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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

4.6 out of 5
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447 Xref Reviews
4.6 out of 5
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Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Verified User in Food & Beverages
IF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Using xref saves so much time chasing referees especially across different time zones! Review collected by and hosted on G2.com.

What do you dislike about Xref?

Having to verify the login every time, though I know this is to keep things secure Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for taking the time to write this review, we really appreciate your feedback. It's great to hear that you're enjoying the benefits of online reference checking!

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Verified User in E-Learning
UE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Like that it is a survey sent out directly for convenience to the references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Validation of the references through a scoring system of word count. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks so much for your review. We're glad to hear you're enjoying the convenience of online reference checking.

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Verified User in Education Management
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Xref?

I like how you are able to request candidates to submit their own references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There isn't anything at the moment i dislike. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for your review.

We are happy to hear that you are enjoying using the Xref platform for your online referencing. We understand that referencing is a vital step within the hiring process and know that including the candidates within the referencing step creates a great experience for all parties involed.

Thanks again for your review.

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Verified User in Education Management
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

How fast it is! Our turn around is so much tighter. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It's extremely cumbersome to change things with our integration. We wish it could be easier. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

We're so glad to hear you're enjoying the platform. It's our aim to save you and your team as much time as possible when it comes to referencing. Thanks for your review!

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Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref is a great time saver, takes a task off your plate Review collected by and hosted on G2.com.

What do you dislike about Xref?

There was nothing of note that I disliked about Xref Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for your review.

It's great to hear that you have been able to benefit through time saved thanks to online referencing.

We look forward to being able to continue to provide great service within your hiring process.

Thanks again for your review.

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CS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref is extremely precise and efficient. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I am unable to directly download documents. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for your review, Chevon. We appreciate your feedback!

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Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

Xref is easy to use, reliable, flexible, and the team provides excellent support. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing to dislike. I wish they had additional features such as being able to determine if someone has been hired. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thank you for taking the time to leave this great review.

We are happy to hear that you have been able to streamline your recruiting process and that you have seen significant improvements as a result.

We are always looking to improve the service that we offer, and are appreciative of your feedback.

Thanks again for this great review.

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Caroline C.
CC
Manager, Talent Acquisition
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Xref?

Our company is experiencing significant growth. Xref saves our talent acquisition team an enormous amount of time each and every day. I also find the Xref team extremely knowledgeable and proactive. They have taken the time to understand our business and ensure they offer value add solutions to meet our resourcing strategy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There really is nothing not to like. Xref is an exceptional product. Review collected by and hosted on G2.com.

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MW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

X Ref has been a huge time saver in getting references for potential employees. It has cut down on our workload, X Ref is straight forward and easy to use, it is quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some applicants have had issues about going back into X Ref to edit or add references. Review collected by and hosted on G2.com.

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Verified User in Building Materials
UB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ability for the candidate to supply information and keep updated with the progress. Also ability for xref to detect fraudulent/fishy references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some referees aren't available online - remote area out of internet connection Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref
Editedit

Thanks for taking a moment to provide us with a review. We're glad to hear that you're saving time and finding the platform easy to use!

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Pros and Cons Details
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