Conversational Intelligence Software Resources

Sometimes I will notice an error in an email (often a single character that I would like to fix). Is it possible to make a correction to a template without having to find it again on the full Groove website? If not, even a simple "open this template in the Groove editor" would be tremendously helpful. I

<p><span style="background-color: transparent; color: rgb(0, 0, 0);">We’re looking to integrate </span><a href="https://www.g2.com/categories/conversation-intelligence" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><strong>conversation intelligence</strong></a><span style="background-color: transparent; color: rgb(0, 0, 0);"> into our sales process. This will help us record and analyze sales calls, coach reps more effectively, and gain deeper insights into what’s working (or not) in our deals.</span></p><p><span style="background-color: transparent; color: rgb(0, 0, 0);">We’re a small but growing team, so we need something </span><strong style="background-color: transparent; color: rgb(0, 0, 0);">powerful</strong><span style="background-color: transparent; color: rgb(0, 0, 0);"> but still </span><strong style="background-color: transparent; color: rgb(0, 0, 0);">startup-friendly. This</strong><span style="background-color: transparent; color: rgb(0, 0, 0);"> means easy to roll out, easy to use, and not overkill for our size.</span></p><p><span style="background-color: transparent; color: rgb(0, 0, 0);">Here’s what we’re hoping for:</span></p><ul><li><span style="background-color: transparent;">Automated call recording, transcription, and searchable notes</span></li><li><span style="background-color: transparent;">Actionable insights (not just raw transcripts or basic analytics)</span></li><li><span style="background-color: transparent;">Integrations with tools like Salesforce or HubSpot</span></li><li><span style="background-color: transparent;">An intuitive experience for both reps and managers</span></li></ul><p><span style="background-color: transparent; color: rgb(0, 0, 0);">Here are the platforms I’ve been looking at on G2:</span></p><ol><li><a href="https://www.g2.com/products/gong/reviews" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><strong>Gong</strong></a><span style="background-color: transparent;"> — Industry leader in conversation intelligence and sales coaching, but is it too heavy or expensive for smaller teams?</span></li><li><a href="https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><strong>Salesforce Sales Cloud</strong> </a><span style="background-color: transparent;">— With its built-in intelligence features, can it replace a standalone tool?</span></li><li><a href="https://www.g2.com/products/fathom-video/reviews" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><strong>Fathom</strong></a><span style="background-color: transparent;"> — A lightweight, Zoom-friendly tool; is it scalable beyond just note-taking?</span></li><li><a href="https://www.g2.com/products/hubspot-sales-hub/reviews" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><strong>HubSpot Sales Hub</strong></a><span style="background-color: transparent;"> — Offers an all-in-one CRM + sales tool; how strong is its conversation intelligence side?</span></li><li><a href="https://www.g2.com/products/fireflies-ai/reviews" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><strong>Fireflies.ai</strong> </a><span style="background-color: transparent;">— Known for affordability and ease of use; does it deliver on insights and integrations?</span></li></ol><p><span style="background-color: transparent; color: rgb(0, 0, 0);">If you’ve used any of these (or others), I’d love to hear:</span></p><ul><li><span style="background-color: transparent;">What tipped the scales for you when choosing?</span></li><li><span style="background-color: transparent;">Did your team actually adopt it, or was it a tough sell internally?</span></li><li><span style="background-color: transparent;">Any surprising wins or “wish we’d known that” moments?</span></li></ul><p><span style="background-color: transparent; color: rgb(0, 0, 0);">Appreciate any tips or thoughts you’re willing to share!</span></p><p><br></p><p><br></p>