Wipro Salesforce Practice Reviews & Provider Details - Page 2

Describe the project or task Wipro Salesforce Practice helped with:

When we first implemented Salesforce, it was quite difficult to comprehend and we found a lot of problems starting up. By working with CloudSocius, we were able to quickly determine what was causing us problems and get those issues fixed. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

CloudSocius' helpful nature is required when implementing a new system and they were really good in that sense, coming over to our office and helping us understand the changes that were happening. They are always willing to help, so having a handy member on your side is essential. Review collected by and hosted on G2.com.

Describe the project or task Wipro Salesforce Practice helped with:

CloudSocius helped us implement Salesforce CRM and really get into using it on a daily basis, going through the processes and being our first port of call when we needed any assistance. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

CloudSocius made everything easier to understand, ensuring they completely understood what it was we were trying to achieve and made sure we got the results needed. Review collected by and hosted on G2.com.

Describe the project or task Wipro Salesforce Practice helped with:

Our team needed a cost effective solution to carry out a project and they were able to lead us to it through multiple strategies that improved worker and customer experiences. I really felt that they took a lot of effort into helping us deliver results and really worked to make sure that we understood everything that they were doing along the whole process. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

They offered cost effective solutions that really minimized cost and delivered right solutions for our team/ They led us to it without compromising the time that it took for us to understand the whole process. That is why I think they are special and a game changer. I recommend them for your customer relationship management needs. Review collected by and hosted on G2.com.

Describe the project or task Wipro Salesforce Practice helped with:

Provided out-sourced excellence and administration of our accounting product. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

Professionalism, response time, timeliness, excellent staff, well versed. Review collected by and hosted on G2.com.

Describe the project or task Wipro Salesforce Practice helped with:

I worked with them on a 11 months implementation project .. It was a great experience. They were on top of the things and fast turn arounds. But, Whenever we had performance issues in the managed package down the road, Its always challenging to even reach a contact and have them engaged to even look for.

So, Learned the hard way, to get a good support contract in place. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

Marching-ahead guiding the whole team towards the milestone. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

We had utilized other support partners for our Workday implementations and weren't satisfied with the level of expertise or the end-result in our Workday tenant. When we looked at other provides for implementing our phase 2 and 3 implementations we selected Appirio and were so satisfied that we transitioned with their cloud-support services. In addition we have completed an SOW's for an implementation for a recent France acquisition. We have two designated Workday professionals at our organization so resources are limited. Appirio has truly partnered with us in both urgent cases as well as new configurations. They feel a part of the Rosetta Stone family and take our concerns to heart. Review collected by and hosted on G2.com.

What do you dislike about Wipro Salesforce Practice?

They recently started providing some off-shore support and at times we struggle with the lag-time in responses and the time-zone differences when testing in our sandbox tenant. We are currently looking at alternate solutions like sandbox exemptions and other options. Appirio is very receptive to the feedback and is working to address. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

Appirio's US based teams are great. Very knowledgable and working to provide top notch solutions to meet our business needs. Although not necessarily a large Salesforce or Appirio customer, we did receive a level of attention and support that a large customer would receive. The sales staff and analytical staff listened to our needs and requirements including project needs such as cost containment and timing. The project management staff worked closely with us to ensure we were meeting requirements and balancing all other project requirements. They also joining out best practices and solution alternatives to customization requests. Review collected by and hosted on G2.com.

What do you dislike about Wipro Salesforce Practice?

While we needed to use off-shore resources to contain costs, it was my least favorite part of using Appirio. They did deliver features as promised and as defined at time of submission. The US team did a very good job of abstracting us away from the off-shore resources, but after we started deeper review of the off-shore developed code, we found some items of concern. This is not a reason to not use their off-shore resources, but should be a warning to monitor the output closely, specifically in terms of maintainability if you desire your company's development team to take ownership as we did. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

The way it eases user's experience in filling out the timesheet application is the best. The UI is user friendly and simple. Review collected by and hosted on G2.com.

What do you dislike about Wipro Salesforce Practice?

Manager approval process could be improved. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

They worked well with our lack of established processes, documentation, and business ownership. Hard working team. Acknowledged and attempted to correct not having assigned anyone with even average salesforce.com (SFDC) knowledge/experience to our 4 month implementation project 3-4 weeks before go live. Project manager had some good project management experience and helped us stay the course as best we could. Review collected by and hosted on G2.com.

What do you dislike about Wipro Salesforce Practice?

Lack of SFDC experience/knowledge across the entire team. As an administrator with 3+ years of experience doing smaller implementations and managing multiple small instances I was by far the most knowledgeable person on either Appirio or our side of the project.

They never once asked to see our previous CRM.

The company themselves have some great employees, with high levels of SFDC knowledge, skills, and experience. I was very surprised that there wasnt a better strategy for some of the greener folks (everyone on our team) to access this in some way. Knowledgebase, etc. They seemed to just post questions to a message board and waited for responses most of the time.

Informed us early on in the project that SFDC wouldnt let you have more than 7 roles total. Put us down a path of trying to change our 100+ global roles to fit within this, until I joined the project (about halfway through) and informed the team that this wasnt true. Review collected by and hosted on G2.com.

What do you like best about Wipro Salesforce Practice?

Innovative and highly collaborative env among peers. Best offshore team I ever encountered. Topcoder's crowdsourcing is the icing on the cake. Review collected by and hosted on G2.com.

What do you dislike about Wipro Salesforce Practice?

With its growth which also impact some of the founding values. Review collected by and hosted on G2.com.