Hospital Management Software

No one showed up to the 1:1 informational session that I scheduled, which was disappointing, as I had a lot of questions to get answered! (I think it may have been an issue with my Google Calendar automatically declining the invite?) Other than that, things have been really positive so far. Review collected by and hosted on G2.com.

It's solving the ease of having everything I need - calendar, documentation, billing, consents, intakes, etc. - in one place. Review collected by and hosted on G2.com.

So the one thing that I would change about this program is that when we have a cancellation and we put it in the system it still shows on the employees schedule as an active visit. In the past we.have had several employees show up who have been canceled due to this feature. It would be very helpful if it would show as a canceled visit to the employee who isscheduled and not just for HR. Review collected by and hosted on G2.com.

Axis care helps us to keep track of our employees hours what location which in return helps us for billing purposes, keep track of our employees who are beneficial and who are not. In return, we are able to spend more time in other aspects of the company that needs our attention. Which has helped us grow. Review collected by and hosted on G2.com.

Verveware is fulfilling our requirements so there is nothing to dislike. Review collected by and hosted on G2.com.

Verveware made our EVV working smooth and faster. Its helping our company's scheduling, Billing & payroll process smooth and faster. Review collected by and hosted on G2.com.

I cannot think of anything negative about In My Team. Review collected by and hosted on G2.com.

Cutting back on time and there have been no software issues like previous software's we have used. Review collected by and hosted on G2.com.

The initial setup does take a bit of time, but that’s only because the team is so thorough in tailoring everything to your practice. It’s not really a downside — just a reflection of the care they put into delivering a customized experience. Review collected by and hosted on G2.com.

With other systems you have to use different platforms for different things (billing, documenting, HEP etc). With Spry everything is in one place — from faxing and billing to scheduling, documentation, insurance confirmations, HEP and more. It’s a centralized, all-in-one solution that saves time and reduces stress. Review collected by and hosted on G2.com.

There were occasional challenges with report customization options, but overall functionality remains strong.

Some features require additional onboarding time to utilize fully. Review collected by and hosted on G2.com.

Scheduling Complexity: CareSmartz360 simplifies caregiver scheduling with automated shift assignments, recurring schedules, and real-time notifications, reducing administrative workload.

Compliance & Documentation: The platform ensures HIPAA compliance and provides electronic visit verification (EVV) to maintain accurate records and meet regulatory requirements.

Billing & Payroll Management: It automates invoicing, payroll processing, and payer management, minimizing errors and ensuring timely payments.

Client & Caregiver Coordination: The system offers built-in reporting tools and GPS-enabled caregiver tracking, improving accountability and service quality.

Ease of Integration: CareSmartz360 integrates with third-party tools like QuickBooks and Paychex, ensuring seamless financial and operational workflows. Review collected by and hosted on G2.com.

Our biggest challenge revolves around the billing team and difficulties with insurance processing/payments. Many time we are going back to the billers and asking that they re-look at or submit claims that we know should have been processed or they should have worked through on behalf of our clinic. We are on the same team when it comes to getting reimbursed for services provided and this is an area where improvements could be made. Review collected by and hosted on G2.com.

Most recently our goal has been to transition to electronic paperwork to eliminate the bottleneck patients filling in paper documents cause at our new patient appointments. Clinic Mind's new paperwork appears to solve this problem and we hope it improves efficiency. Review collected by and hosted on G2.com.

Multiple LLCs can be tricky to implement. If all of your locations follow the same logo, branding, names, this is not an issue. We have locations with different business names, logos, and share 1 AMD office key. Phreesia wasn't built for the level of granular customization. Review collected by and hosted on G2.com.

Phreesia is helping us streamline patient intake, improve operational efficiency, and enhance the overall patient experience. By digitizing and automating the check-in process, it reduces administrative burdens for our staff and minimizes errors. The platform also provides powerful analytics that allow us to track performance metrics and identify areas for improvement. This has not only saved time but also enabled us to make data-driven decisions that positively impact both our patients and our business operations. Review collected by and hosted on G2.com.

Some times it might take a while to get assistance. Review collected by and hosted on G2.com.

I don't want to say. Review collected by and hosted on G2.com.

I use Therap as a business admin. This is the worst, most user unfriendly software I've ever had the displeasure of using. Simple tasks are frustratingly difficult, the menu is outdated and clunky. They have an entire library of "how to" videos.... Helpful right? Wrong! The search function litters your results with unrelated content that you have to sift through yourself. Also, what other platform do you use that a library of how to do simple tasks (track meds, assign staff, etc) is even necessary? Our employees hate it, I hate it, our owner hates it, but because it's the software the state "recommends" we have to use it for compliance reasons. It's also very overpriced. If you're getting into a field of work where using Therap is necessary, I hope you have more patience and free time than I do. Review collected by and hosted on G2.com.

The one problem that Therap solves is compliance. They are compliant with regulations in every state they operate in. It would be more work to maintain compliance without them. Review collected by and hosted on G2.com.

The software has not always been easy to understand how to use. However, there are a lot of resources on the ShiftCare website and YouTube to help with understanding the function of the software. Customer service has also been very helpful. Review collected by and hosted on G2.com.

ShiftCare allows me to schedule shifts with NDIS clients with a good amount of detail. ShiftCare allows me to streamline invoicing by linking to Xero. Review collected by and hosted on G2.com.

“Aaniie Care could improve by offering a wider variety of report types that are tailored to daily operations. Right now, there aren’t enough built-in reports to cover everything we need, which means extra time spent creating custom solutions or pulling data manually.” Review collected by and hosted on G2.com.

Their training videos and support team (shoutout again to Carvel Graham!) make onboarding smoother and help staff get confident with the system quickly. Review collected by and hosted on G2.com.

It was very expensive and everything was ala carte, which made it more expensive. In addition, because it was so physical therapy user-friendly, it made it difficulty to integrate personal training and massage therapy service providers into the software. Review collected by and hosted on G2.com.

WebPT solved the problems of providing a reliable clinical documentation, scheduling, and billing service for physical therapists. Review collected by and hosted on G2.com.

- Exceptionally poor customer success team

- Pathetic software, buggy with outages

- UI is severely dated, non-intuitive Review collected by and hosted on G2.com.

DrChrono is hands down one of the worst platforms I’ve ever encountered. Their customer support is abysmal—slow, unhelpful, and completely lacking in empathy. If you have an issue (which you will), don’t expect timely or meaningful assistance.

Beyond that, their business practices are deceptive. They make promises they don’t keep, and once they have your money, good luck getting any resolution.

The platform itself is outdated and clunky. The UI is frustratingly bad, making even simple tasks a headache. It feels like it hasn’t been updated in years, yet they still charge premium prices.

If you’re looking for a reliable, user-friendly system with decent support—stay far away from DrChrono. I absolutely do not recommend this software to anyone. Review collected by and hosted on G2.com.

It would be helpful if medicines would be alphabetized on Careplans when completing a POC/485. Currently meds only display in the order they were put in.

It would be helpful if we could do everything on the web version and not have to rely on BackOffice. Review collected by and hosted on G2.com.

The problems CV is solving is getting rid of the BackOffice and fully integrating the internet version. Review collected by and hosted on G2.com.

Some users find initial setup & customization complex. Reporting system can be antiquated, not geared towards CMS reporting requirements. Less user-friendly than desired. It's important to note that while these may be common complaints, the overall satisfaction with MicroMD PM is generally quite high. Review collected by and hosted on G2.com.

MicroMD PM is designed to streamline and automate many of the administrative tasks associated with running a medical practice, such as scheduling, billing, and revenue cycle management. This can help free up staff time to focus on more important patient care activities. SO, I don't think to need any improvement required as of now from my side. Review collected by and hosted on G2.com.

I would like to see group billing. I provide services to a school and it would be nice to put all the invoices under one payer/header to make it a little easier but I may just not have found the way to do this as of yet. I am able to bill by student, which the school likes so it has worked out overall. Review collected by and hosted on G2.com.

I needed a solution that had everything in one place. I wanted to be able to have my schedule, keep my notes and evaluations, bill private pay and bill insurance but in an organized and easy way and this was the only option that I found that met all my needs. The biggest selling point was the ability to collect data and see graphs showing me when the goal was worked on and be able to see the progression over time. When writing progress reports this is vital information and it is both easy to enter and easy to see when report time comes around. Review collected by and hosted on G2.com.

I would like to be able to run more inclusive reports. A lot of the reports available, you have to piece together. They do have options for this at an additional charge, but if you do not want to spend that extra money for this feature, then you are left to run multiple reports. Review collected by and hosted on G2.com.

I have used many different medical systems, and this is by far the best for billing and reporting. Review collected by and hosted on G2.com.

There are not many problems that I am currently solving with AdvancedBilling but there is a team that can help you via phone or chat. There are some issues that I would like resolved faster than they are resolved but that is more of a me issue than an advancedBilling issue. Review collected by and hosted on G2.com.

not much, at times updates happen very often, and we always see huge potential in every new feature, which causes a lot of changes, but hey those are good changes Review collected by and hosted on G2.com.

Over the years there has been a few things that did not work for our agency, but Alora fixed all. Currently Alora team helping us out to be in the best comliance with CMS utilizing Living Plan of Care Review collected by and hosted on G2.com.

Honestly, there’s very little I dislike about TherapyNotes. If anything, I’d say that in their effort to stay current and meet the needs of a wide range of therapists, some updates can occasionally add extra steps to our workflow. One feature I would love to see improved is the messaging system. While I appreciate the ability to message clients individually, it would be incredibly helpful to have a group messaging option. This would allow practices like mine to send announcements—such as office closures or holiday reminders—to all clients at once. I’ve shared this feedback with them, and knowing how responsive they are, I’m hopeful it’s something they’ll consider. Regardless, I’m still very happy to have TherapyNotes as part of my practice. Review collected by and hosted on G2.com.

Where do I begin? TherapyNotes has streamlined so many aspects of my practice—from billing support through ERA and EDI features to efficient scheduling and seamless clinical documentation, especially with the new AI-assisted note-writing tool. Their messaging feature is a welcome addition, and the more I can manage within a single platform, the better. What sets them apart is their forward thinking—like the upcoming ability to upload Professional Wills, which is an essential but often overlooked aspect of private practice. TherapyNotes continues to evolve in ways that truly support the real-world needs of clinicians, and that’s been a huge benefit for me. Review collected by and hosted on G2.com.