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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Non-Profit Organization Management
UN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Xref?

Xref really take the hardship out of chasing referees for a response. It's all automated and you don't have to worry about playing phone tag. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Xref need to improve on the way they notify referees to gain a response. The notifications should be further apart. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review!

It is great to hear that you have been able to benefit from the efficiency and time saving that comes through automated reference checking. We understand how important it is to have a seamless system and make referencing as quick and easy as possible.

We appreciate your feedback surrounding the alerts and notification system. We will make sure this is passed on for further improvement of the platform.

Thanks again for your review.

Verified User in Staffing and Recruiting
US
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Intuitive interface and clean look and feel Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing really that springs to mind about the product Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thanks very much for the great review and rating, we appreciate you taking the time to share your feedback and we're happy to hear you find the platform intuitive, fast and convenient. Thanks again!

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

I love that gathering references is made easy by the online platform. Xref saves me time so I don't have to call each candidate. I like that I can share the results with hiring managers and the emails I receive when the references are completed. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The price is pretty expensive per reference. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for this great review. If you're interested in creating a new template, check out our free template builder tool which provides a really easy way to customise your questionnaire >> https://template-builder.xref.com/

We're glad to hear that you're enjoying the platform! Thanks again.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Xref allows us to check references on candidates with very little lift on our end. The system manages communication and follow up. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some aspects of the platform are not as customizable as they could be. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review!

We are happy to hear that you have seen the benefits of time saved that come through automated referencing.

We are always looking for opportunities to improve our services and would love to speak further regarding your feedback.

Thanks again for your review.

Paul H.
PH
General Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The great part would be that the inspection are able to be done on time, though you are able to get a lot better info from the staff members than from the telephone book. When negotiating with recruiters, we include the benchmark in the recommendations of ours since we wish to be realistic about whether the benchmark is actually negative or positive as a whole, and we wish to consider the simplicity of issuing the plan. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The sole criticism that will come to my brain is actually the failure to x-ray the candidates before they reach the judge. Nevertheless, Xref is much more quickly, therefore it's essential to remain in touch with the official. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review, Paul.

We are happy to hear that you have benefited from the stream-lined collection of information from referees and candidates. We understand how important it is to get reference checks done in an efficient and timely manner.

Thank you for your feedback about the referencing process. If you would like to discuss this further please contact your Customer Success Manager who will be happy to help.

Thanks again for your great review.

Russell D.
RD
Human Resource Manager - Selection and Staffing
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Xref?

Automation and meaningful interactions with job seekers is something we all want in HR, though few solutions manage to achieve one without sacrificing the other. XREF manages this balance well and provides a clean, easy to use and reliable platform to conduct business. The support team at XREF is personable and provides prompt service giving you confidence in the process and ultimately, your hiring decisions. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We are yet to run into anything that we did not like about XREF. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for taking the time to leave this review, Russell.

It's great to hear that you are benefiting from the time saved and the flexibility that comes through automated referencing.We understand the importance of getting the most accurate information possible during the reference checking process.

We are also glad to hear you have found our team easy to work with. We look forward to helping further when you need us.

Thanks again for leaving this great review.

Verified User in Management Consulting
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ability to effectively automate the reference process for both the candidates, referees as well as us as the employer is one of the main benefits of the system. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No downsides in my view - it covers all bases. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your great review!

We are happy to hear that you have been able to benefit from the efficiency that comes through using automated reference checking. We understand how tiresome it can be to have to go through the referencing process one by one and how vital it is to streamline the process.

Thanks again for your review.

Anne V.
AV
Corporate Trainee Supply Chain and Operations
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

For us, automation is actually the way ahead. It allows for the recruiters of ours to concentrate on finding probably the best talents rather than always chasing lost conversations. It is also great that judges are able to do things in the free time of theirs, which we do not usually have in the list trade. It is a lot more helpful when you require suggestions, particularly in our mass recruitment, though the amount of suggestions distracts recruiters from the job of theirs. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The one disadvantage could be you drop the chance to create a brand new connection with the referee. When you believe it is the judge that you wish to speak to each of the time, then a telephone call is actually a snap. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review, Anne.

We are happy to hear that you have benefited from the time saved by streamlining your recruitment process. We understand how important it is to gather accurate details from references in a timely fashion.

If you’re looking to make connections using references, our People Search tool might be of interest. It enables you to compliantly gather and store the details of references who have given consent to be contacted about future hiring opportunities. Please feel free to get in contact with your customer success manager to find out more about this and how it could help you.

Thanks again for your great review.

Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

referencing time is cut down

fraud detection has been helpful Review collected by and hosted on G2.com.

What do you dislike about Xref?

Candidates can't add additional referees after they have already submitted some. Candidates can't change things after they have submitted them.

It would also be good to have that access on the hirer's side to change the email address if it was incorrect etc. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review.

It is great to see how you have benefited from the time saved and security gained through using Xref.

We appreciate your feedback regarding referees and we will incorporate this in the further growth of the Xref platform.

Thanks again for your review.

Cindy R.
CR
Regisseur ZorgSupport
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It is ideal that you are able to check the references of yours in time, though you are able to get a lot more information from them than you are able to over the telephone. What I appreciated was being in a position to make sure at a check whether the website link control was negative or positive generally, as well as just how difficult it was writing about adding link control to the manager's advice. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't love the loss of management which is rapidly released into the guide control process for applicants. In a nutshell, it is faster for Xref since it contacts the judge by phone rather than patiently waiting for the applicant to respond. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review, Cindy.

It’s great to hear that you are benefiting from the time saved by using Xref’s automated reference checking.

We appreciate your feedback regarding the difference between automated reference checks and phone reference checks but would love to understand this a little better and would be happy to discuss this further. Please contact your Customer Success Manager if you would like to do so.

Thanks again for your review, and best of luck in your search for those ‘unicorn’ candidates!