Xref Pros and Cons

Efficiency, overall candidate and employee experience. Review collected by and hosted on G2.com.

I face some bugs while logging in, still trying to fix it... Review collected by and hosted on G2.com.

Ease of use, simplicity, reference fraud flagging, great support from Xref team when needed, Review collected by and hosted on G2.com.

It would be nice to be able to edit reference template questions without having to create and upload an entirely new template. Review collected by and hosted on G2.com.

Streamlines the reference check process and saves a lot of time that would normally be used for follow up. It helps us have faster recruitment turnaround times. Responsive support and team that provides solutions and suggestions for how we can further improve our reference check process. Having an assigned customer service representative that reaches out and maintains the relationship is also a positive. Review collected by and hosted on G2.com.

Reminder emails to candidates and their referees can sometimes be a bit too much - it helps with faster turnaround times though. When used for bulk recruitment, some referees may receive multiple requests and the number and frequency of emails and reminders they receive to complete them can be excessive. Review collected by and hosted on G2.com.

It allows people to fill it out online instead of a phone call. It puts the ownership on the candidate. It saves time and makes sure that it gets done. It is reliable. Review collected by and hosted on G2.com.

Because it is done online, you can't dig too deeply into things and make sure the referee is answering in detail. Review collected by and hosted on G2.com.

very user friendly, easy to use and makes my job faster Review collected by and hosted on G2.com.

nothing, I truly think this product is great Review collected by and hosted on G2.com.

The automation is the best part for us. It allows our recruiters to focus on finding the best talent rather than back and forth chasing up missed calls. It's also great for allowing the referee to complete in their own time which often is out of hours for our retail workforce. It's particularly useful for our bulk recruitment where references are necessary however the volume can take our recruiters away from more valuable tasks. Review collected by and hosted on G2.com.

Probably the only downside is removing that opportunity to network with the referees and build new relationships there. In those cases where we feel the referee is someone we'd like to chat to further this is easily manager by simply completing the check over the phone in that instance. Review collected by and hosted on G2.com.

It's a real time-saving when you are hiring at such a high volume. It's also great the tracking it does on any suspicous behaviour that may be associated with the reference check and the email notifications are great. Review collected by and hosted on G2.com.

Sometimes the integration with Checkr is difficult to manage - the 2 systems don't always speak to each other the way I would like. For example, when you want to stop a check it doesn't remove it from the Xref platform although you have cancelled it from Checkr. Review collected by and hosted on G2.com.

Simple to use, structured and lets you know when responses received Review collected by and hosted on G2.com.

It’s aggressive sending reminders out to referees. Too many and too often. Also poor customer service. I sent an email and never got a reply. Review collected by and hosted on G2.com.

that it is a simple process to use and it saves me a lot of time Review collected by and hosted on G2.com.

the fact that i cant delete requests sent by a colleague and the fact that if someone else opens the XREF and uploads it on to our internal system it doesn't show a tick on it, only if I open it. Review collected by and hosted on G2.com.

Time saving and accessible for all (incl across time zones) with the ability to focus on key areas if required dependent on the role. There is also the technology to pick up on potential fraud responses Review collected by and hosted on G2.com.

Can’t think of too many negatives. I’m a big fan of the platform. Review collected by and hosted on G2.com.