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Best Enterprise Remote Support Software

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Support category.

In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Enterprise Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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23 Listings in Enterprise Remote Support Software Available

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    G2 Score
NinjaOne
(2,412)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Remote Support software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 120+ countries. The cloud-native NinjaOne platfor

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management tool that allows users to easily manage devices, respond to tickets, and monitor device status.
    • Reviewers appreciate the multiple remote control options, integrated ticketing system, and the ease of adding and modifying devices, which they say has significantly improved their IT support process.
    • Users experienced issues with the lack of thumbnail view of the remote computer screen, difficulty in searching for custom fields, and the absence of certain features they were able to utilize with their previous support software.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,356
    Features
    908
    Automation
    893
    Customer Support
    794
    Remote Access
    788
    Cons
    Missing Features
    734
    Feature Issues
    330
    Improvement Needed
    322
    Limited Features
    298
    Needs Improvement
    289
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,253 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 120+ countries. The cloud-native NinjaOne platfor

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management tool that allows users to easily manage devices, respond to tickets, and monitor device status.
  • Reviewers appreciate the multiple remote control options, integrated ticketing system, and the ease of adding and modifying devices, which they say has significantly improved their IT support process.
  • Users experienced issues with the lack of thumbnail view of the remote computer screen, difficulty in searching for custom fields, and the absence of certain features they were able to utilize with their previous support software.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,356
Features
908
Automation
893
Customer Support
794
Remote Access
788
Cons
Missing Features
734
Feature Issues
330
Improvement Needed
322
Limited Features
298
Needs Improvement
289
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,253 Twitter followers
LinkedIn® Page
www.linkedin.com
1,417 employees on LinkedIn®
JumpCloud
(3,342)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$3.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

    Users
    • IT Manager
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Mid-Market
    • 37% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JumpCloud is a cloud-based directory platform that offers device management, Single Sign-On (SSO), Zero Trust, and SaaS Management functionalities.
    • Reviewers frequently mention JumpCloud's adaptability due to its support for multiple operating systems, its ease of use, efficient user and device management, and seamless integrations with tools like Google Workspace and M365.
    • Users reported issues with JumpCloud's status transparency, difficulty in finding information about unsupported features, a steep learning curve for new admins, and occasional lag in real-time device status updates.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JumpCloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    783
    Device Management
    605
    Integrations
    475
    Security
    401
    Easy Integrations
    384
    Cons
    Missing Features
    274
    Improvement Needed
    227
    Limited Features
    174
    MDM Issues
    117
    UX Improvement
    115
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JumpCloud features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    9.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    JumpCloud Inc.
    Company Website
    Year Founded
    2012
    HQ Location
    Louisville, CO
    Twitter
    @JumpCloud
    36,880 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    900 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

Users
  • IT Manager
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Mid-Market
  • 37% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JumpCloud is a cloud-based directory platform that offers device management, Single Sign-On (SSO), Zero Trust, and SaaS Management functionalities.
  • Reviewers frequently mention JumpCloud's adaptability due to its support for multiple operating systems, its ease of use, efficient user and device management, and seamless integrations with tools like Google Workspace and M365.
  • Users reported issues with JumpCloud's status transparency, difficulty in finding information about unsupported features, a steep learning curve for new admins, and occasional lag in real-time device status updates.
JumpCloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
783
Device Management
605
Integrations
475
Security
401
Easy Integrations
384
Cons
Missing Features
274
Improvement Needed
227
Limited Features
174
MDM Issues
117
UX Improvement
115
JumpCloud features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
9.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
JumpCloud Inc.
Company Website
Year Founded
2012
HQ Location
Louisville, CO
Twitter
@JumpCloud
36,880 Twitter followers
LinkedIn® Page
www.linkedin.com
900 employees on LinkedIn®

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BeyondTrust Remote Support
(348)4.7 out of 5
12th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 49% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BeyondTrust Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Remote Access
    34
    Security Focus
    20
    Security
    19
    Remote Support
    16
    Cons
    Expensive
    17
    Pricing Issues
    8
    Remote Access Issues
    7
    Complexity
    6
    Connectivity Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BeyondTrust Remote Support features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    8.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BeyondTrust
    Company Website
    Year Founded
    1985
    HQ Location
    Johns Creek, GA
    Twitter
    @BeyondTrust
    14,387 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 49% Enterprise
  • 34% Mid-Market
BeyondTrust Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Remote Access
34
Security Focus
20
Security
19
Remote Support
16
Cons
Expensive
17
Pricing Issues
8
Remote Access Issues
7
Complexity
6
Connectivity Issues
5
BeyondTrust Remote Support features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
8.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
BeyondTrust
Company Website
Year Founded
1985
HQ Location
Johns Creek, GA
Twitter
@BeyondTrust
14,387 Twitter followers
LinkedIn® Page
www.linkedin.com
1,655 employees on LinkedIn®
ISL Online
(517)4.6 out of 5
13th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$0.25
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

    Users
    • Director
    • CEO
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 50% Small-Business
    • 25% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ISL Online is a remote desktop software that allows users to access and manage computers from different locations.
    • Users like the ease of use, secure connection, and the ability to work with multiple operating systems, praising its reliability and the quality of customer support.
    • Users reported occasional connectivity issues, a slightly outdated user interface, and some difficulties with specific features like the copy-paste function or screen resolution adjustment.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ISL Online Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Customer Support
    29
    Remote Support
    26
    Remote Access
    23
    Easy Setup
    21
    Cons
    Remote Access Issues
    19
    Improvement Needed
    9
    Connection Issues
    8
    Not User-Friendly
    8
    Remote Control Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ISL Online features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    8.3
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ISL Online
    Company Website
    Year Founded
    2001
    HQ Location
    Ljubljana, SI
    Twitter
    @xlab_si
    828 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

Users
  • Director
  • CEO
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 50% Small-Business
  • 25% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ISL Online is a remote desktop software that allows users to access and manage computers from different locations.
  • Users like the ease of use, secure connection, and the ability to work with multiple operating systems, praising its reliability and the quality of customer support.
  • Users reported occasional connectivity issues, a slightly outdated user interface, and some difficulties with specific features like the copy-paste function or screen resolution adjustment.
ISL Online Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Customer Support
29
Remote Support
26
Remote Access
23
Easy Setup
21
Cons
Remote Access Issues
19
Improvement Needed
9
Connection Issues
8
Not User-Friendly
8
Remote Control Issues
8
ISL Online features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
8.3
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
ISL Online
Company Website
Year Founded
2001
HQ Location
Ljubljana, SI
Twitter
@xlab_si
828 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
TeamViewer
(3,513)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a remote access software that allows users to connect to and control remote devices, transfer files, and provide remote support.
    • Users frequently mention the speed and reliability of TeamViewer, its ability to work with minimal lag time, and its useful features such as file/folder drag-and-drop, shared copy-paste buffer, and hot-key transfer.
    • Users reported issues with TeamViewer requiring machines to be on the same version for a session to start, occasional connectivity issues, and difficulties with the new interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    387
    Remote Access
    281
    Remote Control
    232
    Remote Work
    214
    Easy Access
    194
    Cons
    Connection Issues
    126
    Connectivity Issues
    118
    Slow Performance
    99
    Remote Access Issues
    91
    Expensive
    82
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Quality of Support
    Average: 8.9
    9.1
    Compliance
    Average: 8.8
    9.2
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,390 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,091 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a remote access software that allows users to connect to and control remote devices, transfer files, and provide remote support.
  • Users frequently mention the speed and reliability of TeamViewer, its ability to work with minimal lag time, and its useful features such as file/folder drag-and-drop, shared copy-paste buffer, and hot-key transfer.
  • Users reported issues with TeamViewer requiring machines to be on the same version for a session to start, occasional connectivity issues, and difficulties with the new interface.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
387
Remote Access
281
Remote Control
232
Remote Work
214
Easy Access
194
Cons
Connection Issues
126
Connectivity Issues
118
Slow Performance
99
Remote Access Issues
91
Expensive
82
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Quality of Support
Average: 8.9
9.1
Compliance
Average: 8.8
9.2
Multi-Platform Support
Average: 8.7
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,390 Twitter followers
LinkedIn® Page
www.linkedin.com
2,091 employees on LinkedIn®
Zoho Assist
(517)4.6 out of 5
11th Easiest To Use in Remote Support software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 70% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote access platform that provides centralized control over multiple devices, allowing for quick support sessions and unattended access to remote devices.
    • Reviewers like the ease of use, cost-effectiveness, and the ability to manage multiple devices and logins with one account, as well as the quick customer support and the unattended access feature.
    • Reviewers noted issues with the consistency of the connection, the lack of ability to assign specific machines to specific users, and difficulties with the interface for home users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    119
    Remote Access
    98
    Remote Support
    69
    Easy Access
    55
    Reliability
    55
    Cons
    Remote Access Issues
    33
    Connection Issues
    19
    Technical Issues
    18
    Complexity
    17
    Screen Management
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.6
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,834 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 70% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote access platform that provides centralized control over multiple devices, allowing for quick support sessions and unattended access to remote devices.
  • Reviewers like the ease of use, cost-effectiveness, and the ability to manage multiple devices and logins with one account, as well as the quick customer support and the unattended access feature.
  • Reviewers noted issues with the consistency of the connection, the lack of ability to assign specific machines to specific users, and difficulties with the interface for home users.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
119
Remote Access
98
Remote Support
69
Easy Access
55
Reliability
55
Cons
Remote Access Issues
33
Connection Issues
19
Technical Issues
18
Complexity
17
Screen Management
17
Zoho Assist features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.6
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,834 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
Phone
+1 (888) 900-9646
Read Zoho Assist Reviews
Datto RMM
(689)4.5 out of 5
10th Easiest To Use in Remote Support software
View top Consulting Services for Datto RMM
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

    Users
    • Owner
    • IT Technician
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 59% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Datto RMM is a remote monitoring and management tool that allows administrators to monitor devices, deploy updates, and manage systems remotely.
    • Users frequently mention the user-friendly interface, robust automation capabilities, seamless integration with other systems, and the ability to solve user computer problems remotely as key benefits of Datto RMM.
    • Reviewers mentioned issues such as occasional slow connectivity, difficulty in securely deploying scripts, limited reporting capabilities, and the steep learning curve for new users as drawbacks of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Datto RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    316
    Features
    173
    Automation
    142
    Integrations
    142
    Remote Access
    140
    Cons
    Remote Access Issues
    117
    Feature Issues
    111
    Missing Features
    111
    Slow Performance
    82
    Improvement Needed
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Datto RMM features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Quality of Support
    Average: 8.9
    8.0
    Compliance
    Average: 8.8
    7.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,018 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

Users
  • Owner
  • IT Technician
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 59% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Datto RMM is a remote monitoring and management tool that allows administrators to monitor devices, deploy updates, and manage systems remotely.
  • Users frequently mention the user-friendly interface, robust automation capabilities, seamless integration with other systems, and the ability to solve user computer problems remotely as key benefits of Datto RMM.
  • Reviewers mentioned issues such as occasional slow connectivity, difficulty in securely deploying scripts, limited reporting capabilities, and the steep learning curve for new users as drawbacks of the product.
Datto RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
316
Features
173
Automation
142
Integrations
142
Remote Access
140
Cons
Remote Access Issues
117
Feature Issues
111
Missing Features
111
Slow Performance
82
Improvement Needed
71
Datto RMM features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.4
Quality of Support
Average: 8.9
8.0
Compliance
Average: 8.8
7.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,550 Twitter followers
LinkedIn® Page
www.linkedin.com
5,018 employees on LinkedIn®
AnyDesk
(1,036)4.5 out of 5
16th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$22.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 44% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AnyDesk is a software that allows users to connect online with others, work on their screen, have meetings, collaborate and team up, and provides remote access to other systems.
    • Users frequently mention the ease of installation and use, the software's cross-platform communication capabilities, its security features, and its speed and reliability in providing remote control to assist clients.
    • Users mentioned issues with slow connections, long connection times in the free version, a lack of customer service in handling contract cancellations, occasional lagging, and some security concerns.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Remote Access
    27
    Remote Support
    21
    Remote Control
    15
    Simple
    15
    Cons
    Remote Access Issues
    16
    Connection Issues
    11
    Slow Performance
    10
    Internet Speed
    9
    Slow Connectivity
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    9.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyDesk Software GmbH
    Year Founded
    2014
    HQ Location
    Stuttgart
    Twitter
    @anydesk
    7,476 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    825 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

Users
  • Software Engineer
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 44% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AnyDesk is a software that allows users to connect online with others, work on their screen, have meetings, collaborate and team up, and provides remote access to other systems.
  • Users frequently mention the ease of installation and use, the software's cross-platform communication capabilities, its security features, and its speed and reliability in providing remote control to assist clients.
  • Users mentioned issues with slow connections, long connection times in the free version, a lack of customer service in handling contract cancellations, occasional lagging, and some security concerns.
AnyDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Remote Access
27
Remote Support
21
Remote Control
15
Simple
15
Cons
Remote Access Issues
16
Connection Issues
11
Slow Performance
10
Internet Speed
9
Slow Connectivity
9
AnyDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
9.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
AnyDesk Software GmbH
Year Founded
2014
HQ Location
Stuttgart
Twitter
@anydesk
7,476 Twitter followers
LinkedIn® Page
www.linkedin.com
825 employees on LinkedIn®
Read AnyDesk Reviews
EV Reach
(401)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Goverland Reach server is a tool that allows Help Desk to support all systems remotely, including those off the network.
    • Reviewers like the simplicity of the interface, the ability to delegate tasks to other licensed users, the speed of accessibility, and the robust remote control features that enhance usability and efficiency.
    • Reviewers experienced issues with reports automation/software installs, occasional server issues, complex customization options, and frequent errors while connecting the machines.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EV Reach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Remote Control
    31
    Remote Access
    28
    Remote Support
    24
    Automation
    13
    Cons
    Remote Access Issues
    10
    Connection Issues
    9
    Slow Performance
    9
    Feature Limitations
    6
    Expensive
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EV Reach features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    7.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EasyVista
    Company Website
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,274 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    394 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Goverland Reach server is a tool that allows Help Desk to support all systems remotely, including those off the network.
  • Reviewers like the simplicity of the interface, the ability to delegate tasks to other licensed users, the speed of accessibility, and the robust remote control features that enhance usability and efficiency.
  • Reviewers experienced issues with reports automation/software installs, occasional server issues, complex customization options, and frequent errors while connecting the machines.
EV Reach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Remote Control
31
Remote Access
28
Remote Support
24
Automation
13
Cons
Remote Access Issues
10
Connection Issues
9
Slow Performance
9
Feature Limitations
6
Expensive
5
EV Reach features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
7.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
EasyVista
Company Website
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,274 Twitter followers
LinkedIn® Page
www.linkedin.com
394 employees on LinkedIn®
SureMDM by 42Gears
(86)4.8 out of 5
15th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$3.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution for Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS,VR, and IoT platforms. Additionally, 42Gears UEM solu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 51% Mid-Market
    • 29% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SureMDM is a mobile device management solution designed to manage mobile and IoT devices within enterprises, offering features for detailed controls, device automation, and remote access.
    • Reviewers frequently mention the product's ease of use, flexibility, robust features, and exceptional customer support, highlighting its ability to adapt to operational demands, streamline device management processes, and provide real-time tracking of devices.
    • Users reported issues such as the need for permission every time they connect to a company-owned phone, a cluttered dashboard for new users, occasional lag when using multiple apps, and slow response times from the user interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SureMDM by 42Gears Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Customer Support
    33
    Device Management
    24
    Features
    22
    Remote Access
    18
    Cons
    Device Management
    7
    Learning Curve
    5
    Limited Compatibility
    5
    Limited Remote Access
    5
    MDM Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SureMDM by 42Gears features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    42Gears Mobility Systems
    Year Founded
    2009
    HQ Location
    Bangalore, Karnataka
    Twitter
    @42gears
    4,982 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    469 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution for Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS,VR, and IoT platforms. Additionally, 42Gears UEM solu

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 51% Mid-Market
  • 29% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SureMDM is a mobile device management solution designed to manage mobile and IoT devices within enterprises, offering features for detailed controls, device automation, and remote access.
  • Reviewers frequently mention the product's ease of use, flexibility, robust features, and exceptional customer support, highlighting its ability to adapt to operational demands, streamline device management processes, and provide real-time tracking of devices.
  • Users reported issues such as the need for permission every time they connect to a company-owned phone, a cluttered dashboard for new users, occasional lag when using multiple apps, and slow response times from the user interface.
SureMDM by 42Gears Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Customer Support
33
Device Management
24
Features
22
Remote Access
18
Cons
Device Management
7
Learning Curve
5
Limited Compatibility
5
Limited Remote Access
5
MDM Issues
5
SureMDM by 42Gears features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
42Gears Mobility Systems
Year Founded
2009
HQ Location
Bangalore, Karnataka
Twitter
@42gears
4,982 Twitter followers
LinkedIn® Page
www.linkedin.com
469 employees on LinkedIn®
Read SureMDM by 42Gears Reviews
ScreenConnect
(478)4.7 out of 5
18th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Remote Access
    10
    Tool Utility
    9
    Features
    8
    Remote Work
    8
    Cons
    Technical Issues
    5
    Expensive
    3
    Learning Curve
    3
    Limited Features
    3
    Security Concerns
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,998 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Remote Access
10
Tool Utility
9
Features
8
Remote Work
8
Cons
Technical Issues
5
Expensive
3
Learning Curve
3
Limited Features
3
Security Concerns
3
ScreenConnect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,998 Twitter followers
LinkedIn® Page
www.linkedin.com
3,224 employees on LinkedIn®
RealVNC
(437)4.7 out of 5
26th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Starting at $3.69
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in re

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RealVNC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Easy Setup
    5
    Easy Access
    4
    Reliability
    4
    Reliable
    4
    Cons
    Expensive
    3
    Connection Issues
    2
    Feature Limitations
    2
    Poor Customer Support
    2
    Remote Access Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RealVNC features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    7.9
    Compliance
    Average: 8.8
    8.7
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RealVNC
    Year Founded
    2002
    HQ Location
    Cambridge, United Kingdom
    Twitter
    @RealVNC
    2,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    114 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in re

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 32% Mid-Market
RealVNC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Easy Setup
5
Easy Access
4
Reliability
4
Reliable
4
Cons
Expensive
3
Connection Issues
2
Feature Limitations
2
Poor Customer Support
2
Remote Access Issues
2
RealVNC features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
7.9
Compliance
Average: 8.8
8.7
Multi-Platform Support
Average: 8.7
Seller Details
Seller
RealVNC
Year Founded
2002
HQ Location
Cambridge, United Kingdom
Twitter
@RealVNC
2,249 Twitter followers
LinkedIn® Page
www.linkedin.com
114 employees on LinkedIn®
Read RealVNC Reviews
Atera
(830)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Remote Support software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management p

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a remote management platform used for managing endpoint devices like computers, servers, and mobile phones, providing features such as ticket management, monitoring, and remote access.
    • Reviewers appreciate Atera's centralized management system, its ease of use, the ability to pay per technician rather than per device, and the continuous addition of new features to the product.
    • Users mentioned issues with Atera's integration with tools like QuickBooks, occasional freezing of remote sessions, lack of a mobile app, and limitations in third-party integration options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    468
    Features
    305
    Automation
    245
    Remote Access
    216
    Customer Support
    214
    Cons
    Missing Features
    230
    Limited Features
    157
    Feature Issues
    120
    Improvement Needed
    95
    Expensive
    78
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    8.0
    Compliance
    Average: 8.8
    8.2
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    358 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management p

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a remote management platform used for managing endpoint devices like computers, servers, and mobile phones, providing features such as ticket management, monitoring, and remote access.
  • Reviewers appreciate Atera's centralized management system, its ease of use, the ability to pay per technician rather than per device, and the continuous addition of new features to the product.
  • Users mentioned issues with Atera's integration with tools like QuickBooks, occasional freezing of remote sessions, lack of a mobile app, and limitations in third-party integration options.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
468
Features
305
Automation
245
Remote Access
216
Customer Support
214
Cons
Missing Features
230
Limited Features
157
Feature Issues
120
Improvement Needed
95
Expensive
78
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
8.0
Compliance
Average: 8.8
8.2
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,627 Twitter followers
LinkedIn® Page
www.linkedin.com
358 employees on LinkedIn®
SolarWinds DameWare Remote Support
(68)4.3 out of 5
28th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Rem

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 49% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds DameWare Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Remote Access
    1
    Remote Control
    1
    Remote Support
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds DameWare Remote Support features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Quality of Support
    Average: 8.9
    9.2
    Compliance
    Average: 8.8
    7.5
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,827 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,713 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Rem

Users
No information available
Industries
No information available
Market Segment
  • 49% Mid-Market
  • 37% Enterprise
SolarWinds DameWare Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Remote Access
1
Remote Control
1
Remote Support
1
Cons
This product has not yet received any negative sentiments.
SolarWinds DameWare Remote Support features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Quality of Support
Average: 8.9
9.2
Compliance
Average: 8.8
7.5
Multi-Platform Support
Average: 8.7
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,827 Twitter followers
LinkedIn® Page
www.linkedin.com
2,713 employees on LinkedIn®
Ownership
NYSE: SWI
Read SolarWinds DameWare Remote Support Reviews
LogMeIn Rescue
(194)4.6 out of 5
27th Easiest To Use in Remote Support software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Remote Access
    15
    Remote Support
    12
    Customer Support
    10
    Easy Access
    8
    Cons
    Remote Access Issues
    7
    Connectivity Issues
    6
    Connection Issues
    5
    Technical Issues
    5
    Poor Connectivity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    8.7
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Remote Access
15
Remote Support
12
Customer Support
10
Easy Access
8
Cons
Remote Access Issues
7
Connectivity Issues
6
Connection Issues
5
Technical Issues
5
Poor Connectivity
4
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
8.7
Multi-Platform Support
Average: 8.7
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,820 Twitter followers
LinkedIn® Page
www.linkedin.com
1,108 employees on LinkedIn®
LogMeIn Resolve
(439)4.4 out of 5
Optimized for quick response
33rd Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Resolve Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Remote Control
    29
    Remote Access
    27
    Customer Support
    26
    Remote Support
    22
    Cons
    Remote Access Issues
    13
    Expensive
    11
    Slow Performance
    11
    Technical Issues
    10
    Access Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Resolve features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
LogMeIn Resolve Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Remote Control
29
Remote Access
27
Customer Support
26
Remote Support
22
Cons
Remote Access Issues
13
Expensive
11
Slow Performance
11
Technical Issues
10
Access Issues
8
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.7
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,820 Twitter followers
LinkedIn® Page
www.linkedin.com
1,108 employees on LinkedIn®
Devolutions Remote Desktop Manager
(194)4.7 out of 5
32nd Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Starting at $30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Remote Desktop Manager (RDM) is a comprehensive remote access management solution designed to help IT departments centralize and streamline all remote connections within an organization. By providing

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Devolutions Remote Desktop Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Remote Access
    9
    User Interface
    7
    Easy Access
    6
    Device Management
    5
    Cons
    Slow Performance
    9
    Learning Curve
    3
    Limited OS Compatibility
    3
    Remote Access Issues
    3
    Screen Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Devolutions Remote Desktop Manager features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    8.5
    Compliance
    Average: 8.8
    9.1
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Devolutions
    Year Founded
    2010
    HQ Location
    Lavaltrie, Quebec
    Twitter
    @DevolutionsInc
    1,218 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    193 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Remote Desktop Manager (RDM) is a comprehensive remote access management solution designed to help IT departments centralize and streamline all remote connections within an organization. By providing

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Small-Business
  • 40% Mid-Market
Devolutions Remote Desktop Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Remote Access
9
User Interface
7
Easy Access
6
Device Management
5
Cons
Slow Performance
9
Learning Curve
3
Limited OS Compatibility
3
Remote Access Issues
3
Screen Management
3
Devolutions Remote Desktop Manager features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
8.5
Compliance
Average: 8.8
9.1
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Devolutions
Year Founded
2010
HQ Location
Lavaltrie, Quebec
Twitter
@DevolutionsInc
1,218 Twitter followers
LinkedIn® Page
www.linkedin.com
193 employees on LinkedIn®
Read Devolutions Remote Desktop Manager Reviews
Cisco Webex Support
(40)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 48% Enterprise
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cisco Webex Support features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    9.2
    Compliance
    Average: 8.8
    9.2
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    728,816 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,057 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed

Users
No information available
Industries
No information available
Market Segment
  • 48% Enterprise
  • 33% Small-Business
Cisco Webex Support features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
9.2
Compliance
Average: 8.8
9.2
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
728,816 Twitter followers
LinkedIn® Page
www.linkedin.com
95,057 employees on LinkedIn®
Ownership
NASDAQ:CSCO
Read Cisco Webex Support Reviews
Help Lightning
(61)4.8 out of 5
25th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Starting at $75,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

    Users
    No information available
    Industries
    • Chemicals
    • Medical Devices
    Market Segment
    • 44% Mid-Market
    • 39% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
    • Reviewers appreciate the tool's ease of use, ability to freeze and share images, and its seamless transition from chat to video call, which enhances the support process and provides quick resolutions.
    • Users mentioned issues with the screen sharing function disconnecting, the video taking too long to download, and the need to send a link to the customer which can slow the process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Lightning Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Remote Support
    4
    Screen Sharing
    3
    Security
    3
    Cons
    Delay Issues
    5
    Screen Resolution
    3
    Screen Sharing
    3
    Slow Loading
    2
    Audio Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Lightning features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.6
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Lightning
    Company Website
    Year Founded
    2016
    HQ Location
    Birmingham, AL
    Twitter
    @helplightning
    4,057 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

Users
No information available
Industries
  • Chemicals
  • Medical Devices
Market Segment
  • 44% Mid-Market
  • 39% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
  • Reviewers appreciate the tool's ease of use, ability to freeze and share images, and its seamless transition from chat to video call, which enhances the support process and provides quick resolutions.
  • Users mentioned issues with the screen sharing function disconnecting, the video taking too long to download, and the need to send a link to the customer which can slow the process.
Help Lightning Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Remote Support
4
Screen Sharing
3
Security
3
Cons
Delay Issues
5
Screen Resolution
3
Screen Sharing
3
Slow Loading
2
Audio Issues
1
Help Lightning features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.6
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Help Lightning
Company Website
Year Founded
2016
HQ Location
Birmingham, AL
Twitter
@helplightning
4,057 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Kaseya VSA
(322)4.1 out of 5
Optimized for quick response
17th Easiest To Use in Remote Support software
View top Consulting Services for Kaseya VSA
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA is a remote monitoring and management tool that provides IT automation and security functionalities.
    • Reviewers appreciate the tool's integrated software applications, automation capabilities, and the convenience of managing everything from one place.
    • Reviewers noted issues with slow loading times, occasional website downtime, and difficulties in navigating the interface and finding specific features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaseya VSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Automation
    23
    Features
    22
    Remote Access
    17
    User Interface
    14
    Cons
    Missing Features
    20
    Feature Issues
    17
    Improvement Needed
    16
    Learning Curve
    10
    Connectivity Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.2
    7.4
    Quality of Support
    Average: 8.9
    7.7
    Compliance
    Average: 8.8
    7.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,018 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA is a remote monitoring and management tool that provides IT automation and security functionalities.
  • Reviewers appreciate the tool's integrated software applications, automation capabilities, and the convenience of managing everything from one place.
  • Reviewers noted issues with slow loading times, occasional website downtime, and difficulties in navigating the interface and finding specific features.
Kaseya VSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Automation
23
Features
22
Remote Access
17
User Interface
14
Cons
Missing Features
20
Feature Issues
17
Improvement Needed
16
Learning Curve
10
Connectivity Issues
9
Kaseya VSA features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.2
7.4
Quality of Support
Average: 8.9
7.7
Compliance
Average: 8.8
7.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,550 Twitter followers
LinkedIn® Page
www.linkedin.com
5,018 employees on LinkedIn®
SecureLink Customer Connect
(32)4.4 out of 5
30th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seller Details
    Expand/Collapse Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers

Users
No information available
Industries
  • Hospital & Health Care
  • Computer Software
Market Segment
  • 53% Enterprise
  • 31% Mid-Market
SecureLink Customer Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
9.7
Compliance
Average: 8.8
7.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
SecureLink
Year Founded
2003
HQ Location
Austin, TX
Twitter
@securelink
48 Twitter followers
LinkedIn® Page
www.linkedin.com
134 employees on LinkedIn®
Read SecureLink Customer Connect Reviews
Surfly
(100)4.8 out of 5
22nd Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Surfly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Deployment Ease
    3
    Communication
    2
    Reliability
    2
    Remote Support
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Surfly features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Surfly
    Year Founded
    2012
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @Surfly
    913 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 34% Mid-Market
Surfly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Deployment Ease
3
Communication
2
Reliability
2
Remote Support
2
Cons
This product has not yet received any negative sentiments.
Surfly features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Surfly
Year Founded
2012
HQ Location
Amsterdam, Netherlands
Twitter
@Surfly
913 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Read Surfly Reviews
XMReality
(38)4.5 out of 5
38th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 39% Small-Business
    • 37% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • XMReality features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Quality of Support
    Average: 8.9
    8.3
    Compliance
    Average: 8.8
    8.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    XMReality
    Year Founded
    2007
    HQ Location
    Linkoping, Sweden
    Twitter
    @XMReality
    558 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
    Ownership
    STO: XMR
Product Description
How are these determined?Information
This description is provided by the seller.

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

Users
No information available
Industries
No information available
Market Segment
  • 39% Small-Business
  • 37% Enterprise
XMReality features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.4
Quality of Support
Average: 8.9
8.3
Compliance
Average: 8.8
8.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
XMReality
Year Founded
2007
HQ Location
Linkoping, Sweden
Twitter
@XMReality
558 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Ownership
STO: XMR
Read XMReality Reviews
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