Discussions sur HubSpot Service Hub

Hubspot has some automation capabilities, but I've yet to see its full utility.

I suspect this is possible but I haven't figured out how to do it yet.

I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.

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I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.

Our way was to make an internal team to make the decisions very quickly and the onboarding team to make the config.

We would like to know when a user leaves the livechat feature, so our reps don't have to wait.