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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

It's straightforward to use, which saves me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some people can see it as not personalised enough as it is all automatic, this doesn't really bother me though. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review.

We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative.

Thanks also for sharing that feedback about personalisation. We agree that it is important to still maintain a human element of the recruitment process while benefiting from the efficiency and assurance that technology offers. Hopefully, you have been able to apply some of the customisable features in the platform, such as the notes to candidates and referees. If this is something you’re not familiar with, feel free to reach out to our support team for more information.

Thanks again for your review!

See how Xref improved
Verified User in Hospital & Health Care
IH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The same saved, ease of use for referees, great customer service from Kelly Thompson. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing, can't imagine recruitment without it now. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, we appreciate you taking the time to share your experience with us - and we agree, Kelly is truly a gem to have on our team!

We’re glad that you’re benefiting from the high-quality references and quick turnaround of the Xref platform. We’re all about ensuring that our users have a smooth reference checking experience, and we’re delighted to hear our tool has provided this for you.

Verified User in Non-Profit Organization Management
AN
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

fast, simple, you don't have to follow up with referees on the phone, you have a concise copy of the reference for the employees records, you can customise the questions depending on the role, saves SO MUCH time Review collected by and hosted on G2.com.

What do you dislike about Xref?

I think xref is a great tool - there are no downsides from me Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review. We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative. We’re also glad that you’re making the most of the template builder feature to customise your questions.

We strive to continue to make our product better to help wonderful customers like you achieve your hiring goals. Thanks again for sharing your experience.

Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The convenience of gathering information from people that we cannot reach over the phone. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't have any downfalls - they give us updated e-mails to ensure that we know the status on XREF frequently and that is key! Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thanks for taking the time to leave a review. We're so glad you have benefitted from the ease of conducting reference checks using an online solution that takes away the need for phone tag!

Great to hear you also appreciate the timely updates on the progress of your references.

Thanks again!

Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It is great as the references can complete the check at anytime, rather than chasing them with phone calls. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing- absolutely love the system, so handy Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your feedback. We’re delighted when our clients share their love for Xref. We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative.

It’s also great to hear you’re benefiting from the potential fraud flags, we know how important that assurance can be when making hiring decisions.

Thanks again for sharing such a positive review.

Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I love the time saving and detail provided by using XRef. Its like a set and forget product, and completely takes care of a big part of my role which is to verify and understand the work history and capability of candidates our company are looking to hire. I love that I can create my own reference templates where I can ask very specific questions around our industry. The help line team are very quick in answering queries I have and we have implemented a lot of features that have improved the product even more. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not really anything. I have not used a product like XRef in the past and have been completely satisfied and pleased with the results I get when using this product Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for this lovely review, it is great to hear that you're making great use of all that online reference checking has to offer. We love being able to provide a service that helps teams to save time and improve their hiring process.

Verified User in Management Consulting
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Timely Notification of reference request raised and friendly user interface. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing as such as I am using Xref from last 6 mmonths. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review.

It's great to see that you have been able to see the benefits of using Xref over the last 6 months. We understand how important it is to have a simple and easy experience throughout the reference checking process of hiring.

We are always looking for ways to improve the service, if you find that you have any feedback you wish to pass through to us please feel free to contact us and we will make sure it is taken onboard.

Thanks again for your review.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Time and cost saving, ease of use, friendly customer service. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Only downside has been links going into junk inbox - but is being fixed Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for the wonderful review. It’s great to hear that you are finding our platform easy to use and enjoying the time and cost-saving benefits. Our staff at Xref are a passionate bunch and take a lot of pride in helping clients like you to achieve their goals.

Verified User in Utilities
IU
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Does the job for you! follows up and sens reminders and flags fraud too! Review collected by and hosted on G2.com.

What do you dislike about Xref?

not many difficulties or challenges to be honest Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review with us. We’re glad to hear you’re enjoying the benefits of an efficient and automated reference checking process. We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has reduced your recruitment workload and helped speed things up.

Thanks again for this review - it's much appreciated!

Verified User in Civil Engineering
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Love the new People Search notification functionality

Easy to use

Fully integrated with our ATS

Email alerts when a reference has been completed

Potential fraudulent reference checks get flagged Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing - the platform is intuitive, I wouldn't change anything. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for this wonderful review. We appreciate your feedback! We're glad to hear you're enjoying the platform and making the most of online referencing.