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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The detailed insights are great for understanding candidates experience with former employees Review collected by and hosted on G2.com.

What do you dislike about Xref?

A bit hard to get a holistic view of the details. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to write such a great review. We’re so glad you and your team are benefiting from the ease, efficiency and insights of the platform.

Xref is passionate about ensuring the right people are recruited into the right roles so creating a questionnaire that asks the right questions is crucial to make confident hiring decisions, and we’re pleased to hear that you’re benefiting from this feature. Thanks again for sharing your review!

TN
Talent Acquisition and Retention Coordinator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like that Xref us fast and easy to use Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't like that I am not able to ask follow up questions or get a sense of hesitation in an past employer voice Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thanks for the great review, Tara. We're glad you're benefitting from the ease and speed of the Xref platform.

In regards to your point about asking further questions - it's possible to include a final question at the end of a questionnaire, which asks if the referee is happy to be contacted at a time that’s convenient for them, if any further detail is required. This offers referees a chance to opt in to being contacted at a time that works for them and can make for a great opportunity to reach out where necessary and appropriate. Please feel free to get in touch with our support team on support@xref.com if you have any further questions about this feature.

Thanks again, Tara!

Andrea F.
AF
Talent Acquisition Operations Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Our account manager and support team are always very supportive and responsive. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We integrated Xref with Greenhouse however, we had to remove it as it wasn't recording the source of hire correctly in Greenhouse. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Hi Andrea, thanks very much for taking the time to write a review.

So glad to hear you're happy with the level of support offered by our wonderful team.

In regards to the Greenhouse integration issue - we would really like to resolve this for you. It would be great if you could flag the issue to your account manager, they will then discuss it with our integrations lead to help get things back up and running.

Thanks again!

JR
Recruitment Advisor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The reminders to candidates and their referees Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes referees fill in the bare minimum which can make it tough to read the true sentiment of the reference. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review, Jordan! We’re delighted to hear that you’re enjoying and advocating the time-saving benefit of using Xref. It’s great to hear that the auto-reminders to candidates and referees is freeing up your referencing tasks too.

In regard to your comment on referee response, we understand that every referee has their style of responding which is why our platform offers the opportunity to tailor your questionnaire to ensure you are asking the best questions for each role and that you get all the details you need. If you have any questions about this or would like any assistance, please reach out to your account manager.

We appreciate the recognition from wonderful clients like you, thanks again for the review!

Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The efficiency of getting reference checks done online, by gaining the candidate's consent and they input their referees details. Also, the online tool is able to pick up fraudulent reference checks which is not able to be done over the phone. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I do not like about Xref! Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for your feedback! We’re glad to hear you’re enjoying the many benefits of automated references. We’re all about ensuring that professionals like yourself can make great hiring decisions, quickly with all the information you need at your fingertips.

We agree that one of the significant benefits of using Xref is the ability to flag suspicious candidate activity and we’re delighted to know that you’re appreciating this feature.

Thanks again for your feedback.

Richard E.
RE
Senior Talent Specialist
Computer Software
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

good UI, auto response if the system suspects candidates and their referees are using the same machines Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing to dislike - very good app - would recommend Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Richard.

We are happy to hear how much you like using the Xref platform. We understand how important it is to have an efficient and secure system to help the hiring process.

Thanks again for your great review.

Nav E.
NE
Talent Acquisition Business Partner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

easy to use and send out to candidates. References come back quite quick. Review collected by and hosted on G2.com.

What do you dislike about Xref?

not being able to add and remove questions easily on the template Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review, Nav! We’re glad that the ease and convenience of the Xref platform helps you fast track your hiring.

In regards to your comment on changing questions to the template. If you have a set of questions that you’d like to add or remove, you can email your reference template to our customer success team to upload to your account. If you have any further questions, we will be more than happy to assist. Please feel free to reach out to our support team at support@xref.com.

Thanks again!

Verified User in Construction
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

It's a compelling platform to influence referees to offer more than the usual level of detail. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The need to influence others to accept the outcome holds more credibility than other sources. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review! We love to hear our customers sharing their experiences of the Xref automated platform.

We’re passionate about ensuring the right people are recruited into the right roles so we’re delighted to hear that the Xref reference checking template has helped secure the level of detail required for making confident hiring decisions.

Thanks again for your review!

Laura M.
LM
Recruitment Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Not only is my process easier and quicker, but the response time from the team has been so fast! I can get a new template put into the system with a quick email - and they'll have their team on it ASAP. Great response times. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I'd like to see candidates be able to add references as they go. Instead of having to send them a new invite when their first references don't participate. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Laura.

It is great to hear that you have benefited from the speed and ease that comes through utilising online reference checks. We understand how important it is to have a speedy process to help complete these vital checks.

Thanks again for your review.

MA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

It's all automated, can be integrated with our ATS. Also tell us of any suspicions activities. Very efficient and reliable Review collected by and hosted on G2.com.

What do you dislike about Xref?

Probably nothing. May be with the integrations, if we could download the reports directly from the ATS rather than logging in XREF, that would be great Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Meenu.

We are so happy to see that you are enjoying the benefits that come from online referencing. We understand how important it is to have an efficient service that saves time and effort.

Thank you for your feedback regarding the reports as well. We will make sure that it is escalated to the correct team to make sure that it is viewed for future updates with out integration partners.

Thanks again for your review.