Xref Pros and Cons

Hi Nessya,

Thank you for taking the time to leave a 5-star review! We’re glad to hear that you are enjoying using Xref to save time and reduce phone tag with referees.

Like you, many of our customers also love our suspicious activity feature. It enables them to dive deeper into the validity of a reference and feel confident in their hiring choices.

The ability to compare and contrast candidates using the competed reference reports is a handy tool our customers frequently use.

Thanks again for leaving a wonderful review.

Thanks for taking the time to leave such a detailed review, Rebecca. We’re glad you’re enjoying the many benefits of our simple, convenient, multi-lingual platform for your hiring.

Regarding your comment on requesting credits, we are always looking for ways to improve the service to our customers, you can expect some updates to the billing system soon.

With regards to your comment on standard templates for reference check questions, our ‘template builder’ tool can help you create customisable questionnaires that are compliant, role-specific and unbiased. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

Xref is passionate about ensuring the right people are recruited into the right roles so we’re pleased to hear that you’ve been able to experience the benefits of an automated platform, especially when it comes to international hiring.

Thanks again for your review!

Hi Lisa,

Thanks for taking the time to leave a review. We’re glad your People and Development team are able to save time by using Xref.

Like you, many of our customers find that using Xref to automate their reference checking process enables them to become more efficient and focus on other areas of their role that are of more interest or more value for your organisation.

In regards to your feedback around not being able to generate your own reports, would you be able to share more information about what you are not able to generate? That way we can provide you with personalised guidance, or we can let our development team know and they can add it to their product roadmap. Another option to assist with your reports challenge is to reach out to our friendly Customer Success team who are willing to help - you can reach them on support@xref.com

Thanks again for taking the time to leave a review Lisa.

Hi there, thank you for taking the time to leave a review.

We’re glad to hear you find using Xref easy and convenient. Our easy-to-understand reporting offers insights and analytics about candidates. Being a global organisation we securely and compliantly store data.

Thanks again for leaving a review.

Hi there,

thank you for leaving a review. Xref is proud to help our customers save time and offer simple solutions like reminders to keep your reference checks moving forward.

With regard to your feedback about notifications, we offer real-time updates so you can keep your reference checks moving forward as quickly as possible to hire top talent fast. If you reach out to our Customer Success team on support@xref.com they can assist you to tailor these updates to the unique requirements of your organisation.

Thanks again for your review.

Hi there,

Thank you for taking the time to leave a review and for such a positive recommendation. We're glad to hear you find Xref saves you time and increases efficiencies as your team do not need to chase candidates and referees.

With regard to your feedback around templates being lengthy, we do provide a recommendation on the ideal amount of questions a reference survey should have. You also have the option to create your own reference questionnaire, tailored for each unique role. This means you can determine the number of questions you wish to ask. If you need some help with your templates, our friendly Customer Success team can assist. Contact them at support@xref.com

We provide many different templates to allow for the vast array of roles and job requirements out there!

thanks again for leaving a review.

Hi Jonah, thank you for taking the time to provide a review, We’re glad to hear that you and your candidates find Xref simple to use.

As you have touched on, Xref allows employees to send a reference and not have to chase a referee or set up a time to make a call. This is invaluable when organisations are hiring globally as referees can respond in their own time.

Thanks again Jonah for leaving a 5-star review!

Thanks, Taylor, for sharing such a detailed review! We know how valuable time is for busy recruitment professionals, and we’re happy to hear that you’re enjoying the ease and time-saving benefits of our automated platform.

Regarding your comment on some emails not going through, while you’re right that it’s not something we can control, we could try resending emails from a different email address. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. Thanks again for your review!

Hi Andy, thank you very much for taking the time to provide such a warm review. It’s wonderful to hear that you find the platform reduces your administration tasks, and is fast and easy to use.

Regarding your comment around some candidates being hesitant to use Xref, we have a few resources that you could offer to your candidates including an FAQ blog (in the link below) or our support page https://www.xref.com/support

If they still cannot find an answer to their question and are looking for guidance on security or tech issues, your candidate can reach out to our Customer Support team support@xref.com with the same email they used to log in to Xref.

Hope this helps!

Hi there, thank you for taking the time to leave this review. We’re glad to hear that you find the Xref platform easy to use assisting you to improve time management.

Our template builder allows you to create unique reference questionnaires.

In regard to your feedback about editing questionnaires and criteria - you can edit a questionnaire if it has not yet been used, however we encourage you to create new questionnaires once one has been used. The reason for this is because Xref’s automated reference reports directly compare references for a certain role.

While we empathise that dual factor authentication can be annoying, we do this to ensure your data is kept safe and secure.

Thanks again for giving such a positive reference.