Xref Pros and Cons

Thank you for taking the time to share your review with us.

We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform which includes not having to play phone tag or chase after referees.

Like you, many of our customers like our suspicious activity feature that help recruiters hire with confidence.

With regard to your comment on creating new templates, our friendly support team would be happy to assist you. Please feel free to contact us on support@xref.com.

Thanks again for sharing your review.

Thank you for providing such a great review. We know how valuable time is for busy professionals, and we’re happy to hear that you’re enjoying the convenience and time-saving benefits of the user-friendly platform.

Regarding your comment on understanding the sentiment analysis, if you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

Thanks again for leaving a review!

Thank you for sharing your feedback! We're thrilled to hear that you find Xref quick and easy to use for reference checks.

Regarding your comment on getting in touch with customer support, may we request you to reach out to us at support@xref.com and we will take up your concerns as priority.

It's great to hear that Xref is saving you time by streamlining the reference check process. Thanks again for your review.

Thank you for sharing your feedback with us. We're glad to hear that you appreciate the automated messaging and reminders, as well as the templates.

Regarding your feedback on the domain issues you are facing, you could reach out to your customer success manager or support@xref.com for assistance in this area. We would be happy to help where possible.

We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

Hi John,

Thank you for your review! It’s great that Xref has helped you project manage the reference checking process end-to-end.

We love to hear how candidates have used Xref to secure a job, so your experience of being able to remind your reference to complete the check is great! We're so pleased Xref was able to speed up the hiring process for you.

Regarding your feedback about scheduling calls, we will pass this suggestion on to the product team, but most of our customers find that reference checking online is sufficient. We also find that written reference checks provide 60% more insights than phone calls because those providing a reference don't feel they are being put on the spot. Another benefit of online reference checking is that they can be completed at a time that suits the individual.

Thank you so much for your review, John!

Hi Luisa,

Thank you for taking the time to leave a review. We are glad to hear you like the automated reference checking process Xref offers, especially one that is led by the candidate as it reduces administration for your organisation.

With regard to your feedback about the employment gaps, you can customise the questions in your reference template so you can ask specifically about this area. Please reach out to our Customer Success team as they would be happy to assist here - support@xref.com

With regard to your feedback about uploading and updating a pdf reference, your Customer Success Manager is happy to help. Please reach out to support@xref.com

As a bit of background, the reason we try to encourage users to give a reference via our platform is because we have multiple layers in place to ensure the legitimacy of the reference and keep information secure, for example, our unusual activity detection. In addition, by completing a check via the Xref platform rather than a pdf, it is faster and easier for results to be compiled into easy-to-understand graphs so you can compare and contrast feedback with ease, meaning you reduce time to hire and secure those top candidates quickly.

Like you Luisa, many of our customer love using Xref because the automation saves them time and reduces their need to chase candidates and referees to complete a reference check.

Thanks again for leaving a review!

Hi Evan,

Thank you for your review. We are thrilled to hear you find Xref to be convenient and simple to use, saving you time. Like you, many of our customers also love the Unusual Activity detection feature to gain peace of mind and confidence in their candidates.

Thank you for your feedback around the interest to see why a referee may not complete a reference once they access it. There are many reasons why someone may not complete a reference check and we can see how this insight could be valuable to you.

We have passed this feedback on to our development team, however it may be hard for these types of insights to come to light as it relies on a referee to share why.

Thanks again Evan for taking the time to leave a review.

Hi Natalie,

Thank you for taking the time to provide a review. We are thrilled to hear that you find Xref to be a game-changer saving you time and money by fast-tracking your recruitment. With detailed insights, you can make confident hiring decisions and our Unusual Activity detection helps you monitor the validity of the results.

With regard to your feedback about registering candidates on your behalf, we are aiming to save organisation's time by putting the onus of the reference check back onto the candidate. However, we understand your position. We have passed this feedback on to our Development team. Your candidates are always welcome to speak to our friendly Customer Success team to help enter in their referees.

Our Customer Success team can be contacted on support@xref.com.

In terms of English as a second language, Xref is multi-language so you can send a reference check in one of our other languages if that would be of assistance. So you can request referees in the candidate's native language and receive responses in another different language.

Thanks again for your review Natalie.

Hi Cisco,

Wow this review really made our day - thank you for taking the time! We are so happy to hear that you find Xref to be a beneficial tool for checking references. Like you, 93% of our users find Xref easy to use, saving them time. We have passed your praise onto the team.

We take pride in offering our customers the complete package of efficiency, productivity and support. We know that there are often alot of moving parts when you hire someone so it's important to maximize the communication efficiency between organization, candidate and reference. We want everyone who uses our platform to have a positive and professional experience.

Thanks again for your lovely review Cisco.

Hi Brittany,

Thank you for taking the time to leave us a review. We are glad to hear you find value in customizing your questions to suit your unique needs and taking advantage of our additional pre-employment background checks.

With regard to your feedback about sending two different templates to one candidate, please reach out to our Customer Success team who would be happy to assist you with sending different checks to one candidate. You can reach them at support@xref.com

Xref helps organizations just like yours Brittany to quickly and easily send reference and pre-employment verifications and receive feedback and insights all in one place. Automation means you don't have to manually send this information, saving you time and reducing time to hire.

Thanks again for your review Brittany