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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Pharmaceuticals
UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to navigate platform which I have used at multiple employers. Easy to implement and used daily by our taleent team. Review collected by and hosted on G2.com.

What do you dislike about Xref?

sometimes the emails to candidates go to junk/spam folders. Review collected by and hosted on G2.com.

Kayla S.
KS
Talent Acquisition Advisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It is so easy and simple to request reference checks for candidates and once completed, it is easy to review the reference checks and save them for future reference. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes it can be hard to cancel a request if the candidate has added referee details but they havent been completed. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your 5-star rating, Kayla. We’re glad to hear you’re enjoying the ease and simplicity of an automated platform.

Regarding your concern about not being able to cancel your request once shared, you could contact our friendly support team at support@xref.com for assistance.

We’re all about helping professionals like yourself make the most of your recruiting time. Thanks again for sharing your experience.

Verified User in Education Management
AE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I love that everything is digital and can be seamlessly sent out to applicants and their references! Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't love that there are glitches with it connecting to our applicant tracking system at times. Review collected by and hosted on G2.com.

Zaynah D.
ZD
Talent Acquisition Partner
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Easy to use and creates an efficiency in my work flow to avoid the back and forth with references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There could be the opportunity for further customisation however this does not cause any issues for ASIC. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for the 5-star rating, Zaynah!

We’re thrilled to hear that automated referencing has saved you the hassle of chasing down referees. Our goal is to help professionals like you save time and streamline recruitment. Thanks again for sharing your experience!

BB
Talent Acquisition Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Being able to set up multiple standard ref checks for our different divisions. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We now are integrated with our ATS so I don't log into the portal directly. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for the fantastic review, Brylee.

We know how crucial it is for technology to fit seamlessly into the existing HR workflow, so we’re glad to hear you’re benefiting from the seamless ATS integration.

We’re also thrilled to hear our Xref Talent Pool feature is helping you connect with referees and alumni for future roles, saving you time and resources.

Thanks again for your review.

Sebastian L.
SL
Talent Acquisition Coordinator
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Xref?

How quickly it is to set up and send to candidates Review collected by and hosted on G2.com.

What do you dislike about Xref?

when downloading the references, it just downloads as Sydney Water, rather than having the candidate's name, this will help us is sending the references straigh away if it was enabled. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Original

Thank you for the great review, Sebastian! We're delighted to hear that you find Xref both user-friendly and efficient, especially with how quick it is to set up and send to candidates.

It’s great to know that email and text prompts are helping you streamline the process and get references back faster. Thanks again for sharing your experience!

christina H.
CH
Operations Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref, listened to what we needed and wanted to achieve they helped us cater to what we as an organisation required for our first survey. We will be using them again in the future for our next survery. cant recommend Jess and her team at XREF enough.

we used both Xref survey and reference checks and the integration into our system and the ease of use was fantastic. Review collected by and hosted on G2.com.

What do you dislike about Xref?

none! there is nothing bad we can say about Xreg and its team Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Original

Thank you for the excellent review, Christina! We’re delighted to hear about your positive experience with both Xref and Engage.

Your kind words about our support team, especially Jess, mean a lot to us—she truly is a star. It’s wonderful to know our friendly team and user-friendly platform are meeting your organisational needs.

Thanks again for sharing your experience!

CC
Talent Acquisition Business Partner
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

I was amazed at the speed with which my requests were responded to, plus I received add information packages that I have since shared with the talent team for future references. Great experience. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing, I was delighted with my expereince. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

We're thrilled to hear that you had a great experience with our speedy responses, Craig. Thank you for sharing your positive feedback with us!

Addison T.
AT
Head of Talent Acquisition - Asia Pacific, Middle East & Africa
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Quick and modern tool with built-in technology for deeper analysis Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing particular. I'd see an option for human based conversational check besides just questionnaires Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, Addison, for your feedback. We're glad to hear that you're enjoying the ease of set-up with Xref Engage and that our platform has helped you with deeper analysis.

RC
Head of HR - Employee Experience and ANZ HR operations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Our consultant is very responsive as well as insightful on how to interpret the results which gives us better understanding and allows us to communicate the results better to our company. The platform is very easy to use and it's great to review previous results next to current results to see progress Review collected by and hosted on G2.com.

What do you dislike about Xref?

The feature of downloading/exporting is not available for all tabs and the print to pdf is a screenshot but of the page that you are viewing so it's not very efficient or useful. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for the wonderful feedback! We are thrilled to hear that our consultant has been responsive and insightful in helping you interpret the results. We appreciate your kind words about the platform's ease of use and the ability to track progress easily.

Regarding your comment about the downloading/exporting feature and the print to PDF option. We have enabled an export function for the data insights that are most suitable for presentations or analysis in an Excel or CSV file. There is also great functionality for sharing curated results via an online link. We would be more than happy to assist you in this area, please reach out to your key contact to help you explore these options.

It's great to hear that Xref Engage is helping you categorise employee feedback and align your action plans more effectively. Thanks again for the positive review.