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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Health, Wellness and Fitness
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

The opt in option for references who may be interested in work opportunities themselves

The integration with our ATS is great.

Customer service from the team with tips and tricks on reference questions etc. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Could make some improvements such as sms notification to the candidate and the ability to update, create and amend the questionnaires yourself.

Expensive for what it is in comparision to other systems on the market Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thanks so much for your review - we're so glad to hear the ATS integration is working well and you're happy with the support provided by our customer success team. It's also good to know you're benefitting from the assurance of our unusual activity feature that detects potential fraud.

We are always looking for opportunities to enhance and improve our services, so we appreciate your suggestion about adding SMS updates as a feature

Thanks again for taking the time to share your feedback!

Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It's really user friendly on all angles, the employer, the candidate and their references. It's also quite interactive. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It sometimes glitches or corrupts a file which then means the candidates selected reference needs to go through the process again. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

We love to hear our customers sharing their experiences of the Xref automated platform so we’re glad to hear you find the Xref platform easy to use. Our main goal is to simplify the reference checking process for everyone involved.

Regarding your comment on the glitches you face, we havent received such complaints but are happy to help should you face it again. Our wonderful customer support team would be happy to assist you. Feel free to reach out to us at support@xref.com.

We’re all about making the reference checking process for everyone involved. Thanks again for leaving us a review.

Verified User in Health, Wellness and Fitness
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Very good tool for the reference completion at ease and flexibility of referees working different shifts/time zones and locations. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The navigation can be bit difficult at times as there arent links between the candidates and survey dashboards. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to leave your review.

We're glad to hear that using Xref saves you time. In terms of completing reference checks outside of business hours, did you know with Xref 65% of our reference checks are completed outside of business hours? Being able to complete a reference check in your own time is especially useful for companies who do remote or overseas hiring.

Thanks again for the review. We're glad you are enjoying using Xref.

WM
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how intuitive Xref is. You require almost no training to use the platform. I rarely have candidates having trouble using the site. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I do not like how you have to have a verification code to login. Should just be email & password. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for you feedback, Whitney.

In our 2023 Customer Satisfaction Survey 93% of our users completing the survey expressed satisfaction in our platform and service. We strive to make our platform as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

Regarding your comment on the verification code for logging in, we have that as a security feature so our system can ensure compliance and safety.

Like you, many customers find significant value in our talent pool feature, we’re glad you’re benefiting from it. Thanks again for your review.

AD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The survey platform is easy to use and administer.

The report results are easy to interpret.

IT's fabulous to be able to have an evidence based confienital survery staff can trust. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Having 2 platforms to login to - administer and report. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to leave a review.

We are glad to hear that you find value in the user-friendly platform. Our easy-to-use surveys can help you tailor the survey questions to the need of your organisation in order to get the best results.

Decades of experience in giving employees a voice, enables us to tailor data-driven surveys to drive real organisational change so we’re happy to hear that Xref Engage is helping you cultivate a strong, positive workplace culture.

Thanks again for your review.

Verified User in Health, Wellness and Fitness
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

XRef is Reliable and easy to use for both us in P&C as well as our hiring managers Review collected by and hosted on G2.com.

What do you dislike about Xref?

I understand that it is for privacy reasons, but it is fustrating that we cannot resend the request once it has been made. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review. We're glad to hear that you find Xref reliable and easy to use for both your P&C team and hiring managers.

Time is valuable for busy professionals like yourself, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

DB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Excellent customer service & cost effective Review collected by and hosted on G2.com.

What do you dislike about Xref?

We have experience no downsides in our work and relationships with Xref Engage Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review of Xref Engage!

At the heart of Xref Engage is a group of seasoned professionals who understand the challenge of improving culture and bringing about positive outcomes.

We are proud that Xref Engage can support you to hear the voice of your people across the country.

Thanks again for your review!

Verified User in Civil Engineering
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to see updates on where references areat, great to see IP address, nice to see other peolpes refs in team as well Review collected by and hosted on G2.com.

What do you dislike about Xref?

logging in requires a code each time, can be time consuming Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review.

It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform. We know the importance of robust reference checking so we’re glad to hear that the usual activity notification, real-time updates and customisable reference templates have been helpful to you.

Thanks again for your review.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

X-Ref is very user friendly.

Easy to Navigate.

Like the Alerts if anything looks suspicious about references.

Like the reminders given to the referees and to the business.

If contact them for any advice - Good customer service received. Review collected by and hosted on G2.com.

What do you dislike about Xref?

At this time not found anything I dislike about it. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive feedback! We're glad to hear that you find Xref user-friendly. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity.

It’s wonderful to hear that you’re making the most of all that the Xref platform has to offer. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role, as you’ve mentioned.

Thanks again for sharing your review!

KM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Dont have to play phone tag with the references and waste either one of our valuable time Review collected by and hosted on G2.com.

What do you dislike about Xref?

It doesnt adapt to phones or tablets. Really only good for use on a computer. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your review, Keeley.

We're glad to hear you find Xref saves you valuable time as you don’t need to chase candidates and referees.

In our recent 2023 Customer Satisfaction Survey 93% of our users completing the survey expressed satisfaction in our platform and service. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

Thanks again for your review.