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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Building Materials
UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to use functionality, geo-tracking and simple fast process to upload candidate details and send out reports. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Can sometimes indicate negative comments on the reference report, when in reality it is positive or neutral. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

Easy to submit reference check! Fast turn around! Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing I can think of the the moment. All good! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I love using XRef, the process it’s self is really uncomplicated, for candidates, referees and my wider team and the support team is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Xref?

N/A however it would be great to have an app! Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Xref?

I like the fast results we have received from candidates's references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only thing I do not like is the fact that the dates cannot be altered or post dated for the candidate. Review collected by and hosted on G2.com.

Brittani M.
BM
Miss
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xref?

I like the idea of less waste and easy use Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don’t think there is any at this stage Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xref?

Ease of use for candidate and recruiter. You can easily share the results with the hiring manager and it has interesting analytics about the tone and how much is written. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish you had the ability to edit and upload your own reference forms rather than going through a Customer Success Manager. Additionally, if you require different types of references you can not choose which one to assign and the referee can easily miss changing the type of reference. Review collected by and hosted on G2.com.

SS
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Xref?

Ease of use, fast turnaround time of getting references completed and quantity of feedback provided in the referee's own words. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I can't think of anything I dislike about using Xref. Review collected by and hosted on G2.com.