- TrueCommerce EDI is a platform that provides tools and resources for customers to manage their EDI business, including handling initial setup, partner plug-ins, and the addition of new document sets and labels.
- Users like the user-friendly system, the well-documented documentations for configuring settings, the ease of placing orders, and the reliable customer support that is always available to assist and follow through to the end of the problem.
- Reviewers experienced delays in onboarding new trading partners or resolving issues due to insufficient availability of setup staff or tech support, some found the implementation processes to be long, and others reported occasional technical issues and a lack of immediate tech support.