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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Non-Profit Organization Management
IN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

It's easy to view - not complicated. And very easy to fill in to send off. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Candidates have mentioned the reminder emails come too frequently. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for you review.

We are happy to hear that you have seen the benefits that come through using the Xref platform for your referencing.

In regards to the frequency of the alerts, if you have concerns about updating and changing the frequency of them, please contact the Customer Success team and we will be able to assist in updating this.

Thanks again for your review.

Becca J.
BJ
nursing recruiter
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Very user friendly! Its easy for my clients/travelers to use! It also notifies you when the reference is complete- how awesome! Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish you could edit titles to universe names, if a reference enters the abbreviations. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Hi Becca - thank you so much for taking the time to leave such a great review. It's lovely to hear how much you appreciate the ease, speed and convenience of the Xref process!

Thanks also for your feedback on title editing. The platform is designed to ensure that all information provided by the reference is received verbatim by the employer but we are always looking for opportunities to enhance and improve our services and we will take your suggestion on board.

Thanks again, Becca!

Hilary H.
HH
Creative Team Business Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I operate in the recruitment, as I need to gather right people in my team as well as we call all candidates individually, documenting the answers of theirs. When we went up the stairs, it had taken a quite a while. It was XRef. XRef, that saved us a great deal of time. Rather than having all the candidates of ours as references, we are able to enter candidates into the program and also you are able to enter the references of yours. In case you send us guide questions, we usually get a reference answer within 24 48 hours. This's a lot quicker than discovering a relationship! It's really simple to obtain the guide explanations and send them to our recruitment managers. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I do not like! All I would say is it is a bit of different, since we are not speaking about tool references. You are able to drop the word link on the link. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review, Hilary.

We are happy to hear that you have saved time and found the Xref platform so efficient. We are always looking to enhance and improve our services, so your feedback is so valuable.

Thanks again for your review.

MA
People Partner
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Easy to use and set up, sends reminders, detects fraud issues Review collected by and hosted on G2.com.

What do you dislike about Xref?

no issues so far, all good, maybe they can consider adding more suggestions in terms of the questions to be asked in the reference checking Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Mohammed.

We are happy to hear that you have felt the ease that comes through automated reference checks. We know how important it is to have access to an efficient and secure system to aid the hiring process.

Thanks again for your review.

Verified User in Government Administration
UG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

XRef is simple and user friendly. I like how it makes the process quick and sends automated reminders to the required parties Review collected by and hosted on G2.com.

What do you dislike about Xref?

It can be difficult to set up a new template for roles that are more complex or technical that require further probing.

It would be good if there was a minimum word requirement in the fields so more information could be extracted from references. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review. We’re glad to hear you’re enjoying the many benefits of Xref’s automated platform.

Regarding your comment, our platform offers the opportunity to tailor your reference checking questionnaire to ensure you are asking the best questions for each role and get all the details you need. If you have any questions about this or would like any assistance, please reach out to your Customer Success Manager. You might also like to check out our Template Builder tool, which enables you to create a template on the fly, from a database of thousands of compliant and high-performing questions, You can then add the template directly to your Xref account. I’ve included the link to Template Builder below.

We’re delighted to hear that using Xref is helping you save valuable time. Thanks again for your review!

See how Xref improved
SB
Talent Acquisition Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Xref is a huge timesaver and takes away the tedious task of chasing references which can be hugely time consuming. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Cant think of any to be honest. Great all round product that does what it is designed for really well. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for your review, Sean. We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative.

We aim to give professionals all they need to make confident hiring decisions and it’s wonderful to hear that you're making the most of your account.

Thanks again for your review!

GC
Care Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

Quick response and easy process.

Updates coming to your email is very good. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There has to be better system for sending access code email as it does not come quick enough to your email. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review Gaurang! We’re glad to hear that you’re benefiting from the quick turnaround and ease of using the Xref platform.

In regards to your comment about the access code, this is an auto-generated email and is triggered as soon as you click the “Sign in” button. The email is usually delivered in just a few seconds so we’re sorry to hear you are experiencing delays. If you think this is something our team could help with, please feel free to contact our customer success team at support@xref.com. We would love to offer further assistance.

Thanks again!

Verified User in Leisure, Travel & Tourism
UL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

Xref is one of the easiest integrated reference check systems that I have dealt with. It works seamlessly with our ATS with an easy set-up process which also allows customization. Their customer service support is an extension of the success of their technical system, approachable, reliable and dependable.

This is the second year with Xref and they have continued to impressed me with their level of consistency across all platforms. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I have been satisfied with Xref, nothing I could think of at the moment. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review.

We are happy to see that you are benefiting from the ease that comes through automated reference checks with Xref. We understand how important it is to have a customisable and user friendly experience through this vital stage of hiring.

Thanks again for your review.

Toby H.
TH
Head of Communications and Marketing
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

X Ref solves a problem I didn't know I had. The peace of mind and certification are both outstanding Review collected by and hosted on G2.com.

What do you dislike about Xref?

I have no dislikes; I find the service to be excellent Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review, Toby!

It’s great to hear Xref is offering you peace of mind and delivering valuable insights on potential new hires.

Thanks again!

Dusty L.
DL
Global Talent Acquisition Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

They save me a lot of time. References are able to respond to questions when it best suites them. This gives them to opportunity give thought to their answers. What's also good is Xref can track if references are legit. We've had cases where candidates have provided false references. Xref was able to determine by IP address that the references provided came from the candidates IP number. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only thing I wish was we had templates appropriate for senior and executive level candidates. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for this great review. We really appreciate your feedback.

It's so great to hear that the platform is helping you save time and that you're experiencing so many of the benefits of online reference checking.