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The Top 20 Easiest To Use Customer Communications Management Software

See the top Customer Communications Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassix

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

68%

Mid Market

29%

Enterprise

Kapture CX

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

29%

Mid Market

57%

Enterprise

14%

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Crexendo

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

77%

Mid Market

23%

Enterprise

respond.io

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

75%

Mid Market

22%

Enterprise

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Missive

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

Hiver

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

Wati

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

79%

Mid Market

19%

Enterprise

#10

Edge

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

64%

Mid Market

31%

Enterprise

#11

Front

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

#12

Fin by Intercom

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

#13

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

#14

Atlas Support

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

87%

Mid Market

13%

#15

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#16

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#17

Tidio

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#18

Thena

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

#19

Quadient Inspire

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

Mid Market

66%

Enterprise

25%

#20

BoldDesk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

54%

Mid Market

44%

Enterprise