Xref Pros and Cons

Hi Sara, thank you for taking the time to leave a review. We will definitely pass on your lovely feedback to Jess and James. They will be so delighted by your kind words.

We’re thrilled to hear you find Xref easy to use and that it saves your hiring managers time. Like you've pointed out, written references allow for more detailed responses compared to over the phone.

Regarding your request to see what candidates see in the Xref platform, our Customer Success team can give you a demo if you like? Please contact support@xref.com and the team can organise a time with you.

Thanks again for your 5-star review Sara!

Hi there,

Thank you for your review. It's great to hear you find Xref easy to use and are able to request and share your references with ease. With regard to your feedback about requiring a code to log in, this is part of our 2-factor authentication and it helps to keep your data safe and secure.

Thanks again for your review.

Hi there,

Thank you for your 5-star review. We are thrilled that you are able to find genuine candidates by using Xref and find value in the consistent follow ups, allowing you to hire accurately and efficiently.

With regard to your feedback around the number of questions for certain roles, you can tailor your questionnaires to each role. Xref provides best practice guidance around survey length but you are welcome to make a survey longer or shorter depending on your needs. For assistance with this please reach out to our friendly Customer Success team who can help - support@xref.com.

Thanks again for your review!

Hi Swapna,

Thank you for taking the time to leave a 5-star review! We're thrilled you find Xref a good, easy and convenient platform to use that saves you time.

The bulk reference request is one of the features our customers like the most, allowing them to send up to 100 references in one go, meaning you don't have to send references separately.

You can also send all your pre-employment checks in one go with your Xref reference and this means you don't have to send your reference checks separately, allowing you to secure feedback fast and reduce time to hire.

Thanks again for your review Swapna.

Hi Maleeha,

Thank you for leaving a 5-star review. We're happy to hear that Xref has easy steps to follow and saves you time when requesting a reference. Like you, many of our customers find Xref a convenient solution that reduces the need to chase referees or play phone tag.

Thanks again for your glowing review Maleeha!

Hi Samantha,

Thank you for taking the time to leave a 5-star review. We are excited to hear that you find Xref to be a very good reference tool that is easy to use and provides you with valuable feedback and insights.

We appreciate the feedback you have given with regard to emails going into junk folders. Our recommendation is to let your candidates know they will receive a reference check request via email and that they should keep an eye out for that. If they haven't received it from you in a certain amount of time, they should check their junk email folder. You can also encourage candidates to mark Xref as a safe sender.

It can also be helpful to have your candidates pass the same information on to their referees so the referees know to expect an email from Xref and can mark us as a safe sender.

Like you Samantha, many of our customers say Xref saves them time by reducing the need to play phone tag and do manual, over the phone references. This means organisations using Xref also receive better feedback and insights as the referees can consider their responses as they were not caught on the spot by a phone call.

Thanks again for the 5-star review Samantha!

Hi there,

Thank you for taking the time to leave a review. A reference check with Xref is as easy as clicking a button! Our aim in automating references was to save time and simplify the tedious parts of a recruiter's job.

Our detailed, yet easy-to-read reports help you to understand the skills and core competencies of each candidate, allowing you, if necessary, to compare and contrast them with ease.

With regard to your feedback about responsiveness with your Applicant Tracking System, would you please let us know which system you use? Our Customer Support team are here to help at support@xref.com

Thanks again for your review.

Hi John, thank you for taking the time to leave a review.

We are so thrilled to hear that Xref solves a key issue for you in that our platform helps conduct background checks on your candidates. Having peace of mind and confidence in who you are hiring is so important.

Our suspicious activity feature has helped many employers make informed decisions about who they hire.

Like you John, 95% of our customers say Xref is easy to use and saves them time as they are able to create a reference request quickly and allow it to be completed in the background while they do other tasks.

Thanks again for your review.

Hi Teresa,

Thank you for leaving a review.

We are happy to hear that you found using Xref to be straight-forward and super easy. Our automation saves our users time in the reference checking process, creating efficiencies to help reduce time to hire.

With regard to your feedback about creating your own questionnaire, you are welcome to customise your own template by selecting from a range of best-practice questions or you can write your own. If you are having trouble, please reach out to our Customer Success team on support@xref.com as they can show you how and give you hints and tips for best results.

With regard to your feedback about having the reports emailed as a PDF - we aim to keep all completed reference check reports secure in our ISO27001 certified and GPDR compliant platform. This also makes it easy to find and refer back to later. However, you can download a report, please speak with our Customer Success team who can show you how.

Thanks again for leaving a review Theresa.

Hi Liza, thanks for taking the time to leave a 5-star review. We're glad to hear that you find using Xref to be simple and flexible with results coming in quickly, overall improving productivity and saving your time.

Like you, 93% of Xref users would recommend our product to other people and we are very thankful for that.

With clear reports to compare and contrast candidates, Xref removes implicit bias and helps you to be confident you are making the right decision when hiring.

thanks again for leaving such a wonderful review Liza.