Xref Pros and Cons

Thank you for taking the time to leave such a positive review. Many of our customers agree that Xref’s ability to flag unusual activity that may potentially be suspicious helps them to make informed decisions about a candidate.

In regards to your feedback around slow or delayed verification codes, we definitely understand how frustrating that can be! This can sometimes be due to your email provider having multiple filters in an effort to reduce spam. We make up for that though with our quick and accurate reference checks! Did you know the average reference check with Xref is completed within 18 hours?

Overall, our customers find that using online reference checks mean they don’t have to play phone tag or organise calls outside of working hours. This means for many of our customers, the time to hire and overall hiring journey is much faster.

Thanks again for taking the time to leave a review, we’re glad to hear Xref solves the challenges you have with reference checks.

Hi there,

Thank you for taking the time to leave a review. We’re glad to hear that you find Xref useful for creating your own tailored reference checking surveys and getting through the volume when recruiting. Like you, many of our customers find Xref saves them time because as you said, it makes the reference checking process a “set and forget”.

With regard to your feedback around the tone of the referee being lost and the nature of automated reference checking being impersonal - if this is a cause for concern for our customers, they can rely on our Sentiment Analysis report, accessible once a reference check is completed. This tracks word count. The higher the word count, the more engaged a referee is with a candidate, tending towards a positive sentiment. Additionally, some of our customers like to follow up referees with a call to further understand the tone and create that personal connection to understand the detail better.

With regard to your comments around experiencing issues frequently with candidates, are you please able to let us know what type of issues? We are continually working to ensure our customers have a great experience and 2.5 stars isn’t the best. Our friendly Customer Success team can be reached on support@xref.com They can help you solve some issues or will raise them with our Development team so they can be fixed.

Thanks again for taking the time to leave this review.

Thank you Rane for taking the time to leave this review. We’re glad to hear you find value in our bulk referencing feature to be able to request a high volume of references at one time, quickly and with ease, saving you time and increasing efficiencies.

With regard to your feedback about downloading a bulk report, we have passed this on to our development team.

Thank you again for taking the time to leave a review.

Thanks so much for this great review! We appreciate your feedback. You have the ability to customise the whole template - feel free to get in touch with our customer success team via support@xref.com who will be able to help you with this. Thanks again.

Thanks for taking the time to share your review, Angela! We’re delighted to hear that you’ve had a positive experience with our customer success team, we’ll be sure to pass on your feedback to Nikolas and Lara!

We agree that one of the significant benefits of using Xref is the ability to flag suspicious candidate activity; it’s great to hear that you’re enjoying this feature.

We love to hear our customers, such as yourself, share their experience of the Xref automated platform. Thanks again for your feedback.

Thanks so much for your review, Kara! It’s good to hear that you’re enjoying the convenience and time-saving benefits of using the Xref platform. We know the importance of robust reference checking, and we’re so pleased to hear that the Xref Sentiment Engine has been helpful to you.

Regarding your comment on short word counts being marked with negative sentiments, the reasoning behind this is that a higher word count will usually indicate a more engaged referee. Of course, this may vary in different situations though; we appreciate your feedback and will pass it on to our development team.

Thanks again for sharing such a positive review.

Thanks so much, Grace for your review! It’s good to hear that you’re enjoying the convenience and time-saving benefits of using the Xref platform. We know the importance of robust reference checking and we’re so pleased to hear that the Xref insights has been useful to you.

We are always looking for ways to improve our platform so really appreciate your comments on SMS notifications too.

Thanks again for your feedback.

Thanks for your review.

We are thrilled to see that you have benefited from the time saved and the ease that comes in online reference checking with Xref. We understand how important this stage is when hiring in high volumes of candidates and we are happy that we have been able to assist in decreasing time spent through this step.

Thank you for your feedback regarding sentiment and language that comes through speaking directly with referees, while we understand that there are things that cannot be replaced, we are glad to have such a strong system in place to cover as much of the aspects required for a strong and compliant reference check.

Thanks again for your great review.

Hi Kathy, thank you for taking the time to leave such a positive review. It's great that you find Xref easy for both yourself and your referees to use.

In regards to your feedback about candidates checking their email to begin the process, you can let candidates know that you conduct references by email instead of phone and that you will begin the process by emailing the candidate themselves to submit the details of their referees. It's a quick process on their end.

This blog included in the link below covers a few FAQs candidates might ask, and it talks about the three simple steps candidates need to complete to get the process started.

Hope this helps!

Hi there, thank you for taking the time to leave your review.

We're glad to hear you find using Xref for your reference checking saves you time and money. Like you, many of our customers find the Xref platform easy to use and as you pointed out, our cloud-based software allows users to log in anywhere at anytime to raise a reference checking request or complete it as a referee.

Thanks again for leaving the review - if there is something we can improve on to earn 5 stars from you, please make sure to let us know.