Xref Pros and Cons

XREF is by far the most user-friendly reference checking software I've used.

As a recruiter, I manage consistently high volumes of candidates in the health care sector and the time saved by utilising XREF in our recruitment workflow is priceless.

Once you've set up your reference check templates via the template builder, the process is fully automated, making it as simple as entering the candiate's email and phone number - XREF does the rest! XREF will send out reminders to both candidates and referees when they've not actioned their reference request in a timely manner, meaning I no longer have to spend my valuable time playing phone tag!

Love the feature that flags a reference as suspicious when a candidate's referee accesses their reference from the same IP address as them. It provides us with even more confidence in an already wonderful product.

Customer support is great - the team are always very quick to respond to any enquiries I may have.

Thanks XREF. I'm a big fan and will continue using your product in the years to come. Review collected by and hosted on G2.com.

It's hard to find fault with the XREF platform. It would be nice to be able to set custom time periods for candidate and referee reminders etc. Review collected by and hosted on G2.com.

I like how quickly I can get references done. I also like that it lets me know of any suspicious activity. Review collected by and hosted on G2.com.

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable. Review collected by and hosted on G2.com.

saves time, gives HM time back in their day, quick response, easy to use, referee's can complete at their own time, fraudulent report. Review collected by and hosted on G2.com.

No downside, however from an admin perspective, i can see that credits are being used but the list doesnt reflect the same information. Review collected by and hosted on G2.com.

The integration to our applicant tracking system. I move someone to the XREF stage, and the forms are automatically sent out. It is a low lift. Review collected by and hosted on G2.com.

The rating of a review based on the number of words. Hiring managers get confused sometimes, and equate that rating as a rating of the review itself. Example: if the referrer doesn't type many words in their review, the review is given a bad rating. The hiring manager glances at that and assumes the review is bad. I don't think a review needs to be rated based on how many words the referrer inputted. Review collected by and hosted on G2.com.

We upgraded to the Enterprise platform, this has been an excellent move. We have recieved excellent customer support asnd account management. The team use th eplatform multiple times per week and it has a number of great features and very easy to navigate and use. Review collected by and hosted on G2.com.

None so far, all of ther team uses the platform with ease and building new templates is a breeze. Review collected by and hosted on G2.com.

Over my time in TA and Recruitment, I have used a number of reference platforms. XRef has been a strong platform for references. It is easy to set up and use, and it integrates well into our ATS. Our customer relationship manager is excellent, has strong engagement, and is responsive. Review collected by and hosted on G2.com.

There are no downsides I can think of as negative. Review collected by and hosted on G2.com.

ease of use fast and efficient and love the way it can pick up unusual activity Review collected by and hosted on G2.com.

notifications can be overwhelming to candidates Review collected by and hosted on G2.com.

Great team who are helpful, supportive and responsive. Excellent survey administration and reporting portal. Review collected by and hosted on G2.com.

Nothing. Whenever I have had an issue or concern they have been responsive in resolving it and proactive in adding enhancements to their roadmap of development/products. Review collected by and hosted on G2.com.

Logical, research-informed approach to getting the best out of and for staff. Customer service during and post-implementation was excellent. Review collected by and hosted on G2.com.

The initial introduction to the process seemed disjointed because I wasn't involved in the initial conversations and wasn't informed about what it was or what it was for. Review collected by and hosted on G2.com.

Experience in the industry. Good customer support. Confidential. Right product for the size and maturity of our business. Good technical knowledge and system without the high price of large consultancy firms. No sales pitches! Easy to use and implement. Independent. Review collected by and hosted on G2.com.

Whilst ability to conduct different types of surveys are good once you have engaged the company, there are some hidden costs (mainly set-up and for minor customisations) in using the the additional surveys. Would be good to have a better executive summary (visual as well as written) included in the cost (this should just be a standard template pulling basic data). Review collected by and hosted on G2.com.