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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
AK
Advisor, People & Capability
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Quick, implements with our applicant system. No need to contact the referees unless flags are shown. Can be a incredible turnaround time. Usually we receive ours within 36 hours. Which has cut back on our time used for references by days. Really useful and has saved our organisation money in terms of where managers time are being spent. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Colourways. Don't like the green and would be nice to customise with our company colours. Also quality of lower level roles. Discussed below;

It also isn't particularly easy to be able to change or alter templates. I have found which I have done this, i have needed to do a whole new reference template opposed to just being able to simply change it. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thanks for the great review, Aaron. We appreciate you taking the time to share your thoughts. Sorry to hear you're not a fan of the Xref green, though - it's maybe not to everyone's taste but we like to think it helps us stand out :)

It sounds like you're really benefitting from some of the core benefits of the platform - ease, speed and security - which is great! We are always looking to improve the service that we offer, and are appreciative of your feedback about editing existing templates.

In relation to your comment about only using Xref for certain roles, we thought you might be interested in checking out the guide linked below, which details why we believe digital referencing is critical for all roles, across all industries (and includes some examples of the wide range of businesses we currently support).

Thanks again for taking the time to leave a detailed review, Aaron.

See how Xref improved
VD
recruitment Coordinator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

XREF has made it much easier for the staff in recruitment to receive and ask for references/ we deal with over 200 candidaets per year that require references. XREF has made some great improvements such as the staff being able to request additional references which we like. XREF is always there to help when we run into any issues. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing I dislike - I would recommend XREF to all recruitment companies. They are ahead of the times making improvements always. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review with us, Vera. We’re glad to hear you’re enjoying the many benefits of automated references. We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has cut down your workload and helped speed things up for you.

Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The best feature of X-REF is that the system detects fraudulent references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some of the buttons don't sometimes work; for example, the replace reference button is often missing. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review. It’s wonderful to hear that you’re making the most of all that the Xref platform has to offer. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity.

Regarding your comment on the replace button not showing. The button will appear if you’re submitting the request to replace the referee within the 3 weeks time frame and if the request is being submitted by the person who originally requested for the reference or the admin. I hope this helps, but please feel free to contact our customer success team at support@xref.com if you’d like further assistance.

Thanks again!

Francesca H.
FH
Talent Acquisition Advisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

That you only have to enter the candidate's email address and name and the referencing process is basically complete on the employer's side. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Can't think of anything! The software removes manual chasing, and also adds a layer of protection for false referencing. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, Francesca, for taking the time to share your review. We’re glad to hear you’re benefiting from the additional security and ease of automated referencing.

We know how difficult and frustrating it can be to chase referees, so it’s great that you’ve been able to recognise the advantages of an online process.

We’re all about helping professionals like you focus on the important aspects of your role. Thanks again for the great review.

Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Reference tracking made simple, issues flagged right away in real time

Contact info for candidate/referees all in one platform

very accessible

easy to learn/train/use Review collected by and hosted on G2.com.

What do you dislike about Xref?

I cannot even think of a con. CS has always been great if we ever run into issues Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to leave your feedback. We’re glad to hear that you have benefited from the many advantages of the Xref platform.

We strive to make the process as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

Thanks again for leaving such a wonderful review!

Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Not having to call people! This streamlined platform saves me hour in calls. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Cert IT issues we have experienced, like not downloading PDFS. Also not being able to reset the minimum referees after its been submitted. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review! We know how difficult and frustrating it can be to chase referees, so it’s great that you’ve been able to recognise the advantages of an online process.

We’re all about helping professionals as you focus on the important aspects of your role. Thanks again!

Nadine T.
NT
Staff Services Administration Assistant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The quick turn around for reference checks for casuals through to permanent staff. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only thing from our end is typing in the information for the candidate as well as the message is a little bit of a double up however, I believe this is because of how we have structured this. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks, Nadine for taking the time to leave us a great review. We’re glad you’re enjoying the automated and time-saving benefits the platform has to offer.

With regards to your comment on adding candidate information, please feel free to reach out to our support team or your Customer Success Manager to check if there’s any way to add efficiencies to your approach.

Xref is passionate about ensuring the right people are recruited into the right roles so we’re happy to know that Xref has cut down your workload and helped speed things up for you.

Thanks again for your lovely review!

Verified User in Mining & Metals
AM
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It has simplified the Reference Checking process not just for external needs, but internal and for programs such as our apprenticeship program. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only critique I can offer if that I can't see if a colleague has downloaded a Reference Check that I may have already downloaded (separate logins probably attribute to this). Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share such a detailed review. We are a passionate bunch and take a lot of pride in helping clients, like you and your team, achieve their goals.

We know how valuable time is for busy professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

Regarding your comment on downloading reports, you are absolutely right that separate logins will prevent you from being able to see if a report has already been downloaded. But your feedback is valuable and we will pass it on to our development team for their reference.

It’s great to hear that your reference checking report is highlighting gaps and areas of concern for candidates. We know how important this information can be for making informed hiring decisions.

Once again, thanks for your review!

Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Xref?

I love the fact that X-Ref is able to flag potential fraud and that the interface is user-friendly! I also appreciate that it automatically sends updates! Review collected by and hosted on G2.com.

What do you dislike about Xref?

Though I love that X-Ref sends fraud flags I think the fraud flag should be a separate report or document and fully explains the potential fraud. Currently I feel like I have to trouble shoot on my own to figure out what the issue is. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, we appreciate you taking the time to write this great review. We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform.

We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity. It’s wonderful to hear that you’re making the most of all that the Xref platform has to offer.

With regards to your comment on unusual activity notifications, we provide all the information we can and allow for individual company policies to investigate and take further action. I hope this helps, but please feel free to contact our customer success team at support@xref.com if you’d like further assistance.

We strive to make our platform as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. Thanks again for sharing your review!

Olivia J.
OJ
Nurse Recruiter
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Quick, accurate, thorough & verifies the content. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't have any complaints at this time. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review, Olivia. It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform.

Thanks again!