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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Emma S.
ES
Talent Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref makes the references stage of the recruitment process so easy and hassle free from both a candidate and employer perspective. It's extremely user friendly, informational and quick. I can't imagine going back to carrying out reference checks the traditional way. This is a much cleaner and consistent process. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Honestly nothing, the Xref team have really thought of everything! Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Emma,

We are happy to hear that you have seen the benefits that come through the use of Xref's automated referencing platform. We understand how important it is to create a user friendly experience for all involved with this crucial stage in the hiring process.

Thanks again for your review.

Ben G.
BG
Head of Talent Acquisition
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Xref?

Xref saves a huge amount of time in organising and completing reference checks, as well as increasing the security and validity of the checks. It's easy for all parties to use and the Xref team provide fantastic support Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing - safe, quick and intuitive to use Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref is extremely user friendly and easy to operate Review collected by and hosted on G2.com.

What do you dislike about Xref?

No option of using an app , when the use of a desktop isn’t possible. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Hi there, thanks very much for your review and rating. We're really glad to hear you are benefitting from the ease of the process, as well as the time savings it offers.

The platform mobile-friendly, so you should be able to request and manage your references on the go, without having to be on a desktop.

Thanks again!

Verified User in Maritime
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

This is extremely easy to use and efficient for busy recruiters. It puts the accountability onto the applicant and all reviews are in the same format and easy to review with the hiring manager. I live in a country where I don't speak the native language so having a form like this is easier for me to connect with the references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

N/A there is nothing that I dislike about Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review with us. We’re glad to hear you’re enjoying the ease and efficiency of Xref’s online referencing tool.

We’re all about offering teams a better and faster way to conduct reference checks, we’re also glad to hear that Xref has helped you make more confident hiring decisions. Thank you again for this review - it's much appreciated!

Verified User in Pharmaceuticals
UP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Xref?

Ease of use and the ability to customise the e-mail sent to candidates. Fraudulent reference check system which is quite handy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Hard to find any faults with xRef. Customer service is great and the system is very easy to use. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to write a review. We’re all about offering professionals a smoother and faster way to conduct reference checks so we’re glad to hear Xref has helped to streamline your recruitment process.

It’s also great to hear you’re benefiting from the potential fraud flags, we know how important that assurance can be when making hiring decisions.

Thanks again for your review!

BS
Recruitment Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Xref?

The best part of this service is the amount of time you will save. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes, the system sends a little too many reminders to the references. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Bethany.

It's great to hear that you are benefiting from the time saved using online referencing through Xref. We know how much time often goes into this vital step and we are glad to be able to take some of the load off to stream-line this process.

Thanks for your feedback regarding the alerts, we would love to help in updating the frequency of these alerts. If you would give our Customer Success team a call at your soonest convenience, they will be more than happy to assist in adjusting these with you.

Thanks again for your great review.

Meenal S.
MS
Talent Acquisition Business Partner
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to use and its very user friendly. Authentic information Review collected by and hosted on G2.com.

What do you dislike about Xref?

It needs to have the edit option for the information entered for the candidate while initiating the reference check request Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to provide such a great review, Meenal. We’re glad to hear that you’re enjoying the ease and convenience of the Xref platform.

In regards to your point about editing candidate information, if you find yourself needing to edit candidate details, you will need to delete the request and issue a new one with the correct information. Should a candidate need to replace or submit an alternative referee they can simply do so within their request. I hope that helps, but please feel free to contact our customer success team if you’d like further assistance.

Thanks again for your review.

Claudia F.
CF
HR Business Partner
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like the time as well as interest to information that I get when making use of XRef. It is like a regular, you forget about the item and understand a great deal of what I do, i.e. ask questions and fully grasp the past and abilities of the applicants that our business wants to hire. The hotline staff answered my questions really easily and we've implemented numerous roles which have more enhanced the product. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It's no big deal. I haven't made use of a product as XRef before and I'm entirely pleased and happy with the outcome attained with this particular product. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for taking the time to provide a review. We're glad to hear you're enjoying the Xref platform!

Adam G.
AG
Founder & Recruitment Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Response from Josie Westerlund of Xref

Thank you for your review, Adam.

We are so happy to hear that you have found the Xref platform so beneficial and helpful in your hiring process. We understand how important it is to have a positive experience during the reference checking stage of recruitment.

Thank you for your feedback regarding the payment structure, we will take this onboard for future decision making so we can continue to offer a great quality product.

Thanks again for your great review.

Verified User in Government Administration
IG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ip address identification is also a great feature to prevent fraud Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish that I was able to go in and add referee details on behalf of a candidate if I already had the information - this would speed the process up Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review. Great to hear that you’re benefiting from the potential fraud flags, we know how important that assurance can be when making hiring decisions.

In regards to your comment on adding referee details, it’s important that you have permission from the candidate to contact their chosen referees, so it’s best that this step in the process is left up to them to complete, to ensure your references are fully compliant.

We’re delighted to hear that you’re enjoying the time-saving benefits of using Xref. Thanks again for your review!