NiCE CXone Mpower Discussions

Is there some button I can toggle to be able to recieve fewer notification when a schedule change is submitted?

Is there any way to find out the correct number of the customer who called in? Let me know because i am not aware of such functionality. Correct me if i am wrong at some point.

We encounter some problems while using incontact and it would be nice to have a contact information for your support specialists.

I would like to get more insights on how we can get the analytical data for each of the agents who have logged into the max Agent using the reporting to see where the time is spent and based upon that help in developing or deploying the time management program. The available graphs/data now are... Read more

Some of us are unable to be heard.

Its easy to communicate between departments

Is there a specific way that we can break down the percentages of our scores?

so when I get a call there is this speaker icon at the bottom that will show the number of calls that were received once you click it it shows the number of the caller but once you try to go back to it, all the info is gone

I am able to generate a report based on our customers' feedback or survey. It will show there how many surveys completed, disposed and total number of surveys sent. Please tell me more about the other features you can do using inContact.

While call centers are normally redistricted for only desk phones, we would like to recommend or suggest that there should be a proper application for users using other devices if they are not available at the desk, or on the go for travel. Our manager would be able to help adjust hours or... Read more