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Best Queue Management Software for Small Business

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Queue Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Queue Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Queue Management category.

In addition to qualifying for inclusion in the Queue Management Software category, to qualify for inclusion in the Small Business Queue Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Small Business Queue Management Available

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    G2 Score
Waitwhile
(272)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists

    Users
    • Cafe Ambassador
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 47% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Waitwhile is a platform that manages appointments and waitlists, offering real-time updates and notifications to keep teams and customers in sync.
    • Reviewers like the user-friendly interface, the ability to send automated messages to customers, the quick and efficient check-in process, and the flexibility in managing appointments and virtual queues.
    • Users experienced minor delays in syncing across devices, difficulty in customizing settings for new users, occasional lags in the text feature, and issues with the mobile interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Waitwhile Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    73
    User-Friendly
    37
    Appointment Management
    21
    Messaging Features
    13
    Easy Setup
    12
    Cons
    Missing Features
    8
    Technical Issues
    8
    Messaging Issues
    7
    Limited Customization
    6
    Booking Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Waitwhile features and usability ratings that predict user satisfaction
    8.9
    Location-based Peformance Reports
    Average: 8.4
    9.6
    Ease of Use
    Average: 9.1
    8.8
    Clerk Performance Reports
    Average: 8.6
    8.7
    Digital Signage
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Waitwhile, Inc
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @waitwhile
    180 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists

Users
  • Cafe Ambassador
Industries
  • Retail
  • Consumer Services
Market Segment
  • 47% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Waitwhile is a platform that manages appointments and waitlists, offering real-time updates and notifications to keep teams and customers in sync.
  • Reviewers like the user-friendly interface, the ability to send automated messages to customers, the quick and efficient check-in process, and the flexibility in managing appointments and virtual queues.
  • Users experienced minor delays in syncing across devices, difficulty in customizing settings for new users, occasional lags in the text feature, and issues with the mobile interface.
Waitwhile Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
73
User-Friendly
37
Appointment Management
21
Messaging Features
13
Easy Setup
12
Cons
Missing Features
8
Technical Issues
8
Messaging Issues
7
Limited Customization
6
Booking Issues
5
Waitwhile features and usability ratings that predict user satisfaction
8.9
Location-based Peformance Reports
Average: 8.4
9.6
Ease of Use
Average: 9.1
8.8
Clerk Performance Reports
Average: 8.6
8.7
Digital Signage
Average: 8.6
Seller Details
Seller
Waitwhile, Inc
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@waitwhile
180 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Wavetec
(32)4.8 out of 5
5th Easiest To Use in Queue Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and i

    Users
    No information available
    Industries
    • Banking
    Market Segment
    • 56% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wavetec Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Customer Service
    3
    Ease of Use
    3
    Data Management
    2
    Efficiency
    2
    Cons
    Technical Issues
    3
    Limited Functionality
    2
    Slow Performance
    2
    Access Issues
    1
    Additional Costs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wavetec features and usability ratings that predict user satisfaction
    8.6
    Location-based Peformance Reports
    Average: 8.4
    9.3
    Ease of Use
    Average: 9.1
    8.6
    Clerk Performance Reports
    Average: 8.6
    8.8
    Digital Signage
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wavetec
    Year Founded
    1986
    HQ Location
    Dubai
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and i

Users
No information available
Industries
  • Banking
Market Segment
  • 56% Small-Business
  • 22% Mid-Market
Wavetec Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Customer Service
3
Ease of Use
3
Data Management
2
Efficiency
2
Cons
Technical Issues
3
Limited Functionality
2
Slow Performance
2
Access Issues
1
Additional Costs
1
Wavetec features and usability ratings that predict user satisfaction
8.6
Location-based Peformance Reports
Average: 8.4
9.3
Ease of Use
Average: 9.1
8.6
Clerk Performance Reports
Average: 8.6
8.8
Digital Signage
Average: 8.6
Seller Details
Seller
Wavetec
Year Founded
1986
HQ Location
Dubai
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
Read Wavetec Reviews

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Qminder
(236)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:$389.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ

    Users
    No information available
    Industries
    • Higher Education
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qminder is a tool used for managing customer queues and tracking service time.
    • Reviewers like the ease of use of Qminder, its user-friendly interface, and its ability to keep track of customers and service times efficiently.
    • Users reported occasional technical difficulties such as the app crashing, issues with the reassign feature, and confusion for visitors on the sign-in page.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qminder Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Helpful
    11
    Simple
    9
    Convenience
    8
    Customer Engagement
    8
    Cons
    Insufficient Information
    4
    Lack of Customization
    4
    Limited Customization
    4
    Slow Loading
    4
    Unnecessary Features
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qminder features and usability ratings that predict user satisfaction
    8.6
    Location-based Peformance Reports
    Average: 8.4
    9.3
    Ease of Use
    Average: 9.1
    8.9
    Clerk Performance Reports
    Average: 8.6
    8.5
    Digital Signage
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qminder
    Company Website
    Year Founded
    2011
    HQ Location
    London, UK
    Twitter
    @Qminder
    542 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ

Users
No information available
Industries
  • Higher Education
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qminder is a tool used for managing customer queues and tracking service time.
  • Reviewers like the ease of use of Qminder, its user-friendly interface, and its ability to keep track of customers and service times efficiently.
  • Users reported occasional technical difficulties such as the app crashing, issues with the reassign feature, and confusion for visitors on the sign-in page.
Qminder Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Helpful
11
Simple
9
Convenience
8
Customer Engagement
8
Cons
Insufficient Information
4
Lack of Customization
4
Limited Customization
4
Slow Loading
4
Unnecessary Features
4
Qminder features and usability ratings that predict user satisfaction
8.6
Location-based Peformance Reports
Average: 8.4
9.3
Ease of Use
Average: 9.1
8.9
Clerk Performance Reports
Average: 8.6
8.5
Digital Signage
Average: 8.6
Seller Details
Seller
Qminder
Company Website
Year Founded
2011
HQ Location
London, UK
Twitter
@Qminder
542 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
WaitWell
(63)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Starting at $250.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WaitWell is a queuing and booking platform designed for busy service locations, aiming to streamline the customer experience by minimizing wait times and enhancing service efficiency. This solution is

    Users
    No information available
    Industries
    • Higher Education
    • Government Administration
    Market Segment
    • 51% Small-Business
    • 25% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WaitWell is a software that helps manage and organize lines, providing features such as customer tracking, messaging, and appointment scheduling.
    • Users like the user-friendly interface, the ability to streamline walk-in customers, and the efficient customer service, with many praising the quick setup process and the software's adaptability to their specific needs.
    • Reviewers experienced issues with inaccurate wait times, frequent changes in the setup section, and difficulties in configuring holidays and events, with some suggesting improvements in these areas and the addition of a service search bar for businesses with numerous services.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WaitWell Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Customer Support
    18
    User-Friendly
    16
    Customer Service
    12
    Easy Setup
    12
    Cons
    Technical Issues
    6
    Data Inaccuracy
    4
    Missing Features
    4
    Customization Difficulty
    3
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WaitWell features and usability ratings that predict user satisfaction
    8.3
    Location-based Peformance Reports
    Average: 8.4
    9.5
    Ease of Use
    Average: 9.1
    8.6
    Clerk Performance Reports
    Average: 8.6
    8.4
    Digital Signage
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WaitWell Inc.
    Company Website
    Year Founded
    2020
    HQ Location
    Calgary, Canada
    Twitter
    @WaitWell2
    86 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WaitWell is a queuing and booking platform designed for busy service locations, aiming to streamline the customer experience by minimizing wait times and enhancing service efficiency. This solution is

Users
No information available
Industries
  • Higher Education
  • Government Administration
Market Segment
  • 51% Small-Business
  • 25% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WaitWell is a software that helps manage and organize lines, providing features such as customer tracking, messaging, and appointment scheduling.
  • Users like the user-friendly interface, the ability to streamline walk-in customers, and the efficient customer service, with many praising the quick setup process and the software's adaptability to their specific needs.
  • Reviewers experienced issues with inaccurate wait times, frequent changes in the setup section, and difficulties in configuring holidays and events, with some suggesting improvements in these areas and the addition of a service search bar for businesses with numerous services.
WaitWell Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Customer Support
18
User-Friendly
16
Customer Service
12
Easy Setup
12
Cons
Technical Issues
6
Data Inaccuracy
4
Missing Features
4
Customization Difficulty
3
Learning Curve
3
WaitWell features and usability ratings that predict user satisfaction
8.3
Location-based Peformance Reports
Average: 8.4
9.5
Ease of Use
Average: 9.1
8.6
Clerk Performance Reports
Average: 8.6
8.4
Digital Signage
Average: 8.6
Seller Details
Seller
WaitWell Inc.
Company Website
Year Founded
2020
HQ Location
Calgary, Canada
Twitter
@WaitWell2
86 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Get a quote
Qtrac Virtual Queuing and Appointment Scheduling Platform
(45)4.7 out of 5
7th Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Starting at $531.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterp

    Users
    No information available
    Industries
    • Government Administration
    • Retail
    Market Segment
    • 56% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qtrac Virtual Queuing and Appointment Scheduling Platform features and usability ratings that predict user satisfaction
    8.2
    Location-based Peformance Reports
    Average: 8.4
    8.9
    Ease of Use
    Average: 9.1
    8.3
    Clerk Performance Reports
    Average: 8.6
    8.6
    Digital Signage
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lavi Industries
    Year Founded
    1979
    HQ Location
    Valencia, CA
    Twitter
    @LaviIndustries
    221 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterp

Users
No information available
Industries
  • Government Administration
  • Retail
Market Segment
  • 56% Mid-Market
  • 29% Small-Business
Qtrac Virtual Queuing and Appointment Scheduling Platform features and usability ratings that predict user satisfaction
8.2
Location-based Peformance Reports
Average: 8.4
8.9
Ease of Use
Average: 9.1
8.3
Clerk Performance Reports
Average: 8.6
8.6
Digital Signage
Average: 8.6
Seller Details
Seller
Lavi Industries
Year Founded
1979
HQ Location
Valencia, CA
Twitter
@LaviIndustries
221 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
Read Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews
Engageware
(127)4.4 out of 5
8th Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

    Users
    • Sales Consultant
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engageware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Efficiency
    6
    Ease of Use
    5
    Helpful
    5
    Time-saving
    5
    Cons
    Layout Issues
    2
    Learning Curve
    2
    Not Intuitive
    2
    Access Issues
    1
    Account Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engageware features and usability ratings that predict user satisfaction
    10.0
    Location-based Peformance Reports
    Average: 8.4
    8.7
    Ease of Use
    Average: 9.1
    10.0
    Clerk Performance Reports
    Average: 8.6
    10.0
    Digital Signage
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engageware
    Company Website
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,925 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

Users
  • Sales Consultant
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 35% Enterprise
Engageware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Efficiency
6
Ease of Use
5
Helpful
5
Time-saving
5
Cons
Layout Issues
2
Learning Curve
2
Not Intuitive
2
Access Issues
1
Account Issues
1
Engageware features and usability ratings that predict user satisfaction
10.0
Location-based Peformance Reports
Average: 8.4
8.7
Ease of Use
Average: 9.1
10.0
Clerk Performance Reports
Average: 8.6
10.0
Digital Signage
Average: 8.6
Seller Details
Seller
Engageware
Company Website
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,925 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
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Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All

6 Listings in Small Business Queue Management Available

  • Sort By:
    G2 Score

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