Introducing G2.ai, the future of software buying.Try now

The Top 20 Easiest To Use Remote Support Software

See the top Remote Support Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

AirDroid Business

9.8

Overall Usability Score

9.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

44%

Mid Market

55%

Enterprise

Action1

9.6

Overall Usability Score

9.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

40%

Mid Market

58%

Enterprise

NinjaOne

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

48%

Enterprise

Atera

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

Splashtop Remote Access

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

86%

Mid Market

13%

Enterprise

TeamViewer

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

43%

Mid Market

36%

Enterprise

21%

Syncro

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

Splashtop Remote Support

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

64%

Mid Market

32%

Enterprise

JumpCloud

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

37%

Mid Market

52%

Enterprise

11%

#10

Datto RMM

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

62%

Mid Market

34%

Enterprise

#11

Zoho Assist

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

72%

Mid Market

22%

Enterprise

#12

BeyondTrust Remote Support

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

15%

Mid Market

35%

Enterprise

50%

#13

ISL Online

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

51%

Mid Market

25%

Enterprise

24%

#14

EV Reach

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

Mid Market

59%

Enterprise

31%

#15

SureMDM by 42Gears

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

22%

Mid Market

49%

Enterprise

29%

#16

AnyDesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

41%

Mid Market

42%

Enterprise

18%

#17

Kaseya VSA

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

8.2

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

52%

Mid Market

42%

Enterprise

#18

ScreenConnect

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

67%

Mid Market

30%

Enterprise

#19

Pulseway

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

54%

Mid Market

40%

Enterprise

#20

Getscreen.me

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise