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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
TD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Online reference checking is great, as more information is provided then completing a phone call reference check. The exit survey is also great as former staff can write what they think needs changing in the business. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not being able to export exit surveys, however, I understand that this is in the works. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review, Trish. We’re glad to hear you’re enjoying the many benefits of our user-friendly Xref platform including Exit Surveys. Exit Surveys help organisations gather, analyse, and measure feedback from departing employees. This feedback can help reduce employee turnover and improve retention over time.

We’re all about making the complete talent journey experience seamless for HR professionals so you can focus on the more important aspects of your role. Thanks again for your review.

Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Xref?

XREF is a efficent way to complete reference checks, in my role, I'm typically needing to complete reference checks for anywhere from 10-25 candidate's a week. Without XREF my company would need another ole allocated to completeing reference checks. XREF sends reminders and follow ups to candidates and can moniter and report if a reference is suspicious. Whenever I've had any issues the XREF staff have responded within an hour. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing to report. Staff are very helpful when I've had a technical issue or am needing general assistance. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

We're thrilled to hear that our platform has made reference checking more efficient for you, especially given your high volume of candidates. At Xref, we're all about streamlining the HR journey, and we're proud to help our customers save time with simple solutions like reminders to keep your reference checks on track.

We're also glad to know you're benefiting from our unusual activity features. Many of our customers feel more confident in the references they receive thanks to our suspicious activity flags.

Our team is dedicated to providing timely support and ensuring a smooth process for our clients. Thank you again for your feedback!

MC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref Engage were able to point me in the right direction and provided advice and support when required Review collected by and hosted on G2.com.

What do you dislike about Xref?

There was nothing that I disliked about Xref Engage Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive feedback, Megan! We are thrilled to hear that Xref Engage was able to provide you with valuable support and guidance. It's great to know that our service helped you with your Employee Engagement Survey and will contribute to building your new Employee Value Proposition.

Thanks again for your review.

MC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The system is easy to use, it cuts out alot of time in terms of calling referees, great support Review collected by and hosted on G2.com.

What do you dislike about Xref?

I dont have anything I dislike about Xref, they are veru supportive and quick to respond to any issues and changes required Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Hi Melissa, thank you for taking the time to leave this review. We’re glad to hear that you find Xref easy to use and that it has been a time-saving solution for your team.

Like you, our customers find that using Xref eliminates the need to play phone tag. Thanks again for leaving your review.

MK
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref cuts down the amount of time contacting candidiates referees and the admin associated with reference checking. I love that a digital form is created that can be easily reviewed and stored. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Only downside of Xref is when candidates are not tech savy and have issues accessing. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review with us, Monique. We’re glad to hear you’re enjoying the many benefits of automated references.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Our main goal is to simplify the reference checking process for everyone involved.

Thanks again for your review.

MW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The best thing is the time saving reference checks and the ability for Xref to pick up suspicious activity. This assits us with our investigations. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not much however it would be great if the platform had the ability to do qualification checks. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience, Michayla! We're thrilled to hear that you find our platform easy to use and efficient. Like you, many of our customers like our suspicious activity feature that helps recruiters hire with confidence.

With regards to your comment on the ability to do qualification checks, get in touch with us at support@rapidid.com. We have recently launched qualification checks and would be happy to give you a demo.

It's fantastic to hear that Xref is helping you identify fake references and making your investigations easier. Thank you for choosing Xref!

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

I came into the process with full confidence given Xref came highly recommended by other like-like for clients. They are all spoke with one uniform voice about survey quality and methodology. As we engaged with the team, it was clear there was deep knowledge and expertise which enabled us to create an atmosphere of confidence amongst staff. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some of the upsold items within the pricing structure would perhaps better sit within the standard options. In terms of question customisation, for example, how far we customised was debatable but it was a premium item paid for. That isn't a criticism, but merely an observation. Review collected by and hosted on G2.com.

Response from Sanchita Kadambari of Xref

Hi there,

Thank you for taking the time to leave such a glowing and detailed review! We are thrilled that you are using Xref Engage with confidence. As you know, our expert team have decades of experience as workplace psychologists working across customers in various industries.

With regard to your feedback around pricing structure and question customisation, we aim to tailor every customer's survey so that they can be sure they are getting feedback and insights that are relevant to the unique nature of their organisation. No two workplaces are the same!

It is certainly easier to take action for future improvements when you have strong, detailed data and actionable insights from your surveys. Valuing the voice of your people goes a long way to retaining them and cultivating a strong, positive workplace culture.

Thanks again for your 5 stars!

Sharan S.
SS
HR/Carerecruitment
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It teels me if the refrence is genuine or not. Review collected by and hosted on G2.com.

What do you dislike about Xref?

nothing at the minute. I think it's useful but if more filters can be added that be great. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience; we're delighted to hear that you find our platform both efficient and valuable for verifying references.

We'd love to hear more about the kind of filters you require. Feel free to reach out to your Customer Success Manager or our friendly customer service team at support@xref.com.

We agree that one of the key benefits of using Xref is its ability to flag suspicious candidate activity. Our goal is to help time-crunched TA professionals save time and streamline their recruitment processes. We're here to ensure Xref continues to deliver these benefits and more. Thanks again for choosing Xref!

AK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

UX and Customer Support would be the top two. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Extra information which is not required, accesibility to back end info, navigation on website to name a few. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your review of Xref. We're glad to hear you're benefiting from both our user-friendly interface and our customer service.

Regarding your comments on the information we provide, we've designed our platform to be intuitive while delivering the detailed insights our users need. For security reasons, we restrict access to backend information to ensure data safety.

We're pleased that our solution has helped you find the best candidates for your organisation. Thanks again for your feedback!

NM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how easy it is to use and how easy it is to integrate Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes when logging in the code sent to your email is delayed and expires by the time you get it Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for leaving us a review, Nabir. We’re glad to hear that you find Xref simple to use.

We strive to make the process as efficient and intuitive as possible so that professionals like yourself can make more confident hiring decisions, faster.

Thanks again for your review.