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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

4.6 out of 5
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447 Xref Reviews
4.6 out of 5
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4.6 out of 5
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Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Verified User in Construction
CC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how fast and convenient the process is to obtain reference from candidates, especially in the high volume space. It's also great that Xref notifies the candidate and the reference that a reference is due. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It is hard to navigate when you want to add an additional reference , it would also be nice if it notifies the receiver for a longer duration Review collected by and hosted on G2.com.

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Giorgia B.
GB
Talent Aquisition Advisor
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The Ability to get references done efficietly, being able when high volume recruting. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not being able to change the reference details if one reference cant complete it. Review collected by and hosted on G2.com.

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Ally T.
AT
Talent Acquisition Specialist ANZ
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring managers are impressed with the speed and reports.How quick it is to recieve reference's back, the hassle free, no needing to call candidates and references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I can't think of anything at this stage. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Editedit

Thank you for sharing your review, Ally.

We're thrilled that Xref’s automated referencing has helped your team save valuable time. We’re also glad to hear that our detailed, easy-to-read reports help your hiring managers effectively assess candidates’ skills and core competencies.

We appreciate your feedback and are delighted that Xref has been able to take the hassle out of reference checks and candidate follow-ups for you.

Thank you for choosing Xref!

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Kaedla H.
KH
Team Leader, Employee Relations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

The service from customer relationship managers. They seek to understand the organisation and provide really valuable insight into how to get honest, reliable and useful responses from employees so that the organisation can continute to grow and learn. The surveys are very user friendly and we often see a high response rate due to this. I really like enjoy using the dashboard and data set that is created. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Being able to customise some of the questions would be great. I know customisation is possible with a fee but if it was possible to have additional optional questions that the company could select from that would help a lot. Review collected by and hosted on G2.com.

Response from Sanchita Kadambari of Xref
Editedit

Hi Kaedla,

Thank you for your detailed review. We are thrilled you have had such a great experience using Xref Engage, with honest, reliable and useful responses, gaining valuable insight from our user-friendly platform. We have passed on your glowing review of our team as well.

With regard to your feedback around customisable questions, many of our customers like to tailor their surveys so they receive insights that directly focus on their own organisational goals. We do charge a fee for this because, in terms of ROI, the benefit to the organisation is that they are clear on the steps to take to achieve their goals. Our team work very closely with those organisations who choose to do this, providing detailed insights on how to get best results from a survey.

As you have identified, Xref Engage excels at providing data and actionable insights about how to keep your employees engaged and happy at work, ultimately having a positive impact on your organisation.

Thanks again Kaedla for your review.

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RL
Talent Acquisition Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The simplity of sending reference request Review collected by and hosted on G2.com.

What do you dislike about Xref?

Can be expensive tool with bulk recruitment Review collected by and hosted on G2.com.

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Tibo 🌏 T.
TT
Talent Acquisition Lead | Esri Australia & Esri South Asia Groups
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
Xref
Response from Shieanne Dcruz of Xref
Editedit

Thank you for leaving your review, Tibo! We know how valuable time is for busy professionals and we’re happy to hear that you’re enjoying the ease and time-saving benefits of using Xref.

We’re glad to hear that you’re making the most of the People Search tool, which allows you to compliantly collect and store referee data that can be used to build a talent pipeline for quicker hiring.

Thanks again for your review.

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MK
Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref extremely easy to use. I love that setting up a reference check doesn't take too much time, and once the the information is in the system, Xref quickly takes care of the automation and sending our periodic reminders. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I really don't have anything negative to say about this platform. It has worked flawlessly for our organization. For me, the best feature is the ability for referrals to includes their information to explore future opportunities. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Editedit

Thank you for your glowing review, Manoj. We're thrilled to hear that you find our platform extremely easy to use and our automated software works flawlessly for your organisation.

We agree that one of the key benefits of using Xref is its ability to flag suspicious candidate activity. Our goal is to help time-crunched TA professionals save time and streamline their recruitment processes. We're here to ensure Xref continues to deliver these benefits and more. Thanks again for choosing Xref!

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The interface is intuitive, easy-to-use making the onboarding process smooth for both employers and candidates Review collected by and hosted on G2.com.

What do you dislike about Xref?

The pricing structure is on the higher side. This would be more noticible for those with less frequent hiring needs, like smaller organisations. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref
Editedit

Thank you for your positive feedback. We're glad to hear that you find Xref Engage's interface intuitive and easy to use for both employers and candidates. Our goal is to help time-crunched clients save time and streamline their recruitment processes. We're here to ensure Xref continues to deliver these benefits and more. Thanks again for choosing Xref!

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Verified User in Food & Beverages
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

They follow up candidates to respond, offer insightful information, save me time as a recruiter when it comes to chasing referees. Easy to use. Provide information if Review collected by and hosted on G2.com.

What do you dislike about Xref?

The word count feature and negative/neautural/positive section, this doesn't add up to the sentiment of what is being captured most of the time. Review collected by and hosted on G2.com.

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Mia B.
MB
Talent Acquisition Team Leader
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
Xref
Response from Annalise Richardson of Xref
Editedit

Thank you for taking the time to provide this wonderful review. It’s great to hear that you find the platform easy to use and that it saves your team time. We’re also glad you find value in our fraud detection feature.

Regarding your comment around single sign on, this functionality is available for our customers who use Gmail and it will be available for other email services in our next release. Please keep an eye out!

Thank you again for leaving your review.

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Pros and Cons Details
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