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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Sanjana S.
SS
Recruitment Team Lead
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Saves a lot of time at reference checking stage. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There are some current limitations with the system i.e not accepting Macrons for Te Reo Maori words. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, Sanjana, for sharing your positive experience with Xref and how it has saved you time during the recruitment process. We appreciate your wonderful words about our support team.

Regarding your feedback about including Maori words. Our development team is always working on updating the service we offer to meet the needs of our customers, so we appreciate your thoughts.

We are all about making the process more streamlined and secure so professionals like yourself can make quicker and confident hiring decisions.

Thanks again for your review.

BH
People Services Advisor
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Xref has a wide range of uses to meet everyones needs. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Personally as I only use the platform once a year, I find it easy to forget how to use- however with this being said, our rep Alex is always so helpful and no question is ever a bother. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive feedback! We're thrilled to hear that you find Xref Engage to be a versatile tool that meets your needs.

We’re passionate about helping our customers run high-performing surveys that drive organisational change. We're delighted to hear that Alex has been helpful in guiding you with your questions.

Thank you for choosing Xref Engage!

Verified User in Media Production
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The team have amazing insights into the psychology of engagement and great industry knowledge. There is a real scientific approach to the reporting which is understandable and I can then explain this to others. They also help to contextualise some of our themes and trends and share how to get the most out of the tool. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing really. Sometimes it's tricky to get a snapshot as a download on the tool. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive review. We appreciate your kind words on the support offered by our consultants and the insights provided by the platform.

Regarding your comment on downloading the snapshot, please reach out to your Xref consultant who will be more than happy to assist you with the best way to access the information you need.

We are glad to hear about the increasing level of engagement. We’re passionate about helping our customers run high-performing surveys that drive organisational change.

Verified User in Defense & Space
UD
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The simple pre-set questions and intergration with Oracle Review collected by and hosted on G2.com.

What do you dislike about Xref?

I dont dislike the bulk ref checking but i rarley use it. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Original

Thank you for your review. We're thrilled to hear that you appreciate the simplicity of the pre-set questions Xref provides.

Recruiters are always time-pressed, and it’s crucial for technology to fit seamlessly with the existing workflow, so we’re glad you’re benefiting from the ATS integration with Xref and Oracle.

Thank you for choosing Xref!

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

- the user interface is amazing

- Xref is a plug and play platform; it's very easy to learn and use

- the proactive candidate follow up emails for outstanding reference checks

- the fact that Xref identifies potentially fraudulent reference checks

- the dashboard is quite thorough and gives you useful information

- Xref is easy to use often Review collected by and hosted on G2.com.

What do you dislike about Xref?

- loading screens can take a while sometimes

- you need to verify your email every single time you use the platform

- I wish we could add/remove candidate referees with our access - however, I understand why that's not currently a function Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review!

It’s awesome to hear you’re experiencing the full benefits of an automated approach, especially the advantages of real time progress updates. It’s also great to hear that you’re benefiting from the potential fraud flags, we know how important that assurance can be when making hiring decisions.

Regarding your comments on the need to verify emails when you sign in and the inability to remove candidate/ referee access both are security and privacy functions that we have in place to ensure the platform is compliant.

Many thanks again for the time you have taken to leave your review

NC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ability to send away a reference check to referees with no stress and basically the click of a button. It's convienent and the turn around for getting these back is unbelievably quick! Has been a game changer! Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't believe I have found anything I dislike at this stage Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience, Natalie! We're thrilled to hear that our platform has been a game changer for your recruitment process. We're glad you find the ability to send reference checks quick, easy, and convenient.

It’s great to hear Xref is offering you peace of mind, giving you confidence about your new hires. Thanks again for your feedback.

Jess Y.
JY
People and Talent Coordinator
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref is extremely easy to understand and navigate, which makes reference checks an easy streamlined process. Customer service is responsive and helpful with any queries! Review collected by and hosted on G2.com.

What do you dislike about Xref?

The inability to custom build your own questions in a template - however an easy fix as this can be done in the back end. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for the wonderful feedback, Jess! We're thrilled to hear that you find Xref user-friendly and our customer service excellent.

Regarding your comment on customising the reference checking template; our platform offers the opportunity to tailor your reference questionnaire. This will ensure that you get specific information to help you hire confidently for the role or address any concerns that may have come up during the interview. If you have any questions about this or would like any assistance getting custom questionnaires set up, please reach out to us at support@xref.com.

We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has cut down your workload and helped speed things up for you.

HT
General Manager Human resources
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The interactive data studio, the multiple ways to drill down and also share results Review collected by and hosted on G2.com.

What do you dislike about Xref?

Cannot intuitively figure out how to download the results to a PowerPoint presentation and there is no "how to guide" to help figure this out. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive feedback, Heather. We’re glad you’re making the most of our interactive Data Studio, which makes identifying organisational trends and patterns easy.

With regards to your comment on the download feature, our clients are increasingly relying on our online sharable interactive reports, although we realise PowerPoint reports still have a role to play. Your Xref Engage consultant will be happy to support you with building PowerPoint reports if needed. Thanks for your feedback about our online help resources. We are currently reviewing further enhancements to these resources.

We’re passionate about helping our customers run high-performing surveys that drive organisational change. It's great to hear that Xref Engage is helping you gather feedback on staff engagement and organisational performance. Thanks again for your feedback.

Verified User in Staffing and Recruiting
AS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

The fact that I send the link to a candidate and they are responsible for filling everything in and confirming that their references respond in a timely manner. It saves me so much time. It also creates a situation where since I am not actually interviewing the manager personally, I don't even need to be part of the same industry. I can just send out a link and it gets responded to since the question sheet is set up to handle that. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I like everything about XREF, it's my favourite program. I can't imagine trying to do my job without it. I even discovered two candidates who tried to fill in thier own references so was able to catch dishonesty. The program will show if users are all logging in from the same IP address. Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi there, thank you for taking the time to leave such a detailed review. We’re so glad to hear that Xref is easy to use and saves you time, allowing you to focus on other tasks.

We also loved your story about Xref’s suspicious activity feature detecting fraudulent references, giving you peace of mind throughout the hiring process.

Thanks again for this 5-star review.

BR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

The provision of data to influence decision making and measure performance. I particularly like the correlation between onboarding, engagement and exit data, and the 360 feedback in the middle. The best part of XRef is the personalised support offered from the team with special mention to Dr Louise Parkes who is an outstanding service provider. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No downside, opportunities to expand the product base, especially to include other consultation processes such as heat mapping for psychosocial hazards and risks. Review collected by and hosted on G2.com.

Response from Sanchita Kadambari of Xref

Hi Belinda,

Thank you for your review of Xref Engage! We are happy to hear you find value in the personalised support offered from our expert team. We have passed on your special mention to Dr Louise Parkes.

We have taken on your feedback around heat mapping data for psychosocial hazard surveys. Being recently acquired by Xref we have plenty of opportunities to expand our development roadmap and are always happy to take feedback from our valued customers.

Like you, many of our customers find the detailed data available via the Data Studio to be a huge benefit. The ability to showcase different metrics to explore deeper insights that are relevant to your organisational goals and seeing feedback throughout the talent journey can guide decision-making.

Thanks again for your review Belinda.