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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Hospitality
IH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Candidates get messages and daily reminders. We can check if there is any unusual activity. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It send us a daily reminder email if the candiate doesn't respond Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Original

Thank you for the 5-star review. We're glad to hear that Xref is making your life easier by freeing up your time and allowing you to focus on more important aspects of your role.

Regarding your feedback about daily reminders, our Customer Success team can help you adjust the frequency of these emails. Please reach out to our dedicated Customer Success team at support@xref.com if you would like assistance.

Thanks again for your review.

Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Alex was our Senior Consultant. He provided transparent advice and guidance on how to maximise engagement to achieve extensive data sets to analyse and improve our service for the people we support.

Additionally, Xref's new results dashboard is user-friendly and offers customisation which allows organisations to interpret survey results as needed by all levels of the organisation. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There was not really anything to note about Xref Engages service or Alex. Support was always available, turn around was timely on actions and results are easily accessible and interpreted. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience with Xref Engage and Senior Consultant Alex! We're thrilled to hear that you found the advice and guidance provided to be transparent and valuable. It's great to know that you appreciate the user-friendly results dashboard and customisation options.

It's fantastic to hear that Xref Engage is helping you gather feedback on various aspects to improve services for the people you support. Thanks again for your review.

Amanda S.
AS
Human Resources Generalist IV
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

When our company began utilizing xRef, it was quickly realized just how much easier it is to obtain references on the candidates that our hiring managers have an interest in hiring. The process to obtain references has been easier, more efficient, and provides hiring managers with a report that can be exported to review the references. Its a great tool with easy implementation, easy ways to receive references, and easy reports to obtain that are readable and efficient. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only downside of xRef is the inability to change the report criteria and being able to implement different reference questions that are specific to the position that hiring managers typically would prefer to have as criteria in the report. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, for taking the time to share your review, Amanda.

Like you, our clients agree on the many benefits of the Xref platform such as the ease of use, the ease of implementation and the reports obtained from reference checking help make confident hires.

Regarding your comment on adding questions, you will be able to do it on the enterprise platform easily. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

Thanks again for leaving a review!

RP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The platform is super easy to use and navigate, and our candidates love the ease of the platform too. We have had great customer support when we see references that may have been flagged as suspect and the team has provided great support in navigating conversations with potential hires. Super easy to implement and manage on an ongoing basis Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I dislike. I would recommend the platform a heartbeat Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your glowing review! We're thrilled to hear that you find Xref easy to use and that it has streamlined your reference checking process. Our team is dedicated to providing excellent customer support, and we're delighted that you've had a positive experience with us.

We appreciate your recommendation and look forward to continuing to support your hiring needs.

TB
Human Resources Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The qualified staff, the ease of implementation and the data!

Charlie and Aaron, provided outstanding support and insightful analysis throughout the survey process. Their expertise in unpacking the reports enabled our Management Team better understand and utilise the comprehensive data more effectively. This really was the perfect blend of everything we were looking for in a 360 Review and the XRef team not only met, but exceeded our expectations. Thanks guys :) Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing all our needs were met, anything I didn't initially understand Charlie took the time to run through with me. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience, Tara! It's great to know that our platform met all your needs. We are thrilled to hear that Charlie and Aaron provided exceptional support and analysis, making the survey process smooth and insightful for your team.

We are all about helping organisations give a voice to their people, so we are delighted that Xref Engage has helped your team better understand and effectively use the comprehensive data. Thank you for choosing Xref Engage!

Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

The consultants are so easy to work with and provide fantastic customer support to ensure you understand all the various survey's available and what will work best for your organisation. The Benchmarking done by the platform also enables you to report back to your organisation on how you are performing compared to the industry and not just your year on year data. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Working across multiple platforms for different surveys but this is being resolved Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your excellent review. We appreciate your wonderful words about our support team and consultation process. We are also happy to hear that you are gaining valuable insights from the Xref Engage benchmarking tool that shows where you stand out and opportunities for improvement.

Decades of experience in giving employees a voice, enable us to tailor data-driven surveys to drive real organisational change so its great to hear that Xref Engage is helping you cultivate a strong, positive workplace culture guided by real feedback from your people.

FN
HR and Talent Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xref?

User-friendly features. Talent Management made easy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

evaluation of candidate background with efficiency. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for leaving your review Faiza! We’re glad to hear that you find the Xref platform features user-friendly and that it makes talent management easier for you.

If you need any assistance, feel free to contact us at support@xref.com. We're committed to making your experience with Xref even better!

AD
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The fact that platform is easy to use, professional and the turnaround times. The whole custmer experience is very good. Jono and Shristi are great to work with, they check in regularly and I feel we work as partnerhsip to always look at ways to improve. Review collected by and hosted on G2.com.

What do you dislike about Xref?

If we could get the option of having the One referecne result as a PDF instead of two documents. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, Antonio, for your positive feedback! We're thrilled to hear that you find Xref easy to use and appreciate our quick turnaround times. Like you, many of our clients vouch for our exceptional customer service so we’re delighted to hear that Jono and Shristi have provided you with excellent service.

We're glad to know that Xref has helped improve your reference check process with faster turnaround times and superior support. Thank you for choosing Xref!

CG
People and Performance Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The survey questions are appropriate and the ability to include additional questions ensures the information received were aligned with the organisation. It is very easy to implement and the portal to review the results easy to navigate. The support received from the Consultant was outstanding. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that I can think of for the needs of my clients Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your 5-star review on Xref Engage, Chris! We're thrilled to hear that you find our survey questions appropriate, implementation easy, and support outstanding.

At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership and service quality. Thanks again for your review.

Verified User in Airlines/Aviation
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

Xref is a highly valued application in our business. It possesses a number of features which assists the Talent Acquisition team and our broader HR team maximise our time and output. A key note is Xref's ease of use, as well as the strong customer support offered by our Account Representative. Equally, important is the quality reporting produced by the platform. Review collected by and hosted on G2.com.

What do you dislike about Xref?

At this stage of our journey using the Xref enterprise platform, I have not experienced any technical issues or other issues like integration, workflows, reporting etc that I would make mention of. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience! We're delighted to hear that you find our platform user-friendly. Our team is dedicated to providing exceptional customer support, and we're thrilled that you've had a great experience with our Account Representative.

We're committed to offering teams a better and faster way to conduct reference checks, and it's wonderful to know that you've had such a positive experience. Thanks again for your review!