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Top Free Complaint Management Software

Check out our list of free Complaint Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Complaint Management Software to ensure you get the right product.

View Free Complaint Management Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
14 Complaint Management Products Available
View all Complaint Management Software
View all Complaint Management Software
Zendesk Support Suite
(6,223)4.3 out of 5
Optimized for quick response
4th Easiest To Use in Complaint Management software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    All-Employee Access
    Average: 8.8
    8.3
    Priority Case Alerts
    Average: 8.5
    8.3
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.8
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,131 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®
Salesforce Service Cloud
(5,632)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Complaint Management software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    All-Employee Access
    Average: 8.8
    8.7
    Priority Case Alerts
    Average: 8.5
    8.7
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Becka D.
    BD
    Easy to configure and to set up escalation rules and tracking. Very inuative features Read review
    Verified User in Consulting
    CC
    Salesforce Service Cloud has always been a leader in CRM and service management and now it's even better with the amazing Agentforce capabilities. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,726 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.7
All-Employee Access
Average: 8.8
8.7
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
Becka D.
BD
Easy to configure and to set up escalation rules and tracking. Very inuative features Read review
Verified User in Consulting
CC
Salesforce Service Cloud has always been a leader in CRM and service management and now it's even better with the amazing Agentforce capabilities. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,726 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®

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Zoho Desk
(6,600)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Complaint Management software
View top Consulting Services for Zoho Desk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    All-Employee Access
    Average: 8.8
    8.3
    Priority Case Alerts
    Average: 8.5
    8.3
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Muhammad E.
    ME
    We stumbled across Zoho Desk when migrating from OTRS. We tried Fresh Desk for a while but it didn't meet all our requirements. We've been testing... Read review
    sabelo m.
    SM
    Very friendly and provides ease of access. It will caters for most of the requirements that we are looking for. The multichannel feature will work... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    104,079 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Small-Business
  • 23% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.8
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
Muhammad E.
ME
We stumbled across Zoho Desk when migrating from OTRS. We tried Fresh Desk for a while but it didn't meet all our requirements. We've been testing... Read review
sabelo m.
SM
Very friendly and provides ease of access. It will caters for most of the requirements that we are looking for. The multichannel feature will work... Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
104,079 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
Freshdesk
(3,552)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Complaint Management software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    All-Employee Access
    Average: 8.8
    8.6
    Priority Case Alerts
    Average: 8.5
    8.8
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Telecommunications
    UT
    Cost is the major factor, but the easy to use interface must be mentioned as well. Read review
    Verified User in Hospital & Health Care
    AH
    The ability to automate several tasks which has allowed us to free up agents for that great customer service feel. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,916 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
All-Employee Access
Average: 8.8
8.6
Priority Case Alerts
Average: 8.5
8.8
Two-Way Communication
Average: 8.5
Verified User in Telecommunications
UT
Cost is the major factor, but the easy to use interface must be mentioned as well. Read review
Verified User in Hospital & Health Care
AH
The ability to automate several tasks which has allowed us to free up agents for that great customer service feel. Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,916 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
Front
(2,299)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Complaint Management software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    All-Employee Access
    Average: 8.8
    8.2
    Priority Case Alerts
    Average: 8.5
    8.8
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Thomas C.
    TC
    I can say two things : first the way you handle emails (archive & snooze) to set your mind free while working on important stuff, then the fact you... Read review
    Manon B.
    MB
    Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,424 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    509 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.7
All-Employee Access
Average: 8.8
8.2
Priority Case Alerts
Average: 8.5
8.8
Two-Way Communication
Average: 8.5
Thomas C.
TC
I can say two things : first the way you handle emails (archive & snooze) to set your mind free while working on important stuff, then the fact you... Read review
Manon B.
MB
Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,424 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
DevRev
(134)4.5 out of 5
10th Easiest To Use in Complaint Management software
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 51% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    All-Employee Access
    Average: 8.8
    9.0
    Priority Case Alerts
    Average: 8.5
    9.1
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,041 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 51% Mid-Market
  • 39% Small-Business
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.3
All-Employee Access
Average: 8.8
9.0
Priority Case Alerts
Average: 8.5
9.1
Two-Way Communication
Average: 8.5
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,041 Twitter followers
LinkedIn® Page
www.linkedin.com
655 employees on LinkedIn®
Learn more
LiveAgent
(1,512)4.5 out of 5
8th Easiest To Use in Complaint Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
    • Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
    • Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    All-Employee Access
    Average: 8.8
    10.0
    Priority Case Alerts
    Average: 8.5
    10.0
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    493 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
  • Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
  • Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.8
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
493 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
FaceUp
(144)4.8 out of 5
Optimized for quick response
6th Easiest To Use in Complaint Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FaceUp is a leading anonymous reporting platform designed to empower organizations with a safe, secure, and effective way to address ethical concerns. Trusted by over 3,500 organizations globally, Fac

    Users
    No information available
    Industries
    • Computer Software
    • Automotive
    Market Segment
    • 58% Mid-Market
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • FaceUp is a platform that provides a private space for colleagues to express themselves anonymously and promotes open communication within an organization.
    • Reviewers frequently mention the ease of use, the ability to track cases, the promotion of a transparent organizational culture, and the excellent customer support as key benefits of FaceUp.
    • Users experienced a lack of direct integrations with human resource management platforms, a need for more visually appealing dashboards for analysis, and a need for better training for less tech-savvy users.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FaceUp features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    All-Employee Access
    Average: 8.8
    9.8
    Priority Case Alerts
    Average: 8.5
    10.0
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FaceUp Technology
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FaceUp is a leading anonymous reporting platform designed to empower organizations with a safe, secure, and effective way to address ethical concerns. Trusted by over 3,500 organizations globally, Fac

Users
No information available
Industries
  • Computer Software
  • Automotive
Market Segment
  • 58% Mid-Market
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • FaceUp is a platform that provides a private space for colleagues to express themselves anonymously and promotes open communication within an organization.
  • Reviewers frequently mention the ease of use, the ability to track cases, the promotion of a transparent organizational culture, and the excellent customer support as key benefits of FaceUp.
  • Users experienced a lack of direct integrations with human resource management platforms, a need for more visually appealing dashboards for analysis, and a need for better training for less tech-savvy users.
FaceUp features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.8
9.8
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
Seller Details
Seller
FaceUp Technology
Company Website
Year Founded
2017
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Complaints Pro
(12)4.3 out of 5
Save to My Lists
Entry Level Price:$26 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Complaints Pro features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    All-Employee Access
    Average: 8.8
    8.6
    Priority Case Alerts
    Average: 8.5
    8.9
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rodrick J.
    RJ
    I like the fact it compiles all of our complaints in one place. Read review
    Verified User in Education Management
    UE
    Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Coretec Solutions
    Year Founded
    2002
    HQ Location
    Nairobi, Kenya
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Complaints Pro features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.1
All-Employee Access
Average: 8.8
8.6
Priority Case Alerts
Average: 8.5
8.9
Two-Way Communication
Average: 8.5
Rodrick J.
RJ
I like the fact it compiles all of our complaints in one place. Read review
Verified User in Education Management
UE
Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead... Read review
Seller Details
Seller
Coretec Solutions
Year Founded
2002
HQ Location
Nairobi, Kenya
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Learn more
next4biz CSM
(17)4.5 out of 5
9th Easiest To Use in Complaint Management software
Save to My Lists
Entry Level Price:$60.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Enterprise
    • 47% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • next4biz CSM features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    All-Employee Access
    Average: 8.8
    8.8
    Priority Case Alerts
    Average: 8.5
    7.8
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • İlyas S.
    İS
    We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from... Read review
    Berna E.
    BE
    As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Next4biz
    Year Founded
    2006
    HQ Location
    İstanbul, Kadıköy
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co

Users
No information available
Industries
No information available
Market Segment
  • 53% Enterprise
  • 47% Mid-Market
next4biz CSM features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.3
All-Employee Access
Average: 8.8
8.8
Priority Case Alerts
Average: 8.5
7.8
Two-Way Communication
Average: 8.5
İlyas S.
İS
We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from... Read review
Berna E.
BE
As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help.... Read review
Seller Details
Seller
Next4biz
Year Founded
2006
HQ Location
İstanbul, Kadıköy
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Learn more
HappyFox Help Desk
(135)4.5 out of 5
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospitality
    EH
    The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
    RC
    We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,513 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    133 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Small-Business
  • 39% Mid-Market
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Verified User in Hospitality
EH
The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
RC
We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,513 Twitter followers
LinkedIn® Page
www.linkedin.com
133 employees on LinkedIn®
Phone
+1 (949) 535-2220
Learn more
Quantivate Complaint Management
(4)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organiza

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quantivate Complaint Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    All-Employee Access
    Average: 8.8
    10.0
    Priority Case Alerts
    Average: 8.5
    10.0
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Outsourcing/Offshoring
    GO
    I was pleased with the service in entirety!! Read review
    Queen O.
    QO
    Complaints with businesses has broaden and they are no longer limited to service staffs Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quantivate
    Year Founded
    2005
    HQ Location
    Bothell, Washington
    Twitter
    @Quantivate
    176 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organiza

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Enterprise
Quantivate Complaint Management features and usability ratings that predict user satisfaction
0.0
No information available
10.0
All-Employee Access
Average: 8.8
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
Verified User in Outsourcing/Offshoring
GO
I was pleased with the service in entirety!! Read review
Queen O.
QO
Complaints with businesses has broaden and they are no longer limited to service staffs Read review
Seller Details
Seller
Quantivate
Year Founded
2005
HQ Location
Bothell, Washington
Twitter
@Quantivate
176 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Learn more
Confide Platform
(2)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Confide Platform offers a complete GRC workflow and case management system that consolidates whistleblowing, grievances, fraud investigations, third-party risk assessments, customer complaints, an

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Confide Platform features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Sameer K.
    SK
    I like that the platform is easy to navigate and the look and feel is like a Google application. The tools are intuitive and make for a pleasant... Read review
    Dmitri K.
    DK
    The Confide's team deep expertise and unique insights, which are clearly reflected in how the product is designed—particularly in standout features... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Confide
    Year Founded
    2023
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

The Confide Platform offers a complete GRC workflow and case management system that consolidates whistleblowing, grievances, fraud investigations, third-party risk assessments, customer complaints, an

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Enterprise
Confide Platform features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Sameer K.
SK
I like that the platform is easy to navigate and the look and feel is like a Google application. The tools are intuitive and make for a pleasant... Read review
Dmitri K.
DK
The Confide's team deep expertise and unique insights, which are clearly reflected in how the product is designed—particularly in standout features... Read review
Seller Details
Seller
Confide
Year Founded
2023
LinkedIn® Page
www.linkedin.com
Learn more
Emson
0 ratings
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to d

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emson features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rezero Consulting
    Year Founded
    2021
    HQ Location
    Dubai, AE
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to d

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Emson features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Rezero Consulting
Year Founded
2021
HQ Location
Dubai, AE
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Learn more