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Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)
Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)
Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)
Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)
Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)
Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)
Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)
Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)
Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)
Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
PH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It's so much faster than doing manual checks, user friendly Review collected by and hosted on G2.com.

What do you dislike about Xref?

Probably - not being able to tailor each questionnaire easily Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review, Peri. We're glad to hear you find Xref saves you time. We know how valuable time is for busy professionals and we’re happy to hear that you’re enjoying the ease and time-saving benefits of using Xref.

Regarding your comment on tailoring questionnaires, if you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact us on support@xref.com.

Thanks again for such a positive review.

Verified User in Transportation/Trucking/Railroad
AT
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how easy XRef is to use, and is simple for candidates as well. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes the statistics regarding the negative language used in a text may not be accurate. At first glance, it may seem like a bad reference, but in reality, it may not be the case. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience with Xref! We're thrilled to hear that you find our service easy and effective.

We appreciate your feedback regarding the accuracy of the statistics. We’ve designed our sentiment analysis to listen to the tone of someone's voice when they talk about something. It aims to understand tones of affirmation and enthusiasm to figure out if the person's feelings are positive, negative, or neutral.

Xref is passionate about ensuring the right people are recruited into the right roles. Thank you for choosing Xref!

JH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ease ofuse for both clients and candidates Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes the level of remainders for candidates can cause negative feedback Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to leave a review, James.

We’re glad to know that you find our online reference checking tool easy to use. Our aim in automating references was to save time and simplify the tedious parts of a recruiter’s job.

With regard to your feedback about notifications, you can adjust the frequency of those in your settings. Please reach out to our dedicated Customer Success team at support@xref.com if you would like assistance.

Thanks again for your review.

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Super easy to use with or integration with Expr3ss. I frequently use Xref each day in my work as a recruiter, usually putting through over 15 candidates through XRef with two referees. Implementation, along with the number of features creates a smooth process. The reports are very easy to use/read for our hiring managers. The customer support is really quick and helpful when needed. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I think it would be nice to give the user the exact reason why a reference is unobtainable so this can be explained to the candidate. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your review!

We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration.

With regard to your comment on the exact reasons for references being unobtainable, it may be helpful to know 'unobtainable' means that all reminder emails have been sent to the referee but they have not completed a reference. Reminder emails are sent at 24, 36 and 48 hours to both the referee and the candidate. In such a situation, the candidate can either follow up with their referee or submit details of an alternative referee.

We’re all about helping professionals like yourself make the most of your recruiting time. Thanks again for sharing your experience.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

IT can be completed at anytime, on a number of platforms that do not inconvenience the referee and the recruiter is not held up making numerous calls trying to connect to get only a few words per answer. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The new version dashboard is limiting in the info visable can not see the internal reference note Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to review us.

We're glad to hear that Xref is helping to eliminate delays and streamline the referencing process for you. In fact, 65% of our reference checks are completed outside of business hours.

Regarding your dashboard view, if you set your surveys out per role, it will allow you to see this the info on the requests dashboard. If you would like some assistance in this area, feel free to reach out to our customer support team at support@xref.com.

Thanks again for your review.

Verified User in Transportation/Trucking/Railroad
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

- Timely updates

- User friendly

- Easy to navigate

- Good reporting Review collected by and hosted on G2.com.

What do you dislike about Xref?

- Will be good to have some objective questions to see the response, and match to the subjective ones Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your excellent review! We're thrilled to hear you're enjoying the benefits of Xref's automated platform, like timely updates, a user-friendly interface, and valuable insights.

Regarding your comment on comparing questionnaires, if you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them on support@xref.com.

We’re all about helping recruiters improve their HR processes so it’s great to hear Xref is driving a good onboarding experience for your hires.

Thanks again for your positive feedback.

Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I've been using XREF for reference checks for 2 years now. It is user-friendly, making it

I have no complaints about XRF. easy to request, track, and receive updates on candidate references. It simplifies the process, saving time and keeping everything organised. Plus, the real-time updates on reference statuses are incredibly handy, especially when managing multiple candidates. Overall, XREF is my go-to for staying on top of reference checks, with its efficient features making my job a breeze. If you're a hiring professional looking to streamline your workflow, I highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I have no complaints about XRF it works really well for me. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience! We're thrilled to hear that you find our platform user-friendly and efficient in simplifying the reference check process.

Our real-time updates aim to make managing multiple candidates easier for you. We strive to make our platform as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

We appreciate your recommendation and are here to support you in any way we can. Thank you for choosing Xref!

Verified User in Manufacturing
IM
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref has absolutely freed up my time to focus on other high value recruiting tasks. Customer support has also been very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing notable to mention, I wouldn't suggest any changes. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your great review! We're glad you like how customisable Xref's questionnaires are.

We're always working to make our platform easy to use, so you can focus on your important work.

Thanks again for your review!

Verified User in E-Learning
UE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how easy it integrates into our ATS, Greenhouse. It's super easy to send out the form, done in just 1 click. No more having to chase down references manually one by one and scheduling calls between managers to review. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes the link doesn't work in Greenhouse and you have to log into XRef and send them manually. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review. We're thrilled to hear that Xref has simplified the reference checking process for your high-volume requirements.

Regarding your comment on the integration with Greenhouse, feel free to reach out to our friendly customer support team at support@xref.com to assist you in checking the integration set up.

We’re all about saving HR teams from having to chase references, so that’s great to hear! We’re so glad you and your team are benefiting from the ease, efficiency and insights of the platform. Thanks again.

Verified User in Transportation/Trucking/Railroad
CT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Good user experience, quick and easy to action Review collected by and hosted on G2.com.

What do you dislike about Xref?

The interface for creating a customised questionairre is ridiculous and I never use it Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for your feedback. It’s great to hear that you are finding our platform easy to use. We strive to make our platform as efficient and intuitive as possible.

Thanks again for using Xref.