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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Human Resources
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Email notifications about either a candidate not providing referees' information or when a candidate's referee has completed the questionnaire. I also think it's very valuable to be notified when there is a "fraud" from a user when completing his/her own reference check. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The lack of an email notifying the completion of all reference checks required. Also, not being able to make any edits once the user has started the process. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for taking the time to write this lovely review. We're so glad you're enjoying the platform. Thank you also for your feedback, we will take your comments into consideration.

Verified User in Internet
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Xref?

Being able to handle reference checks in a hands off fashion, and getting flagged if there are potential issues / fraud with the reference Review collected by and hosted on G2.com.

What do you dislike about Xref?

Would be better if we could more actively change our questions without going through support - or if there was some sort of expedited process Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review.

It's great to hear that you have benefited from the ease and security that comes with online reference checks through Xref. We understand how important it is to have safe data practises and compliance throughout this vital step of the hiring process.

Have you tried our template builder? It is a great tool for changing or updating questions to use within your reference questionnaire. Please feel free to reach out to us with any questions about this, our customer success team are more than willing to assist.

Thanks again for your review.

Verified User in Management Consulting
AM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

XRef is extremely easy to use and reports are easily available Review collected by and hosted on G2.com.

What do you dislike about Xref?

In case an employee requests for change in details, system should flag it Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review.

It's great to see that you are benefiting from the ease of online reference checks. We understand how important it is to have a simple and easy process for reporting and referencing.

We appreciate your feedback regarding alerts and will pass this on to the relevant team to make sure it is reviewed for future updates.

Thanks again for your review.

Viktor V.
VV
Director of Energy Production
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The opportunity to finish test checks in period is the most evident advantage but the information that we get from the officials is much better than in telephone reference checking (where a "correct" can be seen as a means to speed the call!). We enjoy the convenient way to look at the overall positively or negatively reference check and the easy exportation of the system so that reference checks are included in our negotiate suggestion to the recruiting manager. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Only potential criticism I could consider of is that the nominee can't be controlled in time before joining the referees (while we can easily monitor the referee by telephone). However, we should hold up the contact tag to an official more than ever before, because Xref is much significantly faster. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for taking the time to leave this great review, Viktor.

We are glad to hear that you are seeing some of the many benefits that come through the Xref platform.

In regards to your comments about the controlling of the nominee, we would love to discuss this further so we can help clarify your concern and ensure we are able to provide the support you need. Please feel free to reach out to our customer success team via support@xref.com with more detail.

Thanks again for leaving this great review.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how easy it is to navigate, how quick the customer service team is to respond to any questions, how it generates reports for any flagged references, that is sends reminders to candidates Review collected by and hosted on G2.com.

What do you dislike about Xref?

the downsides of using xref are that sometimes referees don't take the time to complete the surveys, not fault of xref's though Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for this great review! We're so happy to hear that you're enjoying the platform and the service that you receive from our team - it warms our hearts. We always strive to design a solution that is easy to use and will keep doing our best to make it even better. Thanks again!

Sandy S.
SS
Private Wealth Management Assistant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The results may be offered without much extent by the leader, and there is an intriguing investigation into the tone and quantity consisting. It depends on your opponent to complete their references in the course of their inquiry and will make numerous modified enquirers for the adjudicator. Review collected by and hosted on G2.com.

What do you dislike about Xref?

In contrast to encountering a Consumer Achievement Manager, I think that X Ref is as important as telephone conversations, so you could alter and convert your own perspectives. At this point, I do not believe there are any I do not believe there are at this point. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you Sandy for this review. We’re glad to hear that you are benefiting from the time you’re saving and the assurance you’re adding to your hiring, by automating your reference checks. Thanks again!

Verified User in Individual & Family Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Ease of use. It is always time consuming chasing up referees and this solves that problem nicely. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Creating templates for questions to be asked. But it is a once only for each job. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review!

It's great to hear that you have been able to benefit from the time saved through bulk recruitment and online referencing.

We look forward to being able to continue to help in the future.

Thanks again for your review.

Verified User in Civil Engineering
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Regular reminders. Great Reports and opportunity to give detail. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Impersonal and sometimes results in lack of information Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review.

We value your feedback and we are happy to hear that you have seen the benefits that come through the reporting and alerts system. We would love to learn more about your feedback so we can better enhance our services.

Thanks again for your review.

Verified User in Government Administration
UG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to use, convenient, Detailed, saves time for both recruiter and referee. Referee can complete the report in their own convenient time. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sends too many reminders. Some referees don't like to be reminded continuously. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for taking the time to provide this review. We really appreciate it!

It is possible to alter the number of reminders that are automatically sent out if that is a concern for you. Just reach out to our team via our website xref.com and we can help you with this.

It's great to hear that your enjoying the ease and simplicity of online reference checking! Thanks again.

Verified User in Food Production
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Very easy to use and saves our team SO much time! Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be good to have the option to invite another (3rd) reference on our end without having to call the help desk to do so. It's only a minor thing but would just save some time :) Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for your review and for your feedback. We're glad to hear you're enjoying the platform and are making the most of online reference checking!