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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Nessya S.
NS
Talent Acquisition Partner and Operations Lead
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Takes seconds to trigger and all you have to do is wait for the completed reports. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing is missing from xref that I can think of right now Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi Nessya,

Thank you for taking the time to leave a 5-star review! We’re glad to hear that you are enjoying using Xref to save time and reduce phone tag with referees.

Like you, many of our customers also love our suspicious activity feature. It enables them to dive deeper into the validity of a reference and feel confident in their hiring choices.

The ability to compare and contrast candidates using the competed reference reports is a handy tool our customers frequently use.

Thanks again for leaving a wonderful review.

Rebecca Z.
RZ
Talent Acquisition Team Leader
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xref?

XRef makes it easy to request and receive references back quickly. Their interface is intuitive and straightforward. The reports generated are beneficial to our hiring managers to see if the reference was positive or not quickly. The AI is highly accurate. I would recommend XRef to any HR/TA team who has a high volume of reference checks to complete. As an added bonus, XRef can be used anywhere in the world so we have been able to use it for positions outside of Canada without any issues. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish there were an easy, in-app way to request more credits. Currently, we have to email our account manager every time we need new credits. This is fine but unnecessary - we don't need an interaction with a sales person when we have already committed to using XRef.

I would also like to see more "standard templates" for reference check questions - this would make it easier for us to quickly modify/adapt a new set of questions instead of having to design them from scratch. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to leave such a detailed review, Rebecca. We’re glad you’re enjoying the many benefits of our simple, convenient, multi-lingual platform for your hiring.

Regarding your comment on requesting credits, we are always looking for ways to improve the service to our customers, you can expect some updates to the billing system soon.

With regards to your comment on standard templates for reference check questions, our ‘template builder’ tool can help you create customisable questionnaires that are compliant, role-specific and unbiased. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

Xref is passionate about ensuring the right people are recruited into the right roles so we’re pleased to hear that you’ve been able to experience the benefits of an automated platform, especially when it comes to international hiring.

Thanks again for your review!

See how Xref improved
LF
Recruitment manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The time saving benefits to the People & Development team by implementing Xref has been extremely beneficial. The system is excellent Review collected by and hosted on G2.com.

What do you dislike about Xref?

There are no such dislikes, more around being able to generate our own reports Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi Lisa,

Thanks for taking the time to leave a review. We’re glad your People and Development team are able to save time by using Xref.

Like you, many of our customers find that using Xref to automate their reference checking process enables them to become more efficient and focus on other areas of their role that are of more interest or more value for your organisation.

In regards to your feedback around not being able to generate your own reports, would you be able to share more information about what you are not able to generate? That way we can provide you with personalised guidance, or we can let our development team know and they can add it to their product roadmap. Another option to assist with your reports challenge is to reach out to our friendly Customer Success team who are willing to help - you can reach them on support@xref.com

Thanks again for taking the time to leave a review Lisa.

Verified User in Pharmaceuticals
UP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to use, convenient, fast, and secure. Gives accurate data Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing, everything seems to be working. Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi there, thank you for taking the time to leave a review.

We’re glad to hear you find using Xref easy and convenient. Our easy-to-understand reporting offers insights and analytics about candidates. Being a global organisation we securely and compliantly store data.

Thanks again for leaving a review.

Verified User in Human Resources
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Saves time and I really like the reminders if the candidates haven't completed it yet. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It only notifies you after a certain number of days window. Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi there,

thank you for leaving a review. Xref is proud to help our customers save time and offer simple solutions like reminders to keep your reference checks moving forward.

With regard to your feedback about notifications, we offer real-time updates so you can keep your reference checks moving forward as quickly as possible to hire top talent fast. If you reach out to our Customer Success team on support@xref.com they can assist you to tailor these updates to the unique requirements of your organisation.

Thanks again for your review.

Verified User in Airlines/Aviation
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

XRef is such a fast and efficient service to use. It reduces the amount of follow up the TA team need to do with the automatic reminder emails being sent through to both the candidate and their referees. XRef allows us to capture detailed responses that help determine if the candidate is fit for the role! Review collected by and hosted on G2.com.

What do you dislike about Xref?

The templates are quite lengthy at times. These could be narrowed down Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi there,

Thank you for taking the time to leave a review and for such a positive recommendation. We're glad to hear you find Xref saves you time and increases efficiencies as your team do not need to chase candidates and referees.

With regard to your feedback around templates being lengthy, we do provide a recommendation on the ideal amount of questions a reference survey should have. You also have the option to create your own reference questionnaire, tailored for each unique role. This means you can determine the number of questions you wish to ask. If you need some help with your templates, our friendly Customer Success team can assist. Contact them at support@xref.com

We provide many different templates to allow for the vast array of roles and job requirements out there!

thanks again for leaving a review.

JH
Recruiter
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The simplicity of how the system works and easy to complete for our candidates Review collected by and hosted on G2.com.

What do you dislike about Xref?

some people don't always have email addresses for their reference Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi Jonah, thank you for taking the time to provide a review, We’re glad to hear that you and your candidates find Xref simple to use.

As you have touched on, Xref allows employees to send a reference and not have to chase a referee or set up a time to make a call. This is invaluable when organisations are hiring globally as referees can respond in their own time.

Thanks again Jonah for leaving a 5-star review!

Taylor B.
TB
Nursing Recruiter
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

What I like best is that the xref is coming from the candidate. I find that references are more willing to answer & answer quickly if it's been sent by someone they know. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only downside to using xref is that sometimes they do not go through to facility emails, which I know is a faciity issue but it makes the process longer. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks, Taylor, for sharing such a detailed review! We know how valuable time is for busy recruitment professionals, and we’re happy to hear that you’re enjoying the ease and time-saving benefits of our automated platform.

Regarding your comment on some emails not going through, while you’re right that it’s not something we can control, we could try resending emails from a different email address. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. Thanks again for your review!

Andy B.
AB
Employee Experience Partner
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It's fast, easy to use and takes a lot of admin out of my role. Review collected by and hosted on G2.com.

What do you dislike about Xref?

From time to time some candidates and hesitant to use, but it's generally good! Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi Andy, thank you very much for taking the time to provide such a warm review. It’s wonderful to hear that you find the platform reduces your administration tasks, and is fast and easy to use.

Regarding your comment around some candidates being hesitant to use Xref, we have a few resources that you could offer to your candidates including an FAQ blog (in the link below) or our support page https://www.xref.com/support

If they still cannot find an answer to their question and are looking for guidance on security or tech issues, your candidate can reach out to our Customer Support team support@xref.com with the same email they used to log in to Xref.

Hope this helps!

See how Xref improved
Verified User in Construction
AC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

ease of use and ability to track reference logins Review collected by and hosted on G2.com.

What do you dislike about Xref?

inability to edit questionnaires and criteria without Xref support tickets. Dual factor authentification each login Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi there, thank you for taking the time to leave this review. We’re glad to hear that you find the Xref platform easy to use assisting you to improve time management.

Our template builder allows you to create unique reference questionnaires.

In regard to your feedback about editing questionnaires and criteria - you can edit a questionnaire if it has not yet been used, however we encourage you to create new questionnaires once one has been used. The reason for this is because Xref’s automated reference reports directly compare references for a certain role.

While we empathise that dual factor authentication can be annoying, we do this to ensure your data is kept safe and secure.

Thanks again for giving such a positive reference.