SysAid Discussions

no comment

When completing a yearly inventory audit, we would like to be able to run a report that can tell us if a device is missing from an office location. Say for instance, last year I scanned a printer. This year during our annual inventory audit, the printer is not there, but the person doing the... Read more

Email notifications about SR updates

With the changes that Office 365 is implementing, all SMTP, POP3, and IMAP authentications are going away. So we are looking to see if SysAid has oauth 2 implemented on the monitored email (i.e. when a user emails a specific email address, it creates a ticket and notifies our help desk team)?

At the moment SysAid is not compatible with Exchange Server 2013 and above, I have a 2010 Exchange Server installed just to run SysAid email notifications, any future plans to integrate SysAid with newer Exchange Servers ?

?

We have had a Certificate from a Certificate Authority for more that 6 months now, but we are still struggling to configure it on the system due to the complexity of going about it. What is the simplest way for doing so.

The current version we are using, allows for One Time Passcode for the Password Self Service, but we have been struggling to get this done, as whenever we raise a Support Case with the vendor, the people who get allocated the ticket, seem to have no idea about what we are talking about.

Looking to find additional ways to use sysaid apart from just ITSM

I want to link IT assets and other assets assigned to an employee in SysAid