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The Top 15 Easiest To Use AI Customer Support Agents Software

See the top AI Customer Support Agents Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.4

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 8.9

9.5

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

17%

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.2

Ease of Use

Average: 8.9

9.3

Meets Requirements

Average: 8.9

9.1

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

Fin by Intercom

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.8

Ease of Use

Average: 8.9

8.9

Meets Requirements

Average: 8.9

8.8

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

Level AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.1

Ease of Use

Average: 8.9

8.9

Meets Requirements

Average: 8.9

8.9

Customer Segment Breakdown

Small Business

12%

Mid Market

58%

Enterprise

30%

JustCall

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.3

Ease of Use

Average: 8.9

8.6

Meets Requirements

Average: 8.9

8.4

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

Genesys Cloud CX

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.2

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 8.9

9.5

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

Decagon

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.2

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 8.9

9.2

Customer Segment Breakdown

Small Business

17%

Mid Market

67%

Enterprise

17%

Dust

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.4

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 8.9

9.1

Customer Segment Breakdown

Small Business

38%

Mid Market

56%

Enterprise

Leaping AI voice AI agents

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.3

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 8.9

9.4

Customer Segment Breakdown

Small Business

82%

Mid Market

Enterprise

12%

#10

Jotform AI Agents

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.8

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 8.9

8.8

Customer Segment Breakdown

Small Business

80%

Mid Market

18%

Enterprise

#11

Salesforce Agentforce

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.0

Ease of Use

Average: 8.9

8.0

Meets Requirements

Average: 8.9

8.2

Customer Segment Breakdown

Small Business

27%

Mid Market

46%

Enterprise

27%

#12

Zendesk Support Suite

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.7

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 8.9

8.6

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#13

Forethought AI

7.7

Overall Usability Score

7.7

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.5

Ease of Use

Average: 8.9

8.5

Meets Requirements

Average: 8.9

8.7

Customer Segment Breakdown

Small Business

22%

Mid Market

63%

Enterprise

15%

#14

IBM watsonx Assistant

7.6

Overall Usability Score

7.6

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.1

Ease of Use

Average: 8.9

8.5

Meets Requirements

Average: 8.9

8.5

Customer Segment Breakdown

Small Business

37%

Mid Market

21%

Enterprise

43%

#15

Haptik

7.3

Overall Usability Score

7.3

Usability Score Breakdown

Ease of Admin

Average: 8.7

6.8

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 8.9

8.1

Customer Segment Breakdown

Small Business

19%

Mid Market

51%

Enterprise

30%