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The Top 20 Easiest To Use Incident Response Software

See the top Incident Response Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

KnowBe4 PhishER/PhishER Plus

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

12%

Mid Market

75%

Enterprise

13%

Tines

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 8.9

9.4

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

19%

Mid Market

38%

Enterprise

42%

Barracuda Incident Response

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 8.9

9.8

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

50%

Enterprise

21%

AlienVault USM (from AT&T Cybersecurity)

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 8.9

9.5

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

18%

SpinOne

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

46%

Mid Market

49%

Enterprise

CYREBRO

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

8.3

Customer Segment Breakdown

Small Business

24%

Mid Market

64%

Enterprise

12%

Cynet - All-in-One Cybersecurity Platform

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

33%

Mid Market

59%

Enterprise

SIRP

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 8.9

9.5

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

41%

Mid Market

37%

Enterprise

22%

Torq

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 9.0

9.5

Customer Segment Breakdown

Small Business

31%

Mid Market

38%

Enterprise

32%

#10

Defendify All-In-One Cybersecurity® Solution

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 8.9

9.3

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

65%

Mid Market

35%

#11

InsightIDR

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

17%

Mid Market

52%

Enterprise

30%

#12

TheHive

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 9.0

7.8

Customer Segment Breakdown

Small Business

11%

Mid Market

39%

Enterprise

50%

#13

Blumira Automated Detection & Response

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 8.9

8.9

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

38%

Mid Market

52%

Enterprise

10%

#14

Datadog

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.1

Ease of Use

Average: 8.9

8.3

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

46%

Enterprise

35%

#15

IBM Instana

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#16

OneTrust Tech Risk & Compliance

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 8.9

8.6

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

42%

Mid Market

47%

Enterprise

11%

#17

Splunk On-Call

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

20%

Mid Market

46%

Enterprise

34%

#18

Palo Alto Cortex XSIAM

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.2

Ease of Use

Average: 8.9

8.5

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

21%

Mid Market

29%

Enterprise

50%

#19

Proofpoint Threat Response

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 8.9

8.0

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

24%

Mid Market

53%

Enterprise

24%

#20

Resolver

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

7.1

Ease of Use

Average: 8.9

7.7

Meets Requirements

Average: 9.0

8.3

Customer Segment Breakdown

Small Business

14%

Mid Market

37%

Enterprise

49%