,429 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
iVend Retail by CitiXsys is an integrated Point of sale software application delivered on cloud. Our SaaS platform empowers retailers to provide exceptional customer experiences throughout the entire
- 70% Mid-Market
- 20% Small-Business
1,434 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cegid Retail is a global point-of-sale (POS) and unified commerce platform specifically designed for specialty retailers. This advanced solution integrates artificial intelligence (AI) to improve oper
- 80% Mid-Market
- 20% Enterprise
10,770 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The Square for Retail POS system is a full point-of-sale solution for retail stores that offers a new suite of intelligent tools, from tracking sales and inventory to rich analytics. Square for Retail
- Owner
- Retail
- 80% Small-Business
- 12% Mid-Market
306,450 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Wooqer is a technology company that enables everyday workplace Apps and Agents to Get Any Job Done. Wooqer's real-time, mobile-first app and DIY platform are purpose-built to empower Business leade
- Retail
- Food & Beverages
- 47% Mid-Market
- 27% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
LOU is cloud business software spanning Retail, Service, Inventory, Reporting and Financials. It's an ERP system that also modular - meaning that you can start with just the Retail Bundle or Service B
- Retail
- 100% Small-Business
267 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SBI Inventory Management is a complete POS, Inventory and Accounting solution for growers, garden centers and landscape distribution companies.
- 50% Mid-Market
- 50% Small-Business
20 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
POS, Inventory Management & E-Commerce Solutions. Agiliron is an all-in-one software suite which allows you to manage all orders, inventory and CRM records, from all channels, in one place.
- Retail
- Wholesale
- 92% Small-Business
- 8% Mid-Market
291 Twitter followers
- Overview
- User Satisfaction
- Seller Details
LS Central by LS Retail is a unified retail management solution that goes beyond a simple point of sale system. It brings together POS, inventory, promotions, loyalty, eCommerce, staff scheduling, ana
- Information Technology and Services
- Retail
- 62% Mid-Market
- 21% Small-Business
1,797 Twitter followers
- Overview
- User Satisfaction
- Seller Details
RMS is a retail management system designed to take away the effort of running retail concessions by automating the processes.
- 50% Mid-Market
- 42% Enterprise
184 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ALL THE FEATURES YOU NEED Integrated into Rain's all-in-one system. CLOUD-BASED POINT OF SALE Manage inventory and make sales from any location, all you need is an Internet connection, Wi-Fi, or a mo
- Owner
- Retail
- Arts and Crafts
- 93% Small-Business
- 3% Enterprise
99,479 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
With essentials like POS, CRM, ticketing, and integrated billing, plus powerful extras like built-in marketing and reporting tools, RepairShopr is the most complete repair shop business platform avail
- Information Technology and Services
- 85% Small-Business
- 12% Mid-Market
362 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NCR Voyix Counterpoint helps retailers manage their business with inventory management, built-in customer loyalty, automated purchasing, and configureable reporting that can be used on any device mobi
- Retail
- 48% Mid-Market
- 39% Small-Business
- Overview
- User Satisfaction
- Seller Details
Helping physical stores play new expanded role in today’s omnichannel reality -Omnichannel readiness -Better in-store customer service -Faster, safe and convenient checkout -Greater store inventory ac
- Retail
- 53% Small-Business
- 26% Enterprise
3,008 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Retail Directions is a POS software that gives chain retailers a distinct competitive advantage a unified system that handles ecommerce, logistics, merchandise management, and point-of-sale.
- 45% Mid-Market
- 36% Small-Business
309 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Acmeinsight is a business management software for retailers, wholesales, distributors and small manufacturers.
- Retail
- 50% Small-Business
- 39% Mid-Market
1 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Retail Pro is a retail management software platform with powerful POS, inventory, employee, and customer management, back office, and reporting capabilities.
- Retail
- Apparel & Fashion
- 50% Mid-Market
- 31% Small-Business
3,393 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Operations Director is a software solution that can be customised to suit your business needs, helping you manage time and customer service, and modules to assist your management team.
- 69% Small-Business
- 31% Mid-Market
188 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Quant is a cloud solution for the management of retail space, product categories, planograms, shelf labels, automatic replenishment and store photo documentation. In Quant, our clients draw and manag
- Retail
- Pharmaceuticals
- 40% Enterprise
- 35% Mid-Market
18 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ERPLY LTD, is a provider of cloud-based, iPad-oriented Point of Sale and Inventory Management software for retailers, with a focus on multi-store operations. We provide fully integrated front-end an
- Retail
- 85% Small-Business
- 8% Mid-Market
1,502 Twitter followers
- Overview
- User Satisfaction
- Seller Details
RetailOps is a retail operations management solution. Our customers have the need for a true SaaS solution that can handle multiple sales channels and products in one, easy-to-use application. Our sol
- Retail
- 46% Small-Business
- 46% Mid-Market
14 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Merchant RMS is a store management system including POS, purchasing, inventory control, CRM and integrated communications for multi store environments.
- 45% Small-Business
- 36% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Enterprise Retail Suite's provides technology to medium sized retailers by incorporating business intellegence, customer marketing, a merchandise assortment plan and the ability to sails audit.
- 57% Small-Business
- 21% Enterprise
11 Twitter followers
- Overview
- User Satisfaction
- Seller Details
BusyBench is a business management platform with invoicing, CRM, repair ticketing, POS, and inventory management tools for your computer repair shop.
- 50% Small-Business
- 40% Mid-Market
4 Twitter followers
- Overview
- User Satisfaction
- Seller Details
LivePOS was established in 2006 as the first EVER cloud point of sale solution. Whether you have one store or a hundred, LivePOS harnesses the power of the cloud to give you a powerful, yet simple to
- Retail
- 70% Small-Business
- 30% Mid-Market
6,288 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Built for multi-store operations, chain stores and single store outlets. Robust and comprehensive inventory management, Get real-time access to POS transactions, purchasing, customers, Real-time stock
- 40% Small-Business
- 30% Mid-Market
49 Twitter followers
- Overview
- User Satisfaction
- Seller Details
RepairDesk is a cloud-based point-of-sale software, engineered specifically for small and medium-sized computer and cell phone repair shops that allows technicians to track & monitor repair jobs,
- 80% Small-Business
- 20% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Celerant Technology developed Stratus Retail as an all-in-ONE POS retail management solution. The solution enables omnichannel retailers to run and grow their business. Through Stratus, retailers can
- 64% Mid-Market
- 36% Enterprise
909 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
RICS empowers retailers to improve business performance and make more money. Built for small, large and franchise retailers alike, RICS addresses (a) retailer’s biggest challenges and works as an exte
- Retail
- 73% Small-Business
- 27% Mid-Market
750 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mad Mobile is building the next-generation of retail digital and mobile experiences. The unique platform creates seamless modern point-of-sale transactions that reimagine how businesses connect with t
- 57% Mid-Market
- 29% Small-Business
659 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Inventory, under control. Yellow Dog is a back-office inventory system for Retail, F&B and Concessions workflows. Whether you’re looking to manage a single outlet or multiple outlets across one
- 58% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
A fully-integrated solution designed for Distribution, Retail, eCommerce and everything in between.
- 83% Small-Business
- 17% Mid-Market
136 Twitter followers
- Overview
- User Satisfaction
- Seller Details
India’s leading Retail ERP software company, Ginesys offers production, wholesale management, sales & distribution, retail finance, e-commerce fulfillment, loyalty management, billing etc. Poweri
- 67% Mid-Market
- 33% Small-Business
443 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
GOFRUGAL Technologies have been providing Point of Sale Software for Retail. Restaurant and Distribution businesses since 2004, in the form of complete business automation solutions paired with mobile
- Retail
- 80% Mid-Market
- 20% Small-Business
1,729 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Smart Retailer is a software for retail management that takes complete care of inventory system of Retail shops where every item can be barcoded piece to piece.
- 67% Small-Business
- 17% Enterprise
1,621 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Teamwork Commerce is a cloud-based, omnichannel retail management system focused on mobile solutions for retail stores, specifically by utilizing mobile iOS devices.Teamwork Commerce has built a retai
- 67% Mid-Market
- 17% Small-Business
314 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Compass POS is a retail ERP Package that will provide real-time visibility into your retail operations.
- 60% Enterprise
- 40% Small-Business
- Overview
- User Satisfaction
- Seller Details
Counterpoint is a real-time software with graphical point of sale and inventory management that gives you data access and control over your business opeations.
- 40% Mid-Market
- 40% Small-Business
2 Twitter followers
- Overview
- User Satisfaction
- Seller Details
With Pathfinder FOCUS 8 you can have well-defined workflows, authorizations & escalation processes and intuitive & transparent business intelligence.
- 60% Small-Business
- 40% Enterprise
22 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Shopkeeper is more than just a Point of Sale system. It is a complete retail management solution offering inventory control, point of sale, accounting, reporting and much more
- 83% Small-Business
- 17% Mid-Market
119 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ShopVOX is a comprehensive web-based, easy to use solution for custom fabricators.
- 100% Small-Business
1,044 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Back Office allows to control your earnings with stock management and document reporting.
- 75% Enterprise
- 25% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Catapult Web Office elevates enterprise management with a web-based back office functionality that provides insite to manage locally-owned and multi-location regional and national chains.
- 75% Mid-Market
- 25% Small-Business
3 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ChainDrive provides real-time information and insight into aspects of your retail business and processes. ChainDrive is for multi-channel retailers who need to control, manage and fulfill their busine
- 75% Mid-Market
- 25% Small-Business
626 Twitter followers
- Overview
- User Satisfaction
- Seller Details
DigitBridge is the only cloud-native, all-in-one digital commerce operations platform designed to drive digital transformation for small-to-medium-sized businesses. As the foundation for daily operati
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Say “hello” to FieldStack™, the only truly integrated lean retail software system for mid-size and large retailers. By integrating inventory, point of sale, loyalty, and eCommerce modules with enhance
- 50% Enterprise
- 50% Mid-Market
98 Twitter followers
- Overview
- User Satisfaction
- Seller Details
NTS Retail is a multifunctional management system that can be used on any device to keep the link between your company and your customers.
- 50% Small-Business
- 25% Mid-Market
250 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Ricochet builds and supports cutting-edge point-of-sale systems for retail and consignment environments. Using the latest and upcoming technology, trends, and design practices, Ricochet POS platform i
- 50% Small-Business
- 25% Mid-Market
- Overview
- User Satisfaction
- Seller Details
With Vision you have control of your daily operation, providing access control with tools to manage inventory, customer service, reporting, purchasing, and point of sale.
- 50% Mid-Market
- 25% Enterprise
27 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Helping small, medium, and large businesses rank higher on the organic search results.
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Inverge is an end-to-end retail management software enabling brands, retailers, and dropshippers to manage inventory, wholesale relationships, sales, and fulfillment through one powerful platform. Re
- 100% Small-Business
3 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Briefly, IZBERG provides the most advanced Marketplace platform on the market, allowing mid-size and large companies to increase their revenues, lower their costs, and offer an outstanding shopping ex
- 67% Mid-Market
- 33% Small-Business
1,696 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Nayax is a global leader in payment and commerce enablement, offering a unified platform that goes beyond transactions to power entire business ecosystems. Serving a diverse range of retail verticals
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Neto by Maropost is an all-in-one ecommerce platform tailored for B2B and multi-channel businesses, designed to streamline every aspect of online retail. Designed to grow with your business, Neto si
- 100% Small-Business
22,774 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Olabi is a Retail enterprise Solution, offering a comprehensive suite of cloud-based solutions to empower the Retail Business. Olabi's retail solutions include: 🛍️ Me-Commerce for Enhanced Customer E
- 75% Mid-Market
- 25% Small-Business
- Overview
- User Satisfaction
- Seller Details
A comprehensive point of sale, repair tracking, and business management solution developed for the retail repair industry. RepairQ focuses on automating your daily operations and is constantly adding
- 50% Small-Business
- 50% Mid-Market
84 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
E-commerce style shopper analytics for brick-and-mortar stores, brands and malls. Why invest in point solutions when you can invest in the only future-proof system that scales with you? Traffic, Sho
- 67% Enterprise
- 33% Mid-Market
18,460 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SingleInterface is Asia’s largest AI Retail Tech platform, revolutionizing how multi-location brands scale, engage, and grow. Our AI-powered full-stack solutions help businesses connect with customers
- Automotive
- Financial Services
- 60% Enterprise
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
SULTS has everything you need to manage communication, engage your employees, ensure the quality of your business, increase productivity and manage all day-to-day activities.
- 33% Enterprise
- 33% Mid-Market
348 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Visual Retail Plus is a point of sale & inventory management software solution with an integrated e-commerce solution that was made by retailers for retailers.
- 67% Mid-Market
- 33% Small-Business
81 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ADC’s P-Cubed Production Manager provides grocery, convenience and food service retailers with visibility of what is happening in their fresh food departments. Retailers are able to manage and track
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Araclo POS allows you to use standard screens to create your own layouts, utilizes standard reports or create your own to match your specific operaitonal requirements, and choose settings tailored to
- 50% Small-Business
- 50% Mid-Market
192 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cashier Live is the point of sale software you’ve been looking for. Whether you need to quickly ring up sales, track inventory, or view sales data and reports- you can get the job done with one simple
- 100% Small-Business
211 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Instant access to register reports & transactions using this mobile back office system for for convenience store & gas station owners.
- 50% Mid-Market
- 50% Small-Business
49 Twitter followers
- Overview
- User Satisfaction
- Seller Details
KWI is the industry’s only true omnichannel platform for specialty retailers. KWI helps brands maximize sales by delivering delightful online and in-store shopper experiences using mobile-first and gl
- 100% Mid-Market
65 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Magstar’s TOTAL RETAIL ERP is a comprehensive suite of retail and back office applications for small and mid-sized retailers. Total Retail combines the front-end Point of Sale and Customer Relationshi
- 100% Mid-Market
80 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Maplewave's platform addresses specific problems seen in the telco industry like inefficient processes, slow transactions, lost opportunity, poor inventory management, lack of employee training and mo
- 67% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
MyGadgetRepairs is a repair shop that gives you invoicing, ticketing, point of sale, and recurring invoices.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NewStore provides a Unified Commerce Platform for global retail brands that want to accelerate their digital transformation. Built with MACH principles, NewStore provides the world’s most advanced Omn
- 50% Mid-Market
- 50% Small-Business
1,166 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Convenience store system that offers computer-assisted ordering, merchandise receiving, item verification, and automated store audit.
- 100% Mid-Market
16 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Retail Cloud delivers real-time access to all operational and financial data from across the business, managing productivity and efficiency, customer service, and decision making.
- 100% Small-Business
22,774 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Retail Report is a feature-rich shopping centre management and retail analytics software solution that’s revolutionising the way you manage your assets. Our innovative features are designed to address
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Overview ShelfMatch empowers FMCG, DIY and PHARM leaders like Danone, Procter and Gamble, Tikkurila to transform retail execution through AI-powered shelf analytics. Our platform automates in-store
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Vendor portal is the most recent product introduced by Simplain. This software facilitates efficient collaboration and data exchange between Retailers and Vendors using an easy to use common platform.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Take your business to the next level with an intuitive POS user interface that takes less time to train and gives you more time to focus on growing your operation. From easy to use features at the ca
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
StoreSprint is an intelligent digital operations platform for retail stores and chains. StoreSprint helps customers streamline operations and drive operational excellence with smart and easy-to-use to
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Verve POS provides robust, feature-rich solutions for retailers. Manage all aspects of your business from a single, secure interface, on any device.
- 100% Mid-Market
- 50% Enterprise
12 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Alpha-E GSoft-POS (Wholesale) is complete Wholesale Software solution for Garment, Cloth Store, Footwear, Departmental Store & Chain Store, the best selling software with unmatched modular solutio
- 100% Mid-Market
151 Twitter followers
- Overview
- User Satisfaction
- Seller Details
BRdata's Enterprise Suite offers a complete back-office solution for wholesalers, retailers and grocery store chains. Manage all store chains from your centralized headquarters using BRdata Host. Your
- 100% Mid-Market
96 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Candela RMS can manage any size retail stores by managing the sales through its excellent POS and optimizes inventory across multiple outlets of a retail organization.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
CashPoint is a powerful back office accounting solution that offers the tightest integration available for NCR Counterpoint users. CashPoint is easy to use and offers automated data integration, as we
- 100% Mid-Market
56 Twitter followers
- Overview
- User Satisfaction
- Seller Details
CellSell is an all-in-one retail ERP platform that helps with manual processes you can integrate your in-store POS transactional data at its source with real-time accounting.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cloud Retail is an easy-to-start full-cycle platform designed to streamline online retail processes. It offers a dual-mode implementation, available as Software as a Service (SaaS) and On-Premise. Our
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Take back control of your pricing, inventory, and sales, with the all-in-one back-office software. CStoreOffice® is the best-selling web-based software for your convenience store or gas station that y
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
DizLog is an all-in-one business application that aims to help business owners and managers increase their sales, reduce costs, and manage their businesses more efficiently. DizLog offers numerous ama
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Epicor Propello is the modern, intuitive, cloud-based retail management system designed for and with retailers. Propello’s comprehensive capabilities include Point of Sale (POS), inventory management,
- 50% Mid-Market
- 50% Small-Business
9,429 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ETP V5 Omni-channel Retail Solutions comprising omni-channel POS software, Mobility (mobile POS), CRM software, Marketing and Promotion Campaigns, Order Management & Supply Chain Management, Omni-
- 50% Small-Business
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Franchise 360 is online software that enables franchise growth.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
FranConnect: The Growth Platform for Franchise & Multi-Location Brands FranConnect is the leading management platform built exclusively for franchise and multi-location businesses. With over 20
- 50% Small-Business
- 50% Mid-Market
3,042 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Increase your store profits and optimize your operations with the FTSRetail POS and eCommerce solution designed specifically for grocery and convenience stores. Sell unlimited products, improve custom
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
FusionRetail is a multi-location retail software that helps profitability by managing billing speed and accuracy with barcodes, touchscreen entry and schemes, and provides financial and inventory mana
- 100% Small-Business
152 Twitter followers
- Overview
- User Satisfaction
- Seller Details
We deliver the most innovative and flexible retail applications to place our customers in a position to act successfully in competitive markets.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
HIS Food & Beverage suite of solution comprises of integrated functionalities of Retail Store Operations, Point of Sales, Sales & Distribution and Kitchen Process(recipe management) for food c
- 100% Mid-Market
27 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Branches offers complete franchise management with real-time reporting
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and h
- Retail
- Telecommunications
- 48% Enterprise
- 30% Mid-Market
5,054 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Iridium Business Management Software is designed to encompass and integrate all aspects of operations management.
- 100% Small-Business
923 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Ivy Distribution Management System helps you build a seamless distribution pathway for improved productivity and sales. A cloud-based combination of Route Accounting System (RAS) and Distribution-ERP
- 100% Enterprise
911 Twitter followers
Learn More About Retail Management Software
What is Retail Management Software?
Retail management software, also referred to as retail management systems (RMS), provides a retailer with various tools, all housed on one platform, to help run their store. RMS platforms can streamline day-to-day operations and help small retailers save time and energy by handling most store operations. It also helps boost sales and increase customer satisfaction through a better understanding of consumers, products, and services with respect to one’s store.
Since most of a retail management system’s functionality revolves around point of sale, much of the platform’s data is obtained from daily transactions. Inventory management features, for instance, are tied to the POS feature, updating inventory in real-time as sales are made. The main advantage of retail management software is the interconnectivity of all the different features, all of which help with the everyday chores associated with running a retail business.
What Types of Retail Management Software Exist?
There are mainly two types of retail management software currently used in this industry; on-premises and cloud-based. While both options offer some basic common features to manage store operation, the decision is always a question of deployment.
On-premises retail management software
On-premises retail management software, also known as legacy systems, are the most desired suite by retailers across the industry. They mainly consist of desktop computers and other pieces of hardware like a POS cash drawer, barcode scanner, receipt printer, etc., that can only be accessed on the infrastructure they’re deployed in. These systems are always locally installed and maintained on-site, with a huge IT infrastructure cost of running and maintaining it.
Cloud-based retail management software
Contrary to on-premises, cloud-based systems are the modern retail management software gaining massive traction in the industry. Cloud-based solutions are hosted on the vendor’s server and can be accessed in the store through software or an application on the computer or a mobile device. The product suites are usually sold under a subscription-based pricing model, and the vendor is responsible for providing all kinds of services and support to run it.
What are the Common Features of Retail Management Software?
Retail management software is an all-in-one tool with multiple features to offer. Here are some core features to help retailers find the best solution for their day-to-day operations:
Inventory management: Inventory management is crucial for all retailers, whether brick-and-mortar or online. Retail management systems can track inventory in real-time as sales are made through the POS feature of the platform. These solutions can also help purchase new inventory by tracking sales trends to ensure the business always has hot items in stock and does not over-purchase items just sitting on the shelf.
Point of sale (POS): Retail point-of-sale features are crucial for the retail industry. They allow retailers to exchange customers' money for their goods or services. POS features are where the most data is gathered, as it is where customer data and inventory data collide. Retailers can see which customers are buying what products, providing information to help a business grow.
Loyalty management: The goal of any business is to attract more customers, and for a retail business, that includes attracting repeat customers. Loyalty management features can help retailers set up a program that uses incentives to attract repeat business or entice lapsed customers to return. Often this takes the form of point systems (points are accrued by making purchases) or gift vouchers.
Analytics: Accurate data is essential for every industry, including retail. Since retail management platforms deal with almost every aspect of a retail business, they can collect data from the various corners of their business and create an analytics dashboard that provides a clear picture of its performance. With this data and analysis, retailers can make informed decisions based on where they are performing well and where they need to improve.
Mobile functionality: With more and more technology moving to the mobile sphere, it’s only a matter of time until the retail industry does as well. Many retail management solutions are built to run on mobile devices such as tablets, providing mobile POS functionality anywhere inside or outside a store. This is extremely useful for e-commerce businesses that function entirely online. Customers and owners can then conduct business whenever and wherever they choose.
Marketing: Marketing is a surefire way to get people through the door, so many retail management software have marketing features. These features may help retailers manage their social media presence or create email campaigns.
Employee management: Retail businesses often have unique employment needs, particularly around the holiday rush. Employee management features can help retailers schedule their employees’ shifts and create onboarding timelines for new employees who need training. Given the large amount of data a retail management system collects, business owners and managers can ensure they have enough workers on the floor during busy periods.
What are the Benefits of Retail Management Software?
Retail management tools address the holistic need of the retail store and streamline core processes needed to excel in a retail business. Here are a few benefits of retail management systems:
Supply chain management: It helps manage the supply chain and provides real-time information on the available retail inventory in one place.
Finance and accounting: Retail management software helps manage finance and adhere to all accounting policies.
HR management: Human resource management can be conducted using the tool by tracking employee clock-ins, clock-outs, efficiency, and performance.
Sales tracking: It provides a standalone functionality to track sales, exchanges, and returns. It also serves as a central hub for maintaining sales data.
Reporting and analytics: Retail management tools also help in reporting and analytics. It provides valuable insights to analyze different store metrics and overall performance.
Who Uses Retail Management Software?
Department stores, specialty retailers, warehouse and convenience retailers, supermarkets, and hypermarkets use retail management software.
Store managers: Managers responsible for managing retail stores use these solutions to handle the daily tasks of customers, staff, sales, marketing, inventory control, and the overall retail environment.
Store cashiers: Store executives in charge of cash counters at retail stores use POS solutions to receive payments, issue receipts, and handle billing-related queries of customers.
Customers: Self-checkout is an emerging trend in the retail industry. A retail management system allows customers to check out by themselves, usually at sophisticated retail outlets. It also creates a better customer experience.
Challenges with Retail Management Software
Some common challenges faced by retailers using retail management software are:
Software replacement: Switching from one software vendor to another could be troublesome. The biggest problem is the replacement cost or cost of opting for a new product. It also might affect the existing process and create bottlenecks. For new software or technology, store staff might face difficulties adapting to it, which could slow down store operations.
Product selection: Selecting the right RMS could be a little tricky. Retail management software is often compared to retail POS software, resulting in confusion because of similar feature offerings. Retail POS is one part of the massive retail management system, and buyers must carefully map the store's needs to the features offered in a system.
Internet connectivity: Most cloud-based retail management solutions become operational only through the Internet. Internet connectivity is not as substantial of an issue compared to the others mentioned above, but it can hinder the smooth operation of the store. Customers want a seamless checkout experience, and slow Internet means an increase in wait time, a considerable loss in money, and a bad reputation in the market.
How to Buy Retail Management Software
Requirements Gathering (RFI/RFP) for Retail Management Software
Retail management software offers features that cater to individual business needs. Understanding requirements is the most important thing in selecting the right set of tools. Opting for a retail POS system is a good idea if the requirement is only for general retail operations like billing or inventory checks. Whereas for tasks like point of sale (POS), customer relationship management (CRM), enterprise resource planning (ERP), order management, scheduling employee shifts, inventory management, customer loyalty programs, etc., RMS is the correct choice.
After understanding the requirements, the buyer can contact different vendors and ask for product-related information through RFP/RFIs. Upon receiving RFP/RFIs, the buyer needs to look at the features, pricing, and contract agreements to understand what problems the new system will solve. Buyers must carefully examine all relevant information and documents before opting for the vendor and product.
Compare Retail Management Software Products
Create a long list
A long list always helps select the right software from many products available for retail management. The buyer should remember to look at the existing software and prioritize asking what problem the new software can solve. A long list must consist of products that qualify metrics like required feature offerings, reviews and ratings from buyers, vendor add-ons, price points, and its overall reputation in the category.
Create a short list
A short list narrows down the options available on the long list. It is generally done by mapping existing requirements to the offerings of the software. A short list is generally created from a price point of view where the buyer selects a retail management system vendor as per the price quoted by the vendor, considering the product's budget.
Conduct demos
Software demos are crucial to understanding how compatible the product is with existing systems and processes. It helps meet the realistic expectations from the product. The buyer must consider asking the vendor to conduct a demo and involve an internal IT team or consultant before selecting and implementing the RMS in the business.
Selection of Retail Management Software
Choose a selection team
A team of department managers who will be using the software, IT personnel, or consultants is required for the selection process. Collaborative communication around different functionalities of the retail management solution and collecting individual feedback from the people involved help make a better decision.
Negotiation
The negotiation process can happen upon receiving a price quote from the vendor. Depending on the available budget, the buyer can offer a price to the vendor considering all the RMS features or any add-ons. A successful negotiation means a courteous and constructive interaction that is a win-win for both parties.
Final decision
The final decision should be based on all the information collected, features offered, and price agreed by both parties involved in the purchasing process of the product.
