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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

The layout. Very simple and easy to use! Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes, red flags don't show up and I would get an email from XRef hours later. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review. We're thrilled to hear that you find Xref efficient and you’re benefiting from the ease of the platform.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

CM
Chief People Officer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The employee engagement survey is well designed, user friendly, with some excellent reporting analytics. The external benchmarks allow you to validate your results against relevant industry results. The dashboards provide wonderful, visual graphics that really tell the story. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not much - the only thing I would recommend are some improvements to the backend administration. Would be great to be able to edit access rights rather than deleting and then recreating them from scratch. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your 5-star review, Catherine! We're thrilled to hear that you find our surveys well-designed and the reporting analytics excellent.

Regarding your comment on editing access rights, our system allows several ways to edit access and permissions. Sometimes, editing is restricted for confidentiality or security reasons. Depending on your specific need, we may have a solution. If you haven’t already had a conversation with your Xref Engage consultant, please reach out, and they will be happy to explore options with you.

Engagement surveys are a powerful method for understanding organisational strengths and weaknesses, so we're glad to hear that Xref Engage is helping you increase employee engagement, retention, and productivity. Thanks again for your review.

HL
TA advisor
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Very easy to use. I have used a few platforms previously and Xref is by far the easiest Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing that I can think of at this point in time Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Original

Thank you for your review, Holly. We’re all about providing busy professionals with a better and faster way to conduct reference checks, so your feedback is great to hear. Thank you for taking the time to provide a review!

WR
Culture and Capability Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The customer support was amazing ,Alex was available to answer questions at any time ,attend training meetings and briefings with our Senior leaders. The product was extremely easy to implement . We used the product for our Staff Engagement survey and to complete a number of management 360 reviews across the 12 month period. We received great feedback from the participants about the process and the information they received. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I really dont have any down sides as we were happy with all aspects of the product and service received Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your glowing review, Wendy! We are thrilled to hear that you found our product easy to implement and that Alex, our Engage Consultant was able to assist you effectively.

It's fantastic to hear that your staff engagement survey and management reviews went smoothly and received positive feedback. We are delighted that Xref Engage is helping you target improvements to your strategic directions. Thanks again for leaving such a wonderful review!

BN
Assistant People Partner
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Xref?

As a recruiter, Xref is extremely easy to use and very user-friendly. I have had to contact support and found that my issues were solved promptly. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No issues currently, Xref has been working well for my team. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Original

Thank you for your positive feedback, Bismah! We are thrilled to hear that Xref has been easy to use and that you’re benefiting from its user-friendly features as a recruiter.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thank you for choosing Xref!

SJ
Recruiter
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

XRef saves me a lot of time as a recuiter! Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't have any issues with Xref. It works seamlessly. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Original

Thank you for your wonderful review, Sasha. We’re all about offering teams a better and faster way to conduct reference checks, and we’re glad to hear that you’re enjoying the simplicity and time-saving benefits of using Xref.

Verified User in Individual & Family Services
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It relieves me from hours of doing manual ref checks and the turnaround is quite quick, actually a lot quicker than chasing up referees constantly as this has a reminder that keeps getting sent out to the referees to fill the reference check template. Just an efficient tool and excellent for time management. Ref checks are kept on file and also if there is an issue with the authenticity of where the ref check came from X-Ref warns you . It is so easy to use & implement , you can upload the questions you want as if you were doing the ref check yourself . The customer service is also amazing Review collected by and hosted on G2.com.

What do you dislike about Xref?

You cannot verify the referee they are using and if they do not fill it in correctly you have to call back and do it manually. Also when they do not respond you have to go back to candidate to put in other referees Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your wonderful review! We're thrilled to hear that Xref is user-friendly, has saved you time, and improved your efficiency in reference checks. We're glad you're making the most of Xref's benefits, including our customisable templates. Like you, many of our clients also vouch for our exceptional customer service.

Regarding your comment about replacing referees, we have this policy in place for security reasons. Having candidates enter their referee details, rather than employers, allows us to track any suspicious activity.

We're dedicated to saving time for TA professionals, enabling you to focus on other important aspects of your role. Thanks again for your review!

Nix L.
NL
Recruitment Advisor
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

We have started using Trust Marketplace in the last few weeks and it has made a massive difference to the way that we work. Using this system has allowed us to get Qualification verifications back instantly and made our recruitment processes so much faster. The team at Xref are very responsive and always willing to help at a moments notice. Having 1 plaform to complete all of our pre employment checks is amazing. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I would say I dislike about Xref's system Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

We are thrilled to hear that Trust Marketplace has been a gamechanger for your recruitment processes! It's fantastic to know that our system has helped make your qualification verifications faster and more efficient. Like you, our clients have been able to conduct Qualification Verification Checks instantly, and effortlessly.

Our team at Xref is dedicated to providing excellent support, and we are delighted to hear that you have found us responsive and helpful. Thank you for your kind words about our platform being a one-stop solution for all your pre-employment checks.

Verified User in Airlines/Aviation
AA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

All of the consultants that we have worked with have been super helpful in catering to our needs. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I cant think of any, all of the support received has been great. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review on Xref Engage! We are thrilled to hear that our consultants have been super helpful in catering to your needs.

At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership, and service quality. It's great to hear that Xref Engage is supporting your business with live data and insights for your strategic planning. Thanks again for your review.

Anthony R.
AR
People and Culture Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The surveys are robust and I can have confidence in receiving a valid result. The functionality to publish a survey and review results means less effort needed from me to reach the fun part to understand and act on the survey results.

The survey methodology was flexible that allowed it to be tailored to meet our diverse range of employees.

The customer support was very helpful and available when I needed it. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be great to incorporate some internal translation features. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive feedback, Anthony! We're thrilled that you find Xref Engage Surveys robust and reliable and that our customer support has been helpful.

Regarding our comment on translation features, we have run surveys in many languages. We have a strong capability in running pulse surveys in all languages, and it is on our roadmap to improve multilingual capability across all our products further.

We're glad to hear that Xref Engage is helping you provide valid and reliable survey questions and methodology, making it easier for you to administer surveys. Thanks again for sharing your wonderful feedback.