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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

4.6 out of 5
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447 Xref Reviews
4.6 out of 5
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Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

XRef makes it really easy to create your own questions and send request through! What was once a very tedious part of the recruitment process, is now seamless! Review collected by and hosted on G2.com.

What do you dislike about Xref?

There's nothing that I dislike abut the product Review collected by and hosted on G2.com.

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Stan M.
SM
Area Sales Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Technology is quick and easy to use. Excellent customer service and support. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The login in process could be a little simpler. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for taking the time to leave a review, Stan.

It’s great to hear you’re benefiting from the ease of the platform and of course the wonderful service provided by James Lord!

We strive to provide a safe and secure service and have included two factor authentication in the login process to ensure the platform’s security. If you would like to discuss the login process further or provide feedback as to how this could be improved, please feel free to get in contact with our Customer Success Team via support@xref.com.

Thanks again for your review, Stan.

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Verified User in Publishing
UP
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ease with which you are able to action reference checking with a potential candidate. Review collected by and hosted on G2.com.

What do you dislike about Xref?

This is not really within Xref's control, but some referees provide very limited written feedback necessitating a verbal phone reference as well. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thank you for taking the time to write this review. We’re glad to hear you’re enjoying the ease of the Xref platform. We’re proud to be able to offer a service that brings ease and speed to the process, even when hiring overseas.

For your reference, we created a tool called Template Builder which gives you access to hundreds of questions that have been shown to generate better responses from candidates. We’d encourage you to see if adapting your reference templates might help. Of course, sometimes it does just come down to the individual’s preference.

Thank you again for this review. We appreciate your feedback!

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CC
Software Engineer
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Xref?

You can without much of a stretch offer the outcomes with the enlisting chief and it has fascinating investigation about the tone and what amount is composed It is dependent upon your contender to round their references out in the framework and it will advance a lot of modified inquiries for the arbitrator It will likewise think about the word tally of the competitor contrasted with the normal Ease of utilization, quick turnaround time of getting references finished and amount of input gave in the official's own words. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish you had the capacity to alter and transfer your very own reference frames as opposed to experiencing a Customer Success Manager I think XRef as similarly as substantial as telephone calls. I don't think there is any at this stage I don't think there is any at this stage Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
UN
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It is super easy to use for us and our applicants! Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that I dislike about the system. Review collected by and hosted on G2.com.

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LC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
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What do you like best about Xref?

The interface is very simple to understand. It is very user friendly, and still gives all the information necessary. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Once completed, there is no follow up or actions to take. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks so much for your great review, Lauren. We appreciate you taking the time to share your thoughts and are glad to hear you're enjoying the platform.

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Verified User in Civil Engineering
UC
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Xref?

The speed of responses - Xref always has the final report ready within a day or two. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Translation services - We were not able to launch our French Xref platform for months. & The amount of emails they send (too many!). Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
AA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to set up a candidate

Able to share it to internal staff members

Identification of potential frauds Review collected by and hosted on G2.com.

What do you dislike about Xref?

Verification authentication process every time logging in Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref is a real simple and easy to use system that has all the functionality that we require to obtain thorough reference checks. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No dislikes about the system to comment on Review collected by and hosted on G2.com.

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Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xref?

Easy to use. integrates with ATS. easy for candidates to understand. i love that it sends reminders as well Review collected by and hosted on G2.com.

What do you dislike about Xref?

nothing. everything has been great so far. Review collected by and hosted on G2.com.

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