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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

4.6 out of 5
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447 Xref Reviews
4.6 out of 5
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Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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JH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Saves so much time

Very accurate and great if someone does try to trick the system

Gives referee's the chance to complete it in their own time and out of hours Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be good if you could edit emails if they are incorrect or remove one of the references without having to stop the whole thing. Review collected by and hosted on G2.com.

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Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It holds the employee more responsible & and sends them a lot of reminders. Xref makes the expectations clear. Review collected by and hosted on G2.com.

What do you dislike about Xref?

What is least helpful about Xref is that it doesn't screen the referee Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for taking the time to provide us with a review, we appreciate your feedback!

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Verified User in Non-Profit Organization Management
AN
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The best thing is that it saves time and is efficient Review collected by and hosted on G2.com.

What do you dislike about Xref?

Template are a little difficult to develop Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks so much for providing us with your feedback! We really appreciate it. We're happy to hear you're saving time and enjoying the platform. Have you tried using our free Template Builder tool? I've linked it below just in case you'd like to try it - it is free for anyone to use.

See how Xref improved
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Verified User in Staffing and Recruiting
US
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It saves time from chasing referees, it is mostly easy to understand. e.g. the icons and visuals used in references Review collected by and hosted on G2.com.

What do you dislike about Xref?

The inability to add in probes, confusion about how to use the candidate+referee notes effectively, the negative sentiment bar was often incorrect. Review collected by and hosted on G2.com.

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Victoria C.
VC
Employee Experience Champion
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Perfect for out of country & hard to reach references. We hire a lot of new comers to Canada and Xref helps us reach out to companies all over the world via e-mail. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Turnaround time can vary depending on the candidate. We need Xref to be as simple as possible as we are using it for a variety of positions from general labour to senior management roles.

Our candidate pool is multi-generational and multi-cultural - not everyone is tech savy or has a computer available. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thank you for your feedback, Victoria! We appreciate you taking the time to write this great review. We’re happy to hear you’re making great use of the Xref platform and benefiting from the ease that an automated approach adds to international hiring.

We certainly strive to make Xref as simple and accessible to as many people as possible. Our platform can actually be used on any device, which means candidates can complete the process using the tool that works best for them, including their mobile phone, as well as on a computer.

Hopefully that helps and thanks again for your review!

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Verified User in Business Supplies and Equipment
CB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

- Quick

- Enough detail

- Don't have to waste clients time over phone they can do it in their own time

- Different options in regards to level of candidate Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing. The only frustrating thing would be not having people come back to you however this is something that you can't help Review collected by and hosted on G2.com.

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Verified User in Transportation/Trucking/Railroad
IT
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like the ease of use and the fact that responses are quick to system generated emails. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Until recently, it was the fact that customised questions couldn't be added into reference requests. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thank you for this great review. We’re glad to hear you’re enjoying the simplicity and speed of using Xref.

It has actually always been possible to add customised questions to any reference template - previously it just needed to be done with your dedicated customer success manager. Apologies if you weren’t aware of this! With the introduction of our Template Builder tool, we’re happy to be able to offer more flexibility and support.

Thanks again for your review!

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GK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The Fraud protection, auto reminders and ease of bulk upload as well as the move from traditional methods to automation Review collected by and hosted on G2.com.

What do you dislike about Xref?

No integration with the SuccessFactors product, Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for this great review, Garrett. We’re glad to hear you’re benefiting from the additional security and ease of automated referencing.

Thank you also for your comment about integrating with SuccessFactors. We are always adding new integrations to our portfolio and SuccessFactors is certainly one that is on our radar.

Thanks again, Garrett.

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Verified User in Staffing and Recruiting
AS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Quicker turnaround for references, candidates are updated and kept in the loop about their references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Process of set up for candidates is a little long. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for taking the time to leave this great review. We're glad to hear that Xref has helped you and your team to speed up your process and helped to improve efficiency.

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Verified User in Retail
UR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Xref?

Xref is extremely easy to use. It integrates seamlessly with our ATS so we can send reference requests to all candidates with the click of a few buttons. The system sends reminder emails to candidates who have not responded as well, ensuring we get references as quickly as possible. It saves our team a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that I dislike about using Xref. Review collected by and hosted on G2.com.

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