Introducing G2.ai, the future of software buying.Try now

The Top 9 Conversational Commerce Platforms

Check out this list of the top Conversational Commerce Platforms products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

Filters

Collapse AllExpand All

G2 Satisfaction Score

Compare

Insider

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

55%

Apparel & Fashion

22%

Marketing and Advertising

12%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.7

Meets Requirements

Average: 9.0

9.7

Ease of Doing Business With

Average: 7.9

9.7

Ease of Setup

Average: 8.6

9.0

Quality of Support

Average: 8.9

9.8

Ease of Admin

Average: 7.6

9.5

Sprinklr Service

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

43%

Financial Services

19%

Computer Software

19%

Food & Beverages

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

8.2

Meets Requirements

Average: 9.0

8.6

Ease of Doing Business With

Average: 7.9

8.2

Ease of Setup

Average: 8.6

8.0

Quality of Support

Average: 8.9

7.8

Ease of Admin

Average: 7.6

8.1

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

35%

Information Technology and Services

35%

Marketing and Advertising

18%

Telecommunications

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.7

Meets Requirements

Average: 9.0

9.7

Ease of Doing Business With

Average: 7.9

0.0

Ease of Setup

Average: 8.6

9.8

Quality of Support

Average: 8.9

9.6

Ease of Admin

Average: 7.6

0.0

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

41%

Information Technology and Services

23%

Retail

19%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

8.7

Ease of Doing Business With

Average: 7.9

7.7

Ease of Setup

Average: 8.6

8.2

Quality of Support

Average: 8.9

7.9

Ease of Admin

Average: 7.6

8.4

LivePerson

Overall Satisfaction Score

Top Industries of Reviewers:

Internet

35%

Telecommunications

29%

Retail

24%

Consumer Goods

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.3

Meets Requirements

Average: 9.0

9.3

Ease of Doing Business With

Average: 7.9

9.6

Ease of Setup

Average: 8.6

9.2

Quality of Support

Average: 8.9

9.8

Ease of Admin

Average: 7.6

9.5

yellow.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

30%

Financial Services

30%

Computer Software

20%

Food & Beverages

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 9.0

8.8

Ease of Doing Business With

Average: 7.9

9.8

Ease of Setup

Average: 8.6

9.8

Quality of Support

Average: 8.9

9.5

Ease of Admin

Average: 7.6

9.7

Ada

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

45%

Computer Software

18%

Retail

18%

Telecommunications

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.4

Meets Requirements

Average: 9.0

8.8

Ease of Doing Business With

Average: 7.9

9.3

Ease of Setup

Average: 8.6

9.1

Quality of Support

Average: 8.9

9.7

Ease of Admin

Average: 7.6

9.4

Sprinklr Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

50%

Insurance

18%

Consumer Services

18%

Information Technology and Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

8.7

Ease of Doing Business With

Average: 7.9

7.9

Ease of Setup

Average: 8.6

8.2

Quality of Support

Average: 8.9

8.0

Ease of Admin

Average: 7.6

7.0

Bloomreach

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

45%

Apparel & Fashion

32%

Information Technology and Services

14%

Consumer Electronics

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

7.1

Meets Requirements

Average: 9.0

8.6

Ease of Doing Business With

Average: 7.9

8.8

Ease of Setup

Average: 8.6

6.2

Quality of Support

Average: 8.9

8.5

Ease of Admin

Average: 7.6

7.2