Xref Pros and Cons

Hi there, thank you for taking the time to leave such a detailed review! We're glad to hear that using Xref saves you time - whether it be saving you time sending bulk references, reducing the need to chase candidates for their referees or playing phone tag with those referees.

Like you, many of our customers also like the ability to create their own tailored reference surveys, and they like the option of using our suggested templates if they need. Our unusual activity detection is highly valued by many of our customers as the added layer of compliance helps them feel confident in who they are hiring.

Xref's clear reporting helps our customers to compare and contrast candidates while reducing unconscious bias.

You make an excellent point about referees not answering the phone to unfamiliar numbers. In terms of completing reference checks outside of business hours, did you know with Xref 65% of our reference checks are completed outside of business hours? Being able to complete a reference check in your own time is especially useful for companies who do remote or overseas hiring.

With regard to your feedback around the number of email notifications you receive, our friendly Customer Success team can help you to turn that feature off. Please reach out to them at support@xref.com

Thanks again for the review. We're glad you are enjoying using Xref.

Hi Moyra, thank you for taking the time to leave us a 5-star review! We're glad that even as a new user, you are finding the Xref platform clear and easy to follow, allowing you to reduce the time you spend on reference checking.

Like you, many of our customers also love the ability to build templates for specific roles and customise the questions in a reference survey.

Our Customer Success team were very happy to hear you find the support they provide valuable.

Thanks again Moyra for taking the time to leave us this great review.

Thank you for taking the time to leave such a positive review. We’re glad to hear you find the Xref platform easy to use and that you find our suspicious activity flags valuable.

Like you, many of our customers also find they save time not having to play phone tag with referees. Our automated reminders follow up with nominated referees for up to 72hrs.

With regard to your feedback around email notifications when a reference is complete, this feature is automatically turned on for all our customers so perhaps it is getting caught up in a spam filter. Please make sure you add Xref to your safe senders list and if this issue persists, please reach out to our Customer Success team for assistance - support@xref.com Our friendly team are always happy to guide you.

In terms of your feedback for a simpler process to request an alternate referee, we have passed this feedback on.

Thanks again for taking the time to leave such a positive and constructive review.

Hi there, thank you for leaving a 5-star review. We’re delighted to hear that using Xref has saved you time and increased your hiring efficiencies to get new talent on board sooner.

Regarding your feedback about notifications, we want to ensure we can streamline your processes but don’t want to go overboard filling your inbox with notifications. In saying that, we have passed your feedback on to our Product Manager with a request to create a customised notification setting.

Thanks again for leaving a review.

Hi there,

thank you for taking the time to leave a review. We're glad to hear you find that Xref helps keep your reference checks simple and efficient with easy communication between candidate and referee.

With regard to your feedback about replacing references, our Customer Success team can help. Please contact support@xref.com for tips on having referees complete the checks sooner or how to replace referees quickly.

Thanks again for your 5-star review.

Hi there, thanks for your review!

We’re thrilled to hear that automated reference checks with Xref save you time and allow you to focus on other tasks as it happens in the background.

With regard to your feedback about notifications, you can adjust the frequency of those in your settings. Please reach out to our dedicated Customer Success team on support@xref.com if you would like assistance.

Thanks again for your review.

Hi Ambareen,

Thank you for taking the time to leave a review. We are glad you find Xref easy to use with valuable information, well laid out in an easy-to-read dashboard.

With regard to your feedback about constant reminders, we are happy to help you reduce the number of reminder alerts. Please reach out to our Customer Success team at support@xref.com

The reminder emails have been proven to be highly effective in terms of improving referee turnaround times ensuring quality reference reports are obtained as quickly as possible.

Like you, many of our customers find using Xref saves them time because they do not need to play phone tag. Referees can answer in their own time and do not feel put on the spot.

Thanks again for your review.

Thank you for taking the time to leave this review especially as such a long time user! We really appreciate your loyalty.

We are integrated with 40 different ATS which means our customers, like you, save time and enjoy a simplified process when requesting references.

Did you know that 65% of the reference checks submitted through Xref are completed outside of business hours? Our customers really appreciate that they don’t have to play phone tag or organise phone calls outside of their standard working hours.

As you pointed out it means faster turnaround time for completed references meaning offers go out quicker, reducing the time to hire.

Thanks again for leaving this great review.

Hi Sophie, thanks for taking the time to leave this great review. It’s wonderful to hear that you find using Xref a user friendly, easy and efficient way to get references.

As a result of our suspicious activity flags, many of our customers feel they can trust the references they receive.

Like you, our customers find that using Xref eliminates the need to play phone tag. In fact 65% of our reference checks are completed outside of business hours, and the average reference checks are completed in around 18hrs meaning our customers get results faster.

With regard to your feedback around short word counts, typically a higher word count means the referee is more engaged with the candidate giving more detailed insights.

Thanks again for taking the time to leave a review.

Thank you, Julia! We appreciate you taking the time to write this great review.

We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration.

With regards to your comment on senior executive appointments, we’d like to share that many of our clients are happy with the way our ‘Unusual Activity’ features helps them detect any suspicious activity when reference checking for roles at the top level. Our template builder tool can also help you build questionnaires suited for senior roles.

We’re so pleased you’re finding the time saved from reference checking valuable and freeing you to focus on more people-related tasks.

Thanks again for your review.