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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Hospitality
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I love using Xref! In the hospitality sector, it is hard to connect with references. This is an efficient and effective way to receive references and stores the data. It saves a lot of time on the team and we are able to use that time recruiting. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Only downside is that you are not speaking to the person directly. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review.

We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow.

Regarding your comment on not having direct human interaction, we have heard from many clients about the usefulness of our sentiment analysis tool. The tool has an algorithm that measures a referee's 'tone of voice'. It picks up on the positive, neutral, and negative language used by the referee to give you an indication of the candidate's performance, reducing the chance for a reference to be misinterpreted.

Xref is passionate about ensuring the right people are recruited into the right roles so we strive to make it as efficient and intuitive as possible.

Thanks again for sharing your review.

Verified User in Security and Investigations
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref Engage is an easy to use system that allows me to obtain employee data rapidly. The company also provides top notch support for their product. I frequently use there products, and I found it exceptionally easy to adjust it to any situation I require. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I personally like all of the products that I have used from Xref. There are only areas of minor polish required, such as the ability to split the one text box into multiple to ease filtering comments from very large surveys. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to leave a review. We are glad to hear that you find value in the user-friendly platform. Our easy-to-use surveys can help you tailor the survey questions to the needs of your organisation in order to get the best results.

With regard to your comment on splitting text boxes, the Word Cloud can be a great tool for capturing comments in very large surveys. Alternatively, you’re welcome to get in touch with our helpful support team to discuss your concerns, if you would like assistance.

It’s great to hear that Xref can help you save time and hear the voice of your people. Thanks again for sharing your review.

Verified User in Mental Health Care
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

X-ref has made obtaining references for our incoming staff much easier Review collected by and hosted on G2.com.

What do you dislike about Xref?

nothing at this time it has made my job easier Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review with us.

We’re glad to hear you’ve been able to experience some of the many benefits of an automated platform. We’re all about helping professionals like yourself make the most of your recruiting time. Thanks again for sharing your experience.

DK
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

How easy it is to use. the metric. Information about IP address being used more than 1 time. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not able to change or add a reference. Any edits Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your feedback, Dorothy! We're thrilled to hear that you find it easy to use and agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity.

Regarding your comment on changing reference requests, The ‘Replace’ button in Xref allows you to ask your candidate to submit the details of another reference provider. If you would like any assistance in this area, feel free to reach out to our support team at support@xref.com.

We know how difficult and frustrating it can be to chase referees, so it’s great that you’ve been able to recognise the advantages of an online process.

We’re all about helping professionals as you focus on the important aspects of your role. Thanks again!

ML
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Such a great system! Has streamlined and imrpoved our recruitment turnaround process significantly. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No bad things to say about XRef - Love the system! Cant fault it. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to write this glowing review, Madie.

We’re glad to hear you’ve been able to experience some of the many benefits of an automated platform. We are all about making the process more streamlined and secure so professionals like yourself can make quicker and confident hiring decisions.

Thanks again for sharing your review.

MC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The Xref team are capable, professional and readily available. They are considered, easy to engage with, are committed to the best outcomes and have a 'can-do' attitude. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I haven't come up with anything I dislike about Xref Engage as yet. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to write this wonderful review, Merryn; it means a lot to us. At the heart of Xref Engage is a group of seasoned professionals who understand the challenge of improving culture and bringing about positive outcomes. We are thrilled to hear about your experience with the Engage platform and support team.

Thanks again for your review.

Adam E.
AE
People & Culture Business Partner
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

An easy to use interface for both the candidate and company. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Once a request is raised you can't change the number of reference sought. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review, Adam.

We're glad to hear that you find Xref's interface easy to use for both candidates and companies. Xref aims to streamline the reference checking process and save time for both candidates and companies, so we're pleased to hear that it's benefiting you in this way.

Thanks again for sharing your review.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

How the automation allows us to enter a candidate's information and Xref takes it from there. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We burn through credits too fast! But that's a good thing because we're using it so much! Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review. It’s wonderful to hear that you’re making the most of all that the Xref platform has to offer. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity.

Thank you for your review and for choosing Xref to help streamline your reference checking process!

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to use and integrate with an ATS, quick responses by referees Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing stands out above other reference checking systems in what I have used Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration.

Ensuring quick responses from referees is a key benefit of using Xref, and we're glad to hear that it's helping you obtain reference check responses promptly.

Thanks again for your review.

JB
Resourcing Advisor
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Being able to request a reference check quickly. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The update emails are a little bit too frequent. Waiting for email for code to login is annoying Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

Hi Jonah,

Thank you for your review.

Xref allows you to create and send a reference request in as little as 30 seconds, with results received on average in 18 hours. This saves time and adds convenience to the reference checking process.

With regard to your feedback about email frequency, we like to encourage faster turnaround times to reduce time to hire. However, in this this busy environment, we understand. You can reach out to our Customer Success team on support@xref.com and they can assist you to update your email reminder frequency.

By emailing reference checks, Xref offers a functional solution avoiding the need for phone tag.

Thanks again for your review Jonah.