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The Top 20 Incident Response Software

Check out this list of the top Incident Response Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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KnowBe4 PhishER/PhishER Plus

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Financial Services

28%

Primary/Secondary Education

26%

Hospital & Health Care

24%

Computer Software

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.2

9.0

Tines

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

35%

Computer Software

27%

Information Technology and Services

25%

Financial Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.0

9.3

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.2

9.4

Torq

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Computer & Network Security

30%

Computer Software

13%

Security and Investigations

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.0

9.2

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 9.2

9.5

SpinOne

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

31%

Consulting

23%

Non-Profit Organization Management

23%

Manufacturing

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.2

9.2

CYREBRO

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer & Network Security

33%

Financial Services

15%

Oil & Energy

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.4

8.6

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.0

8.5

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 9.2

9.1

Cynet - All-in-One Cybersecurity Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Computer & Network Security

44%

Financial Services

Primary/Secondary Education

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.2

9.4

UnderDefense MAXI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer Software

25%

Design

13%

Computer & Network Security

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.2

9.3

SIRP

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer & Network Security

20%

Banking

20%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.0

9.8

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.2

10.0

Defendify All-In-One Cybersecurity® Solution

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

36%

Information Technology and Services

27%

Financial Services

18%

Events Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.0

8.6

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.2

10.0

#10

Blumira Automated Detection & Response

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Computer & Network Security

30%

Hospital & Health Care

19%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.0

9.3

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.2

9.3

#11

Barracuda Incident Response

Overall Satisfaction Score

Top Industries of Reviewers:

Transportation/Trucking/Railroad

33%

Information Technology and Services

33%

Computer Software

17%

Construction

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.0

10.0

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 9.2

9.5

#12

ServiceNow Security Operations

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

64%

Computer Software

18%

Food & Beverages

Broadcast Media

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.0

8.1

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.2

9.8

#13

IBM Instana

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer Software

20%

Banking

20%

Automotive

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.0

9.3

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.2

9.6

#14

Datadog

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

37%

Financial Services

17%

Banking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

8.5

Ease of Setup

Average: 9.0

8.2

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 9.2

8.4

#15

Dynatrace

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Computer Software

28%

Financial Services

25%

Insurance

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.3

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.0

8.1

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 9.2

8.4

#16

Resolver

Overall Satisfaction Score

Top Industries of Reviewers:

Security and Investigations

47%

Hospital & Health Care

21%

Financial Services

21%

Banking

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.1

Meets Requirements

Average: 9.4

8.6

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.0

7.5

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.2

7.5

#17

Splunk On-Call

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Information Technology and Services

18%

Retail

18%

Non-Profit Organization Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.0

9.0

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.2

9.5

#18

AlienVault USM (from AT&T Cybersecurity)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Retail

27%

Computer Software

18%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

8.8

Ease of Setup

Average: 9.0

9.3

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.2

9.5

#19

Logpoint

Overall Satisfaction Score

Top Industries of Reviewers:

Government Administration

32%

Computer & Network Security

32%

Information Technology and Services

21%

Information Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.2

8.4

#20

Intezer

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

60%

Information Technology and Services

20%

Consumer Electronics

13%

Electrical/Electronic Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.4

7.9

Ease of Setup

Average: 9.0

9.6

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.2

9.3