Discussões de SysAid

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When completing a yearly inventory audit, we would like to be able to run a report that can tell us if a device is missing from an office location. Say for instance, last year I scanned a printer. This year during our annual inventory audit, the printer is not there, but the person doing the... Leia mais

Email notifications about SR updates

Com as mudanças que o Office 365 está implementando, todas as autenticações SMTP, POP3 e IMAP serão descontinuadas. Portanto, estamos verificando se o SysAid implementou o OAuth 2 no email monitorado (ou seja, quando um usuário envia um email para um endereço específico, ele cria um ticket e... Leia mais

Atualmente, o SysAid não é compatível com o Exchange Server 2013 e superiores. Tenho um Exchange Server 2010 instalado apenas para executar notificações por e-mail do SysAid. Há planos futuros para integrar o SysAid com servidores Exchange mais novos?

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We have had a Certificate from a Certificate Authority for more that 6 months now, but we are still struggling to configure it on the system due to the complexity of going about it. What is the simplest way for doing so.

The current version we are using, allows for One Time Passcode for the Password Self Service, but we have been struggling to get this done, as whenever we raise a Support Case with the vendor, the people who get allocated the ticket, seem to have no idea about what we are talking about.

Looking to find additional ways to use sysaid apart from just ITSM

I want to link IT assets and other assets assigned to an employee in SysAid